No SFX or voices during cutscenes.

[Dukie]

I was just trying out the demo to see if this game is something that I might be interested in. Looks pretty fun but I have one problem with it. There is no SFX nor Voices during the prerendered cutscenes. I can hear the music but not much of anything else. During gameplay everything is fine. Anyone has got the same problem and knows hows about a solution?

I had surround audio turned off in the menu (can't remember the exact term used in the menu).

I got a Realtek HD audio chip for my sound (pretty standard mobo audio chip).

Thanks.

[Dukie]

Originally posted by Spawk:

Originally posted by Dukie:

I was just trying out the demo to see if this game is something that I might be interested in. Looks pretty fun but I have one problem with it. There is no SFX nor Voices during the prerendered cutscenes. I can hear the music but not much of anything else. During gameplay everything is fine. Anyone has got the same problem and knows hows about a solution?

I had surround audio turned off in the menu (can't remember the exact term used in the menu).

I got a Realtek HD audio chip for my sound (pretty standard mobo audio chip).

Thanks.

Do you have a stereo setup? Your speakers may be set to surround sound. If so, the game may still be trying to play audio on channels that aren't available.

Right-click the speaker icon in the notifications area of your Windows taskbar, select playback devices, then right-click your default audio device, select 'Configure speakers' and select the correct speaker setup.

Yeah its a stereo setup (headphones).
I checked it and it's set to stereo.

The weird thing is that it only does it during cutscenes and not during normal gameplay.

You are right though, it does sound like it tries to output some sounds through non exsisting channels. During one particular cutscene there was voices but it sounded like it tried to do 5.1 through a stereo setup (the voice sounded like it was inside a tin can).

------------------------------------------------------------------------------------------------------------------
Edit:

I found a Youtube video that shows the exact problem I have, but it is on console (looking at the date)

https://youtu.be/n3boygwb_ec

[Wilhelm Scream]

In case anyone else is having this problem, I solved it by right-clicking the volume in windows and changing "Spatial Sound" to Off. Windows had defaulted it to on.

[Darren Evans]

I have this issue too. Windows 10 audio settings set to stereo, no spatial sound. FF audio set to Television and still only hear music during cut-scenes.

I'm also running a Corsair Void Pro RGB headset and have experimented with setting this to Stereo and Dolby Headphone mode but nothing works. I've also switched to just using my monitor stereo speakers for Windows 10 default audio output using my mainboard's Realtek sound chip instead of the Corsair USB headset but still have problems.

The game has good visuals and good music quality but as far as in-game audio effects and environmental audio quality is concerned, it's all amateurishly coded garbage. Even when cars pass you by on the road you can barely hear them.

There's no excuse for any game to not be able to auto-detect and configure itself to the audio system for the game platform it's being played on. The era of 1990's DOS gaming where you had to manually select and configure the right audio settings for your system so the game could detect things is long gone. Square Enix and the FF XV development team deserve all the critical contempt they get over something as basic as game audio quality and technical problems in a game released in 2018.

[Dukie]

Originally posted by Darren Evans:

I have this issue too. Windows 10 audio settings set to stereo, no spatial sound. FF audio set to Television and still only hear music during cut-scenes.

I'm also running a Corsair Void Pro RGB headset and have experimented with setting this to Stereo and Dolby Headphone mode but nothing works. I've also switched to just using my monitor stereo speakers for Windows 10 default audio output using my mainboard's Realtek sound chip instead of the Corsair USB headset but still have problems.

The game has good visuals and good music quality but as far as in-game audio effects and environmental audio quality is concerned, it's all amateurishly coded garbage. Even when cars pass you by on the road you can barely hear them.

There's no excuse for any game to not be able to auto-detect and configure itself to the audio system for the game platform it's being played on. The era of 1990's DOS gaming where you had to manually select and configure the right audio settings for your system so the game could detect things is long gone. Square Enix and the FF XV development team deserve all the critical contempt they get over something as basic as game audio quality and technical problems in a game released in 2018.

Since I wrote the OP I basically upgraded every component of my rig (except for the GPU) and the problem is gone for me. However some (non-ingame) cutscenes just appear to have some audio missing but I came to realize that this is intentional, for whatever reason. I'm still puzzled by why that discission was made.

Anyways I don't know what fixed the issue of the video above that I posted because the change of hardware. I hope you'll figuer out what the problem is, but I sadly can't point you towards the right direction. Good luck mate.

Old specs:

i5 2500K (4-core Sandy Bridge)
GTX 1060 6GB
16 GB DDR3 RAM 1666mhz
SSD
HDD 5400rpm

New Specs:

i5 8400 (6-core Coffee Lake)
ASRock B360 Pro4 motherboard
GTX 1060 6GB
8 GB DDR4 RAM 2666mhz
2x SSD
HDD 5400rpm.