Official DMC HD Collection Bug Reporting Thread

[Capcom Customer Service]

”Let’s rock, baby!” – Dante, Devil May Cry

We hope you’re all enjoying or will be enjoying Devil May Cry HD Collection shortly! While we hope all of our fans will have a great time with the game, there will always be some cases here and there where the game may not function correctly under certain environments and / or hardware combinations. With that said, we’ve set up this feedback thread for you all to share any technical issues you may be having with the game. We’ll use this thread as a central repository for tracking these problems, and pass on the information gathered here to the development team so they can investigate and work on a fix.

Before providing any reports, please ensure you've followed the steps below to rule out problems with your PC, Steam or the game’s files:

1. Check the game’s system requirements

Please make sure you meet the minimum requirements for the game, outlined on the bottom of the game’s Steam Store page; if you do not meet the minimum requirements for the game, this may result in poor framerate, or the game not running.

Please note that some high end integrated graphics chips and modern laptop class discrete GPUs may work, but have not been tested, nor are they officially supported by Capcom.

If you’re using a multi-GPU setup such as NVIDIA’s SLI or ATI’s Crossfire technologies, we recommend experimenting with disabling these settings, as they may cause compatibility issues with the game.

If you do meet the minimum specifications but not the recommended specifications, you may want to try turning down the graphics settings, if you haven't already.

2. Add the game’s folder and files to your anti-virus program’s exception / exclusion list

Some issues with running the game may be attributed to certain Anti-Virus software preventing the game executable from launching due to a false-positive error. We recommend users add all of the following files and folders below to the Anti-virus and Firewall exclusion list to prevent this issue.

Note: to quickly access the following folders, press Windows Key + R then copy and paste the folder URL below.

dmc1.exe / dmc2.exe / dmc3.exe / dmcLauncher.exe:
C:\Program Files (x86)\Steam\steamapps\common\Devil May Cry HD Collection

Steam.exe:
C:\Program Files (x86)\Steam

For a guide on adding exceptions to your anti-virus software, please visit one of the following links:

1. Windows Defender[support.microsoft.com]
   
2. Microsoft Security Essentials[answers.microsoft.com]
   
3. Malwarebytes[www.malwarebytes.com]
   
4. Avast Antivirus[www.avast.com]
   
5. AVG Antivirus[support.avg.com]
   
6. Kaspersky Anti-Virus[support.kaspersky.com]
   
7. Webroot SecureAnywhere[www5.nohold.net]
   
8. McAfee Antivirus (Steam Support guide)
   
9. Bitdefender*[www.bitdefender.com]

*Please note that for Bitdefender, you will need to also add the dmc1.exe / dmc2.exe / dmc3.exe / dmcLauncher.exe files to the program’s Whitelist. To do this, follow these steps:

1. Open Bitdefender
   
2. Go to the Protection tab
   
3. Click “View Feature”
   
4. Click the gear icon inside the “Advanced Thread Defense” box
   
5. Select “Add applications to the whitelist”
   
6. Browse and navigate to the dmc1.exe / dmc2.exe / dmc3.exe / dmcLauncher.exe files:
   
7. C:\Program Files (x86)\Steam\steamapps\common\Devil May Cry HD Collection
   
8. Once each .exe is added, close Bitdefender and relaunch the game

3. Give administrator privileges to Steam and the game

Some users can get the game running properly by running Steam.exe in administrator mode. This can be done by right-clicking on the .exe file and selecting “Run as administrator.” If that doesn’t work, try running the dmc1.exe / dmc2.exe / dmc3.exe / dmcLauncher.exe files in administrator mode as well.

Steam.exe location:
C:\Program Files (x86)\Steam\Steam.exe

dmc1.exe / dmc2.exe / dmc3.exe / dmcLauncher.exe locations:
C:\Program Files (x86)\Steam\steamapps\common\Devil May Cry HD Collection

4. Update your Video/Graphics Drivers and Windows Operating System

Try updating your video card drivers, as oftentimes outdated drivers can cause a variety of issues ranging anywhere from in-game graphical problems, to the game not starting, and more.

For the latest Nvidia drivers, click here[www.nvidia.com].
For the latest AMD drivers, click here[support.amd.com].

Additionally, please ensure that Windows Update has been run and that all the latest updates have been installed on your operating system.

If you still experience crash issues, you may want to try performing a clean installation of the video driver set. This will remove any extraneous driver DLL files or game profiles that existed with the previous driver installation.

To do a clean video driver install, many enthusiasts use a third-party program called Display Driver Uninstaller[www.guru3d.com] (DDU), which completely removes components that were part of the original driver installation package.

1. Run DDU and uninstall old video driver.
   
2. Install the latest OEM video card driver and reboot your PC.
   
3. Run the latest DirectX installer package[www.microsoft.com] and reboot your PC.

IMPORTANT! Please don't forget to reboot Windows upon completing a video driver installation. This will help reinitialize the driver and the graphics card using the new driver.

