Failed to launch the game

[Vitulinus Forté]

It's Kaspersky that blocked the BattleEye, How can i fixed it without deleting my anti-virus.
here is the log of my BattleEye launcher:

21:30:53: Starting BattleEye Service...

21:30:57: Launching game...
21:31:08: Note: File blocks can be ignored if they don't cause problems with the game.
21:31:08: [INFO] Blocked loading of file: "C:\Program Files (x86)\Common Files\Kaspersky Lab\klhk\klhk_x64\klhkum.dll".
21:31:08: [INFO] Blocked loading of file: "C:\Program Files (x86)\Common Files\Kaspersky Lab\klhk\klhk_x64\klhkum.dll".
21:31:08: Failed to launch game.

Can someone help me to figure this out? its really frustrating. any help that doesn't delete my anti-virus really appreciate it. thank you.

UPDATE: IT'S FIXED BY ITSELF, NOW I CAN RUN THE CREW 2 WITHOUT PROBLEM. THANK YOU FOR HELP. I DON'T KNOW HOW TO CLOSE A DISCUSSION

[Vitulinus Forté]

UPDATE. I just figure it out that it seems BattleEye recognize kaspersky as cheating app, Not kaspersky that blocking BattleEye

[Bad Doggyy]

Hmm, try this for now as a temp fix and see if it works:

The problem with the file C: \ Program Files (x86) \ Common Files \ Kaspersky Lab \ klhk \ klhk_x64 \ klhkum.dll is solved simply (until KAV will fix):

1. Turn off Settings / Advanced / Self-Defense / Enable Freeze Protection
2. Rename or delete the file klhkum.dll (for example, rename it to klhkum.dll0)
3. Turn on protection again Settings / Advanced / Self-defense / Enable freeze protection
4. Reboot

It's a shot in the dark, but I'm rooting for you.

[Sudbeats]

today there was a similar problem previously there was no such thing...

[Bad Doggyy]

I know you said it was Battle Eye detecting Kaspersky as the problem, but can you try settings an object exclusion for the BattleEye client? I believe it is located here: C:\Program Files (x86)\Common Files\BattlEye

[Lady Dormouse]

Originally posted by Sudbeats:

today there was a similar problem:1033: previously there was no such thing...

There have been past issues with battle eye. Mainly due to having an out of date version installed.

[Vitulinus Forté]

Originally posted by thebaddoggyy:

I know you said it was Battle Eye detecting Kaspersky as the problem, but can you try settings an object exclusion for the BattleEye client? I believe it is located here: C:\Program Files (x86)\Common Files\BattlEye

no i can't, it run like a command prompt and closed in seconds

[Lady Dormouse]

Originally posted by Vitulinus Forté:

Originally posted by thebaddoggyy:

I know you said it was Battle Eye detecting Kaspersky as the problem, but can you try settings an object exclusion for the BattleEye client? I believe it is located here: C:\Program Files (x86)\Common Files\BattlEye

no i can't, it run like a command prompt and closed in seconds

Like a command prompt? That's really odd.

KK, do a verify file here on Steam on the game files. If any are corrupted Steam will do a reinstall on them.

I'm not familiar with running Kaspersky.

But doing some googling I found the following posts. I don't know if these will lead you to a solution or not, but give them a read.

https://www.kaspersky.com/blog/kis-settings-for-steam/13970/

And this one, which at least mentions this game:

https://community.kaspersky.com/kaspersky-total-security-14/total-security-prevented-me-from-installing-windows-10-version-1903-1429

I'm so sorry I cannot offer you a solid solution.

If you continue to have an issue I suggest you open an official support ticket here:

https://forums.ubisoft.com/forumdisplay.php/1889-PC

Sorry, I wish I had a solution for you. Good luck. The game is worth buying during it's current sale.

[Vitulinus Forté]

Originally posted by Lady Dormouse:

Originally posted by Vitulinus Forté:

no i can't, it run like a command prompt and closed in seconds

Like a command prompt? That's really odd.

KK, do a verify file here on Steam on the game files. If any are corrupted Steam will do a reinstall on them.

I'm not familiar with running Kaspersky.

But doing some googling I found the following posts. I don't know if these will lead you to a solution or not, but give them a read.

https://www.kaspersky.com/blog/kis-settings-for-steam/13970/

And this one, which at least mentions this game:

https://community.kaspersky.com/kaspersky-total-security-14/total-security-prevented-me-from-installing-windows-10-version-1903-1429

I'm so sorry I cannot offer you a solid solution.

If you continue to have an issue I suggest you open an official support ticket here:

https://forums.ubisoft.com/forumdisplay.php/1889-PC

Sorry, I wish I had a solution for you. Good luck. The game is worth buying during it's current sale.

nothing to do with kaspersky, its Battle Eye that detected Kaspersky as a cheating program. i have verify game files, and nothing happens. no download and still stuck. but now its magically fixed by itself. and now i dont know how to close the discussion

[Lady Dormouse]

You can select an answer as "the answer." That way anyone who sees it will know you got it solved.

[Vitulinus Forté]

Originally posted by Lady Dormouse:

You can select an answer as "the answer." That way anyone who sees it will know you got it solved.

thanks

[Mihai_89]

I know this thread is old but how exactly did you fixed the problem OP ?

Wanted to know because i'm thinking of installing The Crew 2 and i use Kaspersky Antivirus so i don't know if i will run in to the same problem.

[Lebedjev]

hey
I had this problem too, but it was in the game day of infamy
What I did to resolve it was:
sign out of my karpesky account.
the problem from what I understand (I could be wrong) is that the anti virus firewall system does not allow steam-derived applications to check the systems on the computer
this option can be turned off or you can set steam as an exception however this option only appears if you don't have karpesky free (which was my case because I use the free one)
if everything goes wrong uninstall karpesky
Sorry for the mistakes in agreement and everything else because English is not my native language and I'm writing using the translato