Game freeze randomly during missions

[ASPIK]

Hello,

Just got weird bugs sometimes when playing mission.
The game will freeze and then i have no other option than to restart the PC.
Particularly annoying as we cannot save and i have to restart all.
It happend in 2 missions already.

Any tips?

[Gomez]

Hi,

Can you copy the lines in your ZXLog file after you game gets frozen?

This file usually is in the path Documents/My games/They are billions

Thanks in advance.

Regards

[ASPIK]

created
03:24 - ZXSystem_GameLevel - LoadLevel - Extension Updated
03:24 - ZXSystem_GameLevel - LoadLevel - MadDrawer OnLoadLevel
03:24 - ZXSystem_GameLevel - GetMiniMapImage - Begin
03:24 - ZXSystem_GameLevel - GetMiniMapImage - End
03:24 - ZXSystem_GameLevel - LoadLevel - Minimap OK
03:24 - ZXSystem_GameLevel - LoadLevel -SysMiniMapUpdater Created
03:24 - ZXSystem_GameLevel - LoadLevel -SysSoundSystem Initialized
03:24 - ZXSystem_GameLevel - LoadLevel - Inaccessible added set
03:24 - ZXSystem_GameLevel - LoadLevel - Walls Init
03:24 - ZXSystem_GameLevel - LoadLevel - GUI OK
03:24 - ZXSystem_GameLevel - LoadLevel -PErsistent Objects added
03:24 - ZXSystem_GameLevel - LoadLevel - Buildable grid got
03:24 - ZXSystem_GameLevel - LoadLevel -Flat Mode Updated
03:24 - ZXSystem_GameLevel - LoadLevel - MapDrawer OnLevelLoaded
03:24 - ZXSystem_GameLevel - LoadLevel - End
03:24 - ZXGame - ChangeScene - pre-Invoke
03:24 - ZXGame - ChangeScene - Invoke
03:24 - ZXGame - Fade - True With onFinish
03:24 - ZXGame - Fade - End
03:24 - ZXGame - Fade - onFinish
03:24 - ZXGame - ChangeScene - showScene
03:24 - GameLevel.ShowScene - Start
03:24 - ZXGame - Fade - False With onFinish
03:24 - ZXGame - Fade - End
03:24 - ZXGame - Fade - onFinish
03:24 - ZXGame - ChangeScene -End
03:31 - Window Show: Échec de la mission
03:31 - Window Hide: Échec de la mission
03:31 - ZXGame - ChangeScene - Init
03:31 - ZXGame - ChangeScene - Paused
03:31 - ZXGame - Fade - True With onFinish
03:31 - ZXGame - Fade - End
03:31 - ZXGame - Fade - onFinish
03:31 - ZXGame - ChangeScene - Fade Action 1
03:31 - ZXGame - ShowLoadScreen
03:31 - ZXGame - ShowLoadScreen - End
03:31 - ZXGame - Fade - False With onFinish
03:31 - ZXGame - Fade - End
03:31 - ZXGame - Fade - onFinish
03:31 - ZXGame - ChangeScene - Fade Action 2
03:31 - ZXGame - ChangeScene - loadScene
03:31 - ZXGame - ChangeScene - Load Scene
03:31 - ZXGame - ChangeScene - pre-Invoke
03:31 - ZXGame - ChangeScene - Invoke
03:31 - ZXGame - Fade - True With onFinish
03:31 - ZXGame - Fade - End
03:31 - ZXGame - Fade - onFinish
