The Surge 2

The Surge 2

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Vulkan error after latest patch
Hello everyone,

We noticed that some of you were experiencing game crashes (Vulcan error) after our latest patch. This is caused by the newest version of NVIDIA drivers. We’re getting in touch with them to investigate.

Meanwhile, we suggest you to roll back your drivers to 436.48 (or any previous version you have). This should fix the vulkan errors.

Please tell us if you still have this issue in the replies, with your log files, DxDiag, and settings.ini

How to get log files?
  • Open C:\Users\XXX\Documents\The Surge 2\settings.ini
  • Add the following lines to it:
    • logging_enabled = true
    • crashdump_level = Large
  • Save and close
  • Get back into the game
  • Reproduce your issue
  • Open Open C:\Users\XXX\Documents\The Surge 2\logs
  • Send us what you have (with a WeTransfer link or other similar services)

How to get your settings.ini?
  • C:\Users\XXX\Documents\The Surge 2

Please send us these files via WeTransfer link or other similar services. We’ll have a deeper look into it.

Thank you in advance.
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16-30 / 211 のコメントを表示
Rise 2019年10月28日 3時48分 
Yeah uh, what if there is no physical way to rollback your driver?
I'm also one of the users plagued by this issue. Went into the underground to do the quest for The Stranger and now it crashes every time that I try to exit to downtown jericho, with the "Failed to execute Vulkan Command" error.

Unfortunately rolling back the drivers is not an option, as i'm also playing Outer Worlds which needs the latest nvidia drivers to avoid microstuttering. I guess I'd best wait until this is properly patched or new drivers roll out which addresses this issue.
Floid 2019年10月28日 8時08分 
Lestatdark の投稿を引用:
I'm also one of the users plagued by this issue. Went into the underground to do the quest for The Stranger and now it crashes every time that I try to exit to downtown jericho, with the "Failed to execute Vulkan Command" error.

Unfortunately rolling back the drivers is not an option, as i'm also playing Outer Worlds which needs the latest nvidia drivers to avoid microstuttering. I guess I'd best wait until this is properly patched or new drivers roll out which addresses this issue.

Did you try going back the BL3 drivers, apparently the set has most of the changes added / needed that improve rendering with the current UE4 engine.
最近の変更はFloidが行いました; 2019年10月28日 9時11分
-=DovoDuco=- の投稿を引用:
Lestatdark の投稿を引用:
I'm also one of the users plagued by this issue. Went into the underground to do the quest for The Stranger and now it crashes every time that I try to exit to downtown jericho, with the "Failed to execute Vulkan Command" error.

Unfortunately rolling back the drivers is not an option, as i'm also playing Outer Worlds which needs the latest nvidia drivers to avoid microstuttering. I guess I'd best wait until this is properly patched or new drivers roll out which addresses this issue.

Did you try going back the BL3 drivers, apparently the set has most of the changes added / needed that improve rendering with the current UE4 engine.

That's the 436.30 drivers right? I'll give them a go and report back
bzald 2019年10月28日 20時48分 
Same issue it is late so i will update post tommrow, with that said it looks to be a can not find error maybe "Failed to execute Vulkan Command"
Going back to 436.30 helped me get out of the Underground at least, but every time I try to go into Gideon Rock, the same error pops out. Tried with 436.48 and it's pretty much the same thing.

Was worth a try though.
Floid 2019年10月29日 9時13分 
Lestatdark の投稿を引用:
Going back to 436.30 helped me get out of the Underground at least, but every time I try to go into Gideon Rock, the same error pops out. Tried with 436.48 and it's pretty much the same thing.

Was worth a try though.

Yeah this stability issues that seem to have persisted across different driver versions is the main thing that the community is quite upset about at present. As it is leaving many of them with no viable options (when it comes to drivers) to play the game without intermittent crashing.

To clarify:
Initially the recommended release drivers were 436.30 I believe. However these divers were soon identified as having a hefty visual corruption issue that seem to especially effect the surge 2.
So it was no go on these drivers.