6. Check your graphics driver settings & computer power settings

To reiterate, some high end integrated graphics chips and modern laptop class discrete GPUs may work, but have not been tested, nor are they officially supported by Capcom. Laptops with dual GPUs, such as an Intel Integrated Graphics Processor and Nvidia Dedicated Graphics Card, may need additional configuration in the event the integrated processor is overriding the dedicated graphics drivers.

If using a dual Nvidia / Intel GPU, follow these steps:

1. Install the latest Intel integrated drivers[downloadcenter.intel.com]
   
2. Reboot your PC
   
3. Open Nvidia Control Panel
   
4. Click 'Manage 3D Settings'
   
5. Go to 'Program Settings' and then select ‘Devil May Cry HD Collection’ (if it is not in the list you can add it manually by clicking 'Add')
   
6. Scroll down to 'Power Management Mode'
   
7. Set it to 'Prefer Maximum Performance' / ‘High Performance Processor’ instead of 'Adaptive'
   
8. Close Nvidia Control Panel and launch Devil May Cry HD Collection

If using a dual AMD “Switchable Graphics” GPU, follow these steps:

1. Open AMD Catalyst Control Center
   
2. Under “Switchable Graphics”, select the High Performance section and select ‘Devil May Cry HD Collection’ (if it is not in the list you can add it manually by clicking 'Browse')
   
3. Click ‘Apply’
   
4. Close AMD Catalyst Control Center and launch Devil May Cry HD Collection

Additionally, double-check your desktop / laptop’s power settings by performing the following:

1. If using a laptop, ensure the charger is connected
   
2. Open Control Panel
   
3. Select Power Options
   
4. Select “Change Plan Settings”
   
5. Select “Change advanced power settings”
   
6. From within the dropdown menu, select “High performance” and click ‘Apply’ then ‘OK’
   
7. Launch Devil May Cry HD Collection

7. Reinstall the Visual C++ 2015 Redistributable Package and Update DirectX

Reinstalling the game’s Visual C++ 2015 Redistributable file may also help resolve the problem. The installer for this file is located in the following location:

vc_redist.x64.exe & vc_redist.x86.exe
C:\Program Files (x86)\Steam\steamapps\common\Devil May Cry HD Collection\_CommonRedist\vcredist\2015

We also recommend downloading and running the DirectX End-User Runtime Web Installer[www.microsoft.com].

6. Verify the game’s cache in Steam

Try verifying the game's cache in Steam. You can do so by following the steps outlined in this Steam support article (reposted below). This may find missing or damaged files that need to be repaired, even if you've just installed the game. You may also try temporarily disabling your anti-virus while verifying the cache or launching the game, as on occasion anti-virus programs may flag games or the files necessary to play them as a virus.

To verify the game’s cache, follow these steps:

1. Restart your computer and launch Steam
   
2. From the “Library” section, right-click on the game and select “Properties” from the menu.
   
3. Select the “Local files” tab and click the “Verify integrity of game files...” button.
   
4. Steam will verify the game's files - this process may take several minutes.
   
5. Important: One or more files may fail to verify. This is normal for most Steam games. The files that fail to verify are local configuration files that should not be replaced as part of this process. You can safely ignore this message.

This process allows the Steam client to scan every single file you downloaded for this game, verify checksum of each, and compare that against the file manifest data on Steam's content server. If the file is missing or has a different checksum value, you will receive a message stating "X files failed to validate and will be reacquired." What this means is that some files have either been deleted, or may have been corrupted. Click “Close,” and Steam will automatically download and / or replace the problematic files.

If you still experience visual / audio-related issues or crashes, please help the dev team by providing the detailed information below.

The more samples and data points we receive, the better we are able to narrow down and determine the root cause of these problems. Here’s what we need:

A) Your System Specs
1) CPU name & model
2) Name / model of the desktop or laptop (if available)
3) Graphics card / chip model and the amount of VRAM
4) Video driver version number
5) System memory size
6) OS version (Windows 7, 8, 10, 64-bit/32-bit, etc.)
7) Anti-virus software name and version
Please make special note in your specs if you are running Windows "N" and "K" editions that do not come with Windows Media Player.
A good deal of this information, such as the graphics card model and VRAM, are available by running a DxDiag report. For more information on how to run this report, click here.[www.fuzeqna.com]

B) Give as many details about your issue as possible
Please share your specific issue and the location(s) where you’re experiencing the issues – for example, if you’re having problems with the framerate, is it happening constantly, or is it during certain cutscenes, during gameplay, etc. The following information can greatly help as well:
- What area were you playing when the issue occurred?
- What were the characters doing when this issue occurred?
- Did the issue resolve itself when you rebooted the game?
- Please also attach any screenshots or video of your issue, preferably via a Dropbox[www.dropbox.com], Google Drive[www.google.com], or OneDrive[www.onedrive.live.com] link.