03:31 - ZXGame - ChangeScene - showScene
03:31 - ZXGame - ChangeScene - Show Scene
03:31 - ZXGame - Fade - False With onFinish
03:31 - ZXGame - Fade - End
03:31 - ZXGame - Fade - onFinish
03:31 - ZXGame - ChangeScene -End
03:31 - Window Show: La Côte Osseuse
03:31 - ZXGame - ChangeScene - Init
03:31 - ZXGame - ChangeScene - Paused
03:31 - ZXGame - Fade - True With onFinish
03:31 - ZXGame - Fade - End
03:31 - ZXGame - Fade - onFinish
03:31 - ZXGame - ChangeScene - Fade Action 1
03:31 - ZXGame - ShowLoadScreen
03:31 - ZXGame - ShowLoadScreen - End
03:31 - ZXGame - Fade - False With onFinish
03:31 - ZXGame - Fade - End
03:31 - ZXGame - Fade - onFinish
03:31 - ZXGame - ChangeScene - Fade Action 2
03:31 - ZXGame - ChangeScene - loadScene
03:31 - ZXSystem_GameLevel - LoadLevel - Begin
03:31 - ZXSystem_GameLevel - LoadLevel - DicCommandsPerEntity.Clear
03:31 - ZXSystem_GameLevel - LoadLevel - ZXDefaultParams.ResetAllToDefaultValues
03:31 - ZXSystem_GameLevel - LoadLevel - ZXDefaultParams.ApplyMods
03:31 - ZXSystem_GameLevel - LoadLevel - Game.ClearEntities
03:31 - ZXSystem_GameLevel - LoadLevel - Mayors Mods
03:31 - ZXSystem_GameLevel - LoadLevel - UnLoadData
03:31 - ZXSystem_GameLevel - LoadLevel - No need to UnloadLevel
03:31 - ZXSystem_GameLevel - LoadLevel - SysTerrainResources & SysEventManager created
03:31 - ZXSystem_GameLevel - LoadLevel - Extension Updated
03:31 - ZXSystem_GameLevel - LoadLevel - MadDrawer OnLoadLevel
03:31 - ZXSystem_GameLevel - GetMiniMapImage - Begin
03:31 - ZXSystem_GameLevel - GetMiniMapImage - End
03:31 - ZXSystem_GameLevel - LoadLevel - Minimap OK
03:31 - ZXSystem_GameLevel - LoadLevel -SysMiniMapUpdater Created
03:31 - ZXSystem_GameLevel - LoadLevel -SysSoundSystem Initialized
03:31 - ZXSystem_GameLevel - LoadLevel - Inaccessible added set
03:31 - ZXSystem_GameLevel - LoadLevel - Walls Init
03:31 - ZXSystem_GameLevel - LoadLevel - GUI OK
03:31 - ZXSystem_GameLevel - LoadLevel -PErsistent Objects added
03:31 - ZXSystem_GameLevel - LoadLevel - Buildable grid got
03:31 - ZXSystem_GameLevel - LoadLevel -Flat Mode Updated
03:31 - ZXSystem_GameLevel - LoadLevel - MapDrawer OnLevelLoaded
03:31 - ZXSystem_GameLevel - LoadLevel - End
03:31 - ZXGame - ChangeScene - pre-Invoke
03:31 - ZXGame - ChangeScene - Invoke
03:31 - ZXGame - Fade - True With onFinish
03:31 - ZXGame - Fade - End
03:31 - ZXGame - Fade - onFinish
03:31 - ZXGame - ChangeScene - showScene
03:31 - GameLevel.ShowScene - Start
03:31 - ZXGame - Fade - False With onFinish
03:31 - ZXGame - Fade - End
03:31 - ZXGame - Fade - onFinish
03:31 - ZXGame - ChangeScene -End