Then there was 436.48 which ManualG (of the nvidia forums) noted was a "partial fix" for the visual corruption issues noted on the previous driver. And as expected these drivers failed to address the visual corruption issue for everyone. They also seemed to introduce a booting issue for the game, preventing some players from being able to boot up the game at all - where previously they had been able to do so just fine.
So it was no go on these drivers aswell.

Then that brings us to 440.97 which seem to now allow the game to boot once more, and also seemed to finally completely address the visual corruption issues - however it further exacerbated an existing bug involving app stability while loading between levels. It infact exacerbated it so much, that some players now found themselves unable to load out of a level area at all - with the game just crashing every time they tried.
So it was no go on these drivers also.

And now we have 441.08 which just came out today (29/10/2019)
So I assume the community will be eager to try these new drivers out to see if they finally provide a level of overall stability for the game.
最近の変更はFloidが行いました; 2019年10月29日 9時19分
bzald 2019年10月29日 9時24分 
-=DovoDuco=- の投稿を引用:
Lestatdark の投稿を引用:
Going back to 436.30 helped me get out of the Underground at least, but every time I try to go into Gideon Rock, the same error pops out. Tried with 436.48 and it's pretty much the same thing.

Was worth a try though.

Yeah this stability issues that seem to have persisted across different driver versions is the main thing that the community is quite upset about at present. As it is leaving many of them with no viable options (when it comes to drivers) to play the game without intermittent crashing.

To clarify:
Initially the recommended release drivers were 436.30 I believe. However these divers were soon identified as having a hefty visual corruption issue that seem to especially effect the surge 2.
So it was no go on these drivers.

Then there was 436.48 which ManualG (of the nvidia forums) noted was a "partial fix" for the visual corruption issues noted on the previous driver. And as expected these drivers failed to address the visual corruption issue for everyone. They also seemed to introduce a booting issue for the game, preventing some players from being able to boot up the game at all - where previously they had been able to do so just fine.
So it was no go on these drivers aswell.

Then that brings us to 440.97 which seem to now allow the game to boot once more, and also seemed to finally completely address the visual corruption issues - however it further exacerbated an existing bug involving app stability while loading between levels. It infact exacerbated it so much, that some players now found themselves unable to load out of a level area at all - with the game just crashing every time they tried.
So it was no go on these drivers also.

And now we have 441.08 which just came out today (29/10/2019)
So I assume the community will be eager to try these new drivers out to see if they finally provide a level of overall stability for the game.

wow first off thanks that clears up some things, second so many bugs where none where there before? Oh well upward and onward i guess
I still havent been able to even play the game because of this bug. Please fix as soon as possible. I would really like to play this game.
Acabo de instalar los drivers 441.08 y el problema no se ha solucionado, os mando el nuevo archivo de settings.ini del error
https://we.tl/t-7JNBM6gnIH
any news of a fix for vulkan error as game is unplayable which is a shame
Vayne 2019年10月29日 10時28分 
I hit a brick wall, even with today's nVidia drivers. Kindly fix the game ASAP.
bzald 2019年10月29日 11時07分 
ok 441.08 works up to a certain point i say i played about 30mins before the "Failed to execute Vulkan command"
Floid 2019年10月29日 12時15分 
bzald の投稿を引用:
ok 441.08 works up to a certain point i say i played about 30mins before the "Failed to execute Vulkan command"

Oh wow, so it's looking like the vulkan errors are not really addressed by the new 441.08 driver set either.

Damn, it's been a while since i've seen a title remain this unstable for such a long time, thru this many driver iterations. Wonder how long customers are expected to wait before they get a stable game lol :(
最近の変更はFloidが行いました; 2019年10月29日 12時18分
Rise 2019年10月29日 12時30分 
The new 441.08 driver lasted for 19 full minutes for me before crashing.
I don't usually get vulglar on this site, but fix you need to get on this damn issue ASAP.
https://we.tl/t-MpMzzYxHMZ
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16-30 / 211 のコメントを表示
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