AMD Ryzen APU's - Game isnt running well since new update

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lost

Dec 30, 2018 @ 10:03pm

AMD Ryzen APU's - Game isnt running well since new update

Hello guys, since the last update i can't play The crew 2, the game runs very poorly below 10fps.
Looks like its a problem that is only reaching people using AMD Ryzen APUs like me, we know that we can run the game but like i said since last update the game dont run well.
Ubisoft, please, make a fix on this i really want to play the crew 2 mainly because it is only a short time ago that I bought it!

Last edited by lost; Jan 4, 2019 @ 2:17pm

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Showing 1-15 of 21 comments

76561198868241859 Jan 1, 2019 @ 3:18pm

Hey Ninja,

Is it the entire game that is running at 10fps or is it only specific areas? Can you also let me know your system specs?

-Ubisoft Support

lost

Jan 1, 2019 @ 4:26pm

Originally posted by UbiOhtheBliss:
Hey Ninja,

Is it the entire game that is running at 10fps or is it only specific areas? Can you also let me know your system specs?

-Ubisoft Support

Hello, please read everything is very important so that you can solve this problem!

I bought the game recently, and could not get to the main part of the game: driving
The game stays between 5 or 10 frames per second all the time, I could not drive in the world of The Crew 2 because it is impossible, I could not get past the part of character creation, this fps is from the start of the game, in the parts of the warnings, in the introduction and finally in the main menu, probably in the open world as well.

With lots of research, including looking around here in the community, and having access to players with the same problem I have, we all have something in common: The Hardware.

We all had AMD Ryzen Processors with an integrated GPU (APU's) - the ones I'll say below -
Ryzen 3 2200g Vega 8 and
Ryzen 5 24000g Vega 11 (desktop versions)
And in the notebook versions so far, I've only encountered people having a problem with Ryzen 5 2400u with Vega 8 (Integrated graphics) in The crew 2

We believe that it is an optimization problem in relation to our hardware. I already sent a support message to ubi and they told me to upgrade to the latest drivers and I did, but there were no changes. According to the task manager, the game reaches 100% of the CPU and 1% of the GPU, but when we go on the '' Processes '' tab to see how much the crew 2 is using on the use of gpu is oscillating between 50% and 100%.

My system specs:

Processor - Ryzen 3 2200g with Vega 8
GPU / APU - Vega 8 integrated gpu. (I tried to use 2gb vram and 1gb vram made no difference)
RAM - 8gb ram dual channel (2x4gb ram)
Motherboard - ASUS for AMD AM4 mATX PRIME A320M-K / BR, 2x DDR4, VGA / HDMI, M.2, USB 3.1, AI Suite 3, Ai Charge, ASUS Fan Xpert, Supports Ryzen 2000

Ubisoft, please I'm begging you to solve it as fast as you can because I bought the game recently and I'm really looking forward to playing this amazing game!
- Feeling sad about what is happening to us -

Last edited by lost; Jan 1, 2019 @ 4:27pm

m.harith94 has The Crew 2

Jan 1, 2019 @ 6:56pm

Originally posted by UbiOhtheBliss:
Hey Ninja,

Is it the entire game that is running at 10fps or is it only specific areas? Can you also let me know your system specs?

-Ubisoft Support

Hi, I also have the same problem. I recently bought it and could not play ever since due to the 10 fps throughout the game (including the intro ubisoft logo).

My system specs :

CPU - Ryzen 3 2200g with Vega 8
GPU/APU - Vega 8 integrated GPU 2gb
RAM - 12GB DDR4 2400
Motherboard - Gigabyte AB350M Gaming 3

Hope you guys at Ubisoft release an update that could fix this problem. Thank you.

76561198401197618 Jan 3, 2019 @ 3:24am

Hey, Can you please try the steps in our {LINK REMOVED}

If the issue persists please contact our technical support team on our {LINK REMOVED} as they will be able to assist in more detail.

Please provide a DXDIAG and MSINFO report with the case so that the team can investigate.
You can find instructions on how to create these files and attach them to this ticket in the links below:

{LINK REMOVED}DXDIAG
{LINK REMOVED}MSINFO

- Ubisoft Support

lost

Jan 3, 2019 @ 9:30am

Originally posted by UbiTripp'n:
Hey, Can you please try the steps in our PC Troubleshooting FAQ[support.ubi.com]

If the issue persists please contact our technical support team on our support site[support.ubi.com] as they will be able to assist in more detail.

