Dear Playdek support - IS ANYONE HOME?

[foz3]

Over the last two weeks I've submitted two password reset requests through the game link to the Playdek website reset form, and twice by email to [e-mail] - no response at all from Playdek. What's up, Playdek?

[Chadworthy]

You think they have a presence on steam discussions if they aren't answering their actual support email? Playdek is notorious for not supporting their games, just porting them and leaving, so don't expect any help.

[Simon]

I requested account support too, with no reply. It’s really bad considering you can do practically nothing to manage Playdek accounts through the website yourself.

[neoKEN]

I am having similar problems. After I enter password, it ask me to confirm in an email, but I never got any email. Later I try to reset password, it tells me no account associated with this email. I bought this game so I can play online, but if I can't play online, what can I do?

[Simon]

Originally posted by neoKEN:

I am having similar problems. After I enter password, it ask me to confirm in an email, but I never got any email. Later I try to reset password, it tells me no account associated with this email. I bought this game so I can play online, but if I can't play online, what can I do?

You might have to create a new account with a different email address. Assuming that still works, you'll be able to play online.

[Vargas78]

I bought this game about a two or three years ago and had a similar problem, I ended up refunding it. Ironically i got an account confirmation email a day later or so but the product was no longer in my account by then.

I'm considering trying to get it again, maybe i'll be able to log in with that old account i made, but it appears that playdek still doesn't have their house in order! Sadly.

[Simon]

Originally posted by Vargas78:

I'm considering trying to get it again, maybe i'll be able to log in with that old account i made, but it appears that playdek still doesn't have their house in order! Sadly.

It’s a pretty good board game that has a well implemented asynchronous online mode with ELO ratings and a quite active player base last time I played, so it’s worth getting for a good price despite the frustrations with PlayDek, it’s likely that your account will still be available, or you can create a new one if you have trouble accessing it.

As you know, Steam allows up to 2 weeks to claim a refund, so give it a few days at least if you have to register a new account. Just don’t go over the 2 hours time limit in offline mode while waiting.

I don’t know of many other board games with asynchronous play apart from the classics (backgammon, chess, draughts, etc). If you can suggest any, please let me know. By asynchronous I mean that the game can be played over (at least) multiple days, if not weeks. Preferably with cross-platform support with mobile versions of the app and that the mobile versions support notifications so you know when its your turn. Know of any others I should try?

[Vargas78]

Good news! I got the game (and expansions), and the account name/password i made before are working, i was able to log into the lobbies and the in game chat, i look forward to learning the game! :)

[Simon]

Originally posted by Vargas78:

Good news! I got the game (and expansions), and the account name/password i made before are working, i was able to log into the lobbies and the in game chat, i look forward to learning the game! :)

Cool. If I see you around I'll have a game. What's your in-game name?

[Vargas78]

In game name is Vargas (tried to go for Vargas78 initially but that was when the server was playing up). I've got a few games on the go at the moment but will put this one on my priorities list for learning, i used to play games such as Gremlins inc and armello quite a lot. So i'm not a stranger to board games in digital form :)

[Simon]

Originally posted by Vargas78:

I used to play games such as Gremlins inc and armello quite a lot. So i'm not a stranger to board games in digital form :)

Thanks for those. Armello looks really good, but the mobile version appears to be a freemium game on iOS. I’m bitterly opposed to that model. I assume it therefore doesn’t support cross-platform multiplayer.

[Vargas78]

I don't think it's cross platform, i played the android version a little bit in 2019 but that version ended up getting removed from google store and its only on apple store now. The PC versions and consoles including switch are cross platform though and non freemium versions.