[Gomez]

Hi again,

Your log looks like totally normal. Can you please check if your antivirus are blocking the game? Check the blacklist in your antivirus and/or firewalls. You should also check if you have any kind of real time scanner in your antivirus. This kind of tool usually origins the freeze in the game.

Let us know.

Thanks.

Regards.

[ASPIK]

Another time now
12:03 - Log Start
12:03 - Main - Log Start
12:03 - DXGame: Focused Changed to True
12:03 - DXGame: Visible Changed to True
12:03 - Tables Excel Read: Start
12:03 - Tables Excel Read: OK
12:03 - x64 No neeed to preload libraries.
12:03 - Check Physics OK
12:03 - Main - Start
12:03 - Module: TheyAreBillions.exe
12:03 - Max. Samplers: 15
12:03 - Is Steam: True
12:03 - Steamworks: IDapp = 644930
12:03 - Steamworks.SteamAPI.Init(): OK
12:03 - Steam Validation: OK
12:03 - Run - Start
12:03 - Run - Platform Run
12:03 - Platform Init: OK
12:03 - DXSlim - InitRenderer
12:03 - Direct3D Creation Success
12:03 - DXSlim : D3DUpdatePresentationParameters
12:03 - DXSlim : D3DCheckScreenParameters
12:03 - IDXRenderer.GetDisplayModes: 1
12:03 - New Device() Success:Monitor: 0, FullScreen Mode: {Width=2560, Height=1440}, 120hz
Backbuffer:2560,1440
Monitor: 0, FullScreen Mode: {Width=2560, Height=1440}, 120hz
12:03 - Run - Start
12:03 - Run - Init
12:03 - Run - Load
12:03 - ZXGame: OnLoad
12:03 - DXGame - Show
12:03 - ZXGame: OnShow
12:03 - Window - ShowDialog
12:03 - Window_Paint - First Call
12:03 - DXGame - OnRender
12:03 - DXGame - OnStartFrame
12:03 - DXGame - PostMethods_OnStartFrame
12:03 - GPUs: NVIDIA GeForce GTX 1080,
12:03 - OnLoad - Start
12:03 - Tables Excel Read: OK
12:04 - ZXGame - ShowStartScreen
12:04 - ZXGame - ChangeScene - Init
12:04 - ZXGame - ChangeScene - Paused
12:04 - ZXGame - Fade - True With onFinish
12:04 - ZXGame - Fade - End
12:04 - DXGame - RenderFrame
12:04 - DXGame - FinishFrame
12:04 - DXGame - PostMethods_OnFinishFrame
12:04 - ZXGame - Fade - onFinish
12:04 - ZXGame - ChangeScene - Fade Action 1
12:04 - ZXGame - ShowLoadScreen
12:04 - ZXGame - ShowLoadScreen - End
12:04 - ZXGame - Fade - False With onFinish
12:04 - ZXGame - Fade - End
12:04 - ZXGame - Fade - onFinish
12:04 - ZXGame - ChangeScene - Fade Action 2
12:04 - ZXGame - ChangeScene - loadScene
12:04 - ZXGame - ChangeScene - Load Scene
12:04 - ZXSystem_StartScreen - Load
12:04 - Branch: Steam Public
12:04 - Executable: file:///D:/STEAM GAMES/steamapps/common/They Are Billions/TheyAreBillions.exe
12:04 - Version: V.1.0.13 (64 bits)
12:04 - ZXSystem_StartScreen - Load Success
12:04 - ZXGame - ChangeScene - pre-Invoke
12:04 - ZXGame - ChangeScene - Invoke
12:04 - ZXGame - Fade - True With onFinish
12:04 - ZXGame - Fade - End
12:04 - ZXGame - Fade - onFinish
12:04 - ZXGame - ChangeScene - showScene
12:04 - ZXGame - ChangeScene - Show Scene
12:04 - ZXSystem_StartScreen - ShowScene
12:04 - ZXSystem_StartScreen - ShowSceneSuccess
12:04 - ZXGame - Fade - False With onFinish
12:04 - ZXGame - Fade - End
12:04 - ZXGame - Fade - onFinish
12:04 - ZXGame - ChangeScene -End
12:04 - Window Show: Sélectionnez une Partie
12:04 - ZXGame - ChangeScene - Init
12:04 - ZXGame - ChangeScene - Paused
12:04 - ZXGame - Fade - True With onFinish
12:04 - ZXGame - Fade - End