Please provide a DXDIAG and MSINFO report with the case so that the team can investigate.
You can find instructions on how to create these files and attach them to this ticket in the links below:

DXDIAG[support.ubi.com]
MSINFO[support.ubi.com]

- Ubisoft Support

I already tried everything, all the guides, I already contacted the support, I made a post here, and it's been more than 1 week and the only thing you do is send us back to these topics and to the support, not to mention that this problem has been reported since the last big update totaling more than 20 DAYS!
I have already sent this file 2 times try at least give us a HOPE of solving this problem, if you are the developers. At least the above developer tried to understand our situation...

Ɗᴿ҃Dee

Jan 3, 2019 @ 10:21am

guys yes i felt some connectivity and steering problems, because of sth. like frame rate
was steering to the left but car didnt response . retry - worked perfect ......
please fix it i appreciate the game no performance issues but this was real.
its because of the only player traffic. im sure, check the servers. you know what to do i dont have to tell you ;D
great job , add some world detail and and more traffic if you like to let players have more fun playing.
guys be aware of its online and the world constantly have to load and refresh and there are a lot of players online and of course ;D we/they do and try crazy stuff

Ɗᴿ҃Dee

Jan 3, 2019 @ 10:25am

and my dear i have to say the vega graphics i can imagine has a lot of work to do with crew2 even with 6gb it uses minium 2000+ gb graphics mem
no offend i play on 60 / high / and it performs well.
my rig for casual ; i5latest 6gbnvidia 16gb

lost

Jan 3, 2019 @ 10:42am

Originally posted by ƊЯ¦Ɗ:
and my dear i have to say the vega graphics i can imagine has a lot of work to do with crew2 even with 6gb it uses minium 2000+ gb graphics mem
no offend i play on 60 / high / and it performs well.
my rig for casual ; i5latest 6gbnvidia 16gb

With AMD Ryzen 3 2200g it is possible to play The Crew 2, I met several people with the same problem who played well with Vega Graphics! But after the last update we r having some problem with our games that have which is related to the hardware, like i said i think its a optimization problem.
The guy up there has 12 gb ram and uses 2gb vram, the problem isnt the ram or the vram. I explained exactly what happened when we opened The Crew 2, I think I'll have to record it to u guys understand.
It is not only because the hardware is not considered as a requirement that it can not run, as I said I met people who run perfectly in mid-high at 30fps! If you want you can see the '' bechmark '' my dear. But thank you for giving your opinion if you can help in any way tell me becuz this support looks to do nothing.
I didnt get my money back just to play the game, and have a minimal hope they would solve this problem that clearly looks like BAD OPTIMIZATION.

lost

Jan 3, 2019 @ 10:48am

Originally posted by Ninja 󰀁:
Originally posted by ƊЯ¦Ɗ:
and my dear i have to say the vega graphics i can imagine has a lot of work to do with crew2 even with 6gb it uses minium 2000+ gb graphics mem
no offend i play on 60 / high / and it performs well.
my rig for casual ; i5latest 6gbnvidia 16gb
With AMD Ryzen 3 2200g it is possible to play The Crew 2, I met several people with the same problem who played well with Vega Graphics! But after the last update we r having some problem with our games that have which is related to the hardware, like i said i think its a optimization problem.
The guy up there has 12 gb ram and uses 2gb vram, the problem isnt the ram or the vram. I explained exactly what happened when we opened The Crew 2, I think I'll have to record it to u guys understand.
It is not only because the hardware is not considered as a requirement that it can not run, as I said I met people who run perfectly in mid-high at 30fps! If you want you can see the '' bechmark '' my dear. But thank you for giving your opinion if you can help in any way tell me becuz this support looks to do nothing.
I didnt get my money back just to play the game, and have a minimal hope they would solve this problem that clearly looks like BAD OPTIMIZATION.

Edit: U said that the games uses 2000mb vram more but the fps stay 4-8fps ALL THE TIME
So if you think that introduction of how The crew 2 is just a fictional game and bla bla uses 2gb vram +

palms to you (No offense)