updated: Full Refund given - see best answer

[lemp]

I just ordered a full refund from playsaurus but I only got 28,3$ instead of my full 29,99$ because of paypal fees - In the pre order was clearly stated FULL REFUND and that even the unrefundable