12:04 - ZXGame - Fade - onFinish
12:04 - ZXGame - ChangeScene - Fade Action 1
12:04 - ZXGame - ShowLoadScreen
12:04 - ZXGame - ShowLoadScreen - End
12:04 - ZXGame - Fade - False With onFinish
12:04 - ZXGame - Fade - End
12:04 - ZXGame - Fade - onFinish
12:04 - ZXGame - ChangeScene - Fade Action 2
12:04 - ZXGame - ChangeScene - loadScene
12:04 - Loading game: C:\Users\aspik\Pictures\Users\aspik\Documents\My Games\They Are Billions\Saves\Papa Tango.zxsav
12:04 - ZXGame - ChangeScene - pre-Invoke
12:04 - ZXGame - ChangeScene - Invoke
12:04 - ZXGame - Fade - True With onFinish
12:04 - ZXGame - Fade - End
12:04 - ZXGame - Fade - onFinish
12:04 - ZXGame - ChangeScene - showScene
12:04 - ZXGame - Fade - False With onFinish
12:04 - ZXGame - Fade - End
12:04 - ZXGame - Fade - onFinish
12:04 - ZXGame - ChangeScene -End
12:04 - Window Show: La Côte Osseuse
12:04 - ZXGame - ChangeScene - Init
12:04 - ZXGame - ChangeScene - Paused
12:04 - ZXGame - Fade - True With onFinish
12:04 - ZXGame - Fade - End
12:04 - ZXGame - Fade - onFinish
12:04 - ZXGame - ChangeScene - Fade Action 1
12:04 - ZXGame - ShowLoadScreen
12:04 - ZXGame - ShowLoadScreen - End
12:04 - ZXGame - Fade - False With onFinish
12:04 - ZXGame - Fade - End
12:05 - ZXGame - Fade - onFinish
12:05 - ZXGame - ChangeScene - Fade Action 2
12:05 - ZXGame - ChangeScene - loadScene
12:05 - ZXSystem_GameLevel - LoadLevel - Begin
12:05 - ZXSystem_GameLevel - LoadLevel - DicCommandsPerEntity.Clear
12:05 - ZXSystem_GameLevel - LoadLevel - ZXDefaultParams.ResetAllToDefaultValues
12:05 - ZXSystem_GameLevel - LoadLevel - ZXDefaultParams.ApplyMods
12:05 - ZXSystem_GameLevel - LoadLevel - Game.ClearEntities
12:05 - ZXSystem_GameLevel - LoadLevel - Mayors Mods
12:05 - ZXSystem_GameLevel - LoadLevel - UnLoadData
12:05 - ZXSystem_GameLevel - LoadLevel - No need to UnloadLevel
12:05 - ZXSystem_GameLevel - LoadLevel - SysTerrainResources & SysEventManager created
12:05 - ZXSystem_GameLevel - LoadLevel - Extension Updated
12:05 - ZXSystem_GameLevel - LoadLevel - MadDrawer OnLoadLevel
12:05 - ZXSystem_GameLevel - GetMiniMapImage - Begin
12:05 - ZXSystem_GameLevel - GetMiniMapImage - End
12:05 - ZXSystem_GameLevel - LoadLevel - Minimap OK
12:05 - ZXSystem_GameLevel - LoadLevel -SysMiniMapUpdater Created
12:05 - ZXSystem_GameLevel - LoadLevel -SysSoundSystem Initialized
12:05 - ZXSystem_GameLevel - LoadLevel - Inaccessible added set
12:05 - ZXSystem_GameLevel - LoadLevel - Walls Init
12:05 - ZXSystem_GameLevel - LoadLevel - GUI OK
12:05 - ZXSystem_GameLevel - LoadLevel -PErsistent Objects added
12:05 - ZXSystem_GameLevel - LoadLevel - Buildable grid got
12:05 - ZXSystem_GameLevel - LoadLevel -Flat Mode Updated
12:05 - ZXSystem_GameLevel - LoadLevel - MapDrawer OnLevelLoaded
12:05 - ZXSystem_GameLevel - LoadLevel - End
12:05 - ZXGame - ChangeScene - pre-Invoke
12:05 - ZXGame - ChangeScene - Invoke
12:05 - ZXGame - Fade - True With onFinish
12:05 - ZXGame - Fade - End
12:05 - ZXGame - Fade - onFinish
12:05 - ZXGame - ChangeScene - showScene
12:05 - GameLevel.ShowScene - Start
12:05 - ZXGame - Fade - False With onFinish
12:05 - ZXGame - Fade - End
12:05 - ZXGame - Fade - onFinish
12:05 - ZXGame - ChangeScene -End
12:25 - Window Show: Sauvegarde en Cours
12:25 - Window Hide: Sauvegarde en Cours