C) Detailed reproduction steps, if consistently reproducible
This step particularly is very useful for the development team. The more detailed info you can provide, the quicker the team can reproduce the error state and (hopefully) fix the issue.

Thank you for your patience and support!

Best Regards,

Capcom USA Customer Support

Please note that this thread is only for posting issues with the game and specifications for Devil May Cry HD Collection; in the interest of helping the development team better investigate these issues, any extraneous discussion or derailment may be removed.

[zireael maikoff]

I WANT TO PLAY DMC 1!

[Rupta]

Originally posted by zireael maikoff:

CAPCOM!
RELEASE THE PATCH FOR PROCESSORS AMD!

I WRITE IN SUPPORT ALREADY SEVERAL TIMES! ZERO ATTENTION!

Is that the issue here? CAPCOM haven't patched for AMD?

[zireael maikoff]

Originally posted by Rupta:

Originally posted by zireael maikoff:

CAPCOM!
RELEASE THE PATCH FOR PROCESSORS AMD!

I WRITE IN SUPPORT ALREADY SEVERAL TIMES! ZERO ATTENTION!

Is that the issue here? CAPCOM haven't patched for AMD?

yep, CAPCOM Have not fixed this problem yet...........

[Precurefan]

DMC 3 game freeze on loading screen

[SenpaiPls]

Hi,

I'm having an issue in DMC3 where I can run the game fine 99% of the time but sometimes when I try to use the Wild Stomp move the game will crash before the animation starts.

I can't think of what would be wrong here since it's not like the move is completely broken, it works sometimes but other times it crashes. I've tried verifying the integrity of the cache and it says all the files are there, I don't think there are any issues with other moves but I haven't played enough yet to be sure on this.

[Rupta]

This thread is dead...

[BIRTHOFGOD]

All 3 Games are running Slow for me aswell as Cinematics are just black screens Im running it on i7 6700k 4.00Ghz geforce 1070 16 gb ram windows 10 64 bit

[DarkJuda On Deck]

Originally posted by BirthOfGod:

All 3 Games are running Slow for me aswell as Cinematics are just black screens Im running it on i7 6700k 4.00Ghz geforce 1070 16 gb ram windows 10 64 bit

Make sure you are running the game on your 1070 and not on your integrated GPU.

[KFJohansson]

DMC3 Crashes during various cutscenes, sometimes they play fully and sometimes they crash the game.

Specs:
4095MB NVIDIA GeForce GTX 1070
Intel Core i7 4770 @ 3.40GHz
16Gb RAM DDR3
Motherboard: ASUSTeK COMPUTER INC. Z87-K

[Austin_Game]

Music audio, especially DMC3's is very VERY quiet. I can hear all the SFX just fine, but there is no separate music audio slider that i can use to turn it up. It sounds like there is no music at all due to how quiet it is. It really ruins boss fights n stuff when you legit cant hear any theme music and it annoys the hell outta me

[Edmond Chandler, AO]

Game crashes after selecting a mission for Dante, after finishing the game with Virgil in another save slot.

[Richter Belmont]

Originally posted by Edmond Chandler, AO:

Game crashes after selecting a mission for Dante, after finishing the game with Virgil in another save slot.

Yeah this is happening for me too

[KonKrz]

I have trouble running DMC2. First time I tried DMC2 I was stuck at that autoload screen . Then I exited the game, got back in and run DMC3 which runs ok (DMC1 runs fine too). Then back to the main screen, I try DMC2 again and it runs fine. But only that one time!! After that when I try to run DMC2 it just goes to a black screen and freezes. And i never saw that autoload screen again. I have tried all the general suggestons. I also downloaded all the Windows updates I didn't have.Anything else I can do?
Specs:
win7 64
i7 7800K
nvidia 1050Ti
16GB DDR4
ps: That one time I did manage to run DMC2 there was a controller issue where when trying to move down-right Dante would always walk and not run. I could probably find a workaround if I could run the game again.

[Silver Ogre]

I encountered a game-breaking bug while playing DMC3.

After playing through the game on Hard with Vergil, I loaded my Dante savedata I used to beat the game on Normal. I noticed that it had missions on Hard cleared up to 18 even though I only played any missions with Dante on Normal. Trying to adjust the mission selection for Normal would cause the number to default to 1 and no higher mission number to be selectable. The results for Dante under Total Ranking are instead the results from my Vergil file, but with the usual Dante graphics.

The biggest problem is that trying to start a mission or view Dante's weapons causes the game to crash. I can see that all weapons besides Rebellion and the handguns are gone before it crashes. I found a thread on GameFAQs from 2011 describing the same problem being encountered in the PS2 version, so it must affect all versions of the game and not just any one port.
https://gamefaqs.gamespot.com/boards/930014-devil-may-cry-3-special-edition/59375190

[Valvadrix]

It's almost September and Crapcom still hasn't released a fix for the AMD CPUs issue with DMC1 that's been acknowledged as a game breaking bug since April. Classic.