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Are you using ba Nividea card ? They recently released new drivers to replace the battletech specific ones that were bugged
Stuff like installing some less-than-bog-standard codec packs or media players can cause it, as well as installing software for a camera. Depending on what codec gets picked by the game/system, you get green bars or maybe it won't play at all and/or cause crashes.
I believe one of the suggested fixes was to install the K-Lite Codec Pack.
( https://en.wikipedia.org/wiki/K-Lite_Codec_Pack )
This may or may not help - I don't have it installed, and my cutscenes work fine. Then again, I'm on a pretty fresh Windows 10 install, so I wouldn't have accumulated any cruft codecs from other programs yet.
Reinstall windows media player.
This is related to a unity plugin the game uses.
Probably a cleaner solution than installing a bunch of extra codecs on top in the hope the game will pick the right one now.
your graphics card driver model is so outdated.
majority of us are using nvidia geforce 900 series or nvidia geforce 1000 series nowadays for this game.
the windows OS you using can also be a big factor too.
i highly recommend this
1) lower your in-game video settings.
then restart the game and see whether the problem still exists.
i don't recommend this.
because i found out that this game is using unity 5.
Pretty sure the in-game video settings do absolutely nothing regarding cutscenes.
And "Unity 5, so don't clean out your codecs" seems ... odd. Yeah, it has a reputation for being rather buggy in some regards, but wouldn't a cleaner set of codecs *help* instead of worsening the situation?
Now enlighten me of your knowledge about the AVPro Video Plugin
Pretty old thread suggest post on bug forum
https://forum.paradoxplaza.com/forum/index.php?forums/battletech-bug-reports.998/
It is entirely possible the video software could be the problem have not heard of this specific one before but I know a nikon camera app caused problems
You should check to see if any newer video drivers are available - might fix