[ASPIK]

It is avast the free version - i barely doubt it changes anything

[ASPIK]

it does not seem to keep what happend after 12.25 - i played around 12.40 and do not see it in the log.
Freeze again and i have to restart the computer

[HeadStrikeR !]

Did you by chance drag select units before the game froze up? There is also a difference between crash, which creates log entries, crash reports, while as game freezes will create nothing with the only option to kill the process in task manager, that's most likely why your logs look fine.

Btw Gomez did you test the drag select / auto save overlap to reproduce those freezes yet, like i said in my email i am almost certain it's the cause for the random freezes? Since it's hard to predict autosaves, it's hard to consistently test this on my own.

[ASPIK]

Hello,

yeah you're right it is mainly when i drag select that it occurs.
You had the same?
I cannot even kill in task manager then - have to restart computer.

Occured again todayt few times.

[HeadStrikeR !]

I strongly believe the game can't handle when you drag select -exactly- when the game autosaves. Since it's almost impossible to anticipate autosave (unless you stopwatch the timer, which will also continue if you pause the game), the freezes feel so random, but the drag select is always part of those freezes on my end.

I did one test on this to prove my theory and drag selected a group of units constantly for 5 minutes straight before i believed the game would autosave and boom the game froze. Drag select always works fine for me, only when you have bad luck with the timing and do it during an autosave, it's the only cause i can see.

To salvage the situation for now, if you have a second monitor you can rest the task manager on there before you start the game to access it, since when you only use one monitor the task manager will be most likely hidden underneath the frozen game screen and you can't view or access it, at least that's how it's for me.

Also signing out of windows and logging back in is a bit faster than a full restart.

[ASPIK]

Hi Head,

Thanks for the tips, i wonder if i have the same than you as sometimes it happend very early in the mission and the autosave actually pop up after a while however it bugs as i can recall only when i drag so somehow similar problem to yours.
Have only one screen (no space on my desk ;) )

Let's hope Gomez can help us.

[letaros]

Same. Will try antivirus thing

[Gomez]

Originally posted by ASPIK:

It is avast the free version - i barely doubt it changes anything

Please, check if your avast antivirus have any kind of real time scanner and disable it please.

Originally posted by HeadStrikeR !:

Btw Gomez did you test the drag select / auto save overlap to reproduce those freezes yet, like i said in my email i am almost certain it's the cause for the random freezes? Since it's hard to predict autosaves, it's hard to consistently test this on my own.

Hello,

If i don't remember bad i answered to that mail. Related to it i brought the info you gave me to the Dev team and they was checking the autosave in the same time of a dragging selection and they could't now reproduce the freeze so they discard your theory. Anyway we want to thank you for your ideas in order to fix this issue.


Regards

[HeadStrikeR !]

Originally posted by Gomez:

Originally posted by HeadStrikeR !:

Btw Gomez did you test the drag select / auto save overlap to reproduce those freezes yet, like i said in my email i am almost certain it's the cause for the random freezes? Since it's hard to predict autosaves, it's hard to consistently test this on my own.

Hello,

If i don't remember bad i answered to that mail. Related to it i brought the info you gave me to the Dev team and they was checking the autosave in the same time of a dragging selection and they could't now reproduce the freeze so they discard your theory. Anyway we want to thank you for your ideas in order to fix this issue.


Regards

Damn that's too bad, well i hope you find the real cause for it.

[Gomez]

Originally posted by HeadStrikeR !:

Originally posted by Gomez:

Hello,

If i don't remember bad i answered to that mail. Related to it i brought the info you gave me to the Dev team and they was checking the autosave in the same time of a dragging selection and they could't now reproduce the freeze so they discard your theory. Anyway we want to thank you for your ideas in order to fix this issue.


Regards

Damn that's too bad, well i hope you find the real cause for it.

We keep working to fix this kind of issues.

Thanks again, the kind of help you offered is the kind of help we really appreciate.

Best regards.

[Maxo996]

Mine froze also today randomly during a mission. I will look to put the ZXlog file next time it happens in this topic. In the mean time I'll check my anti-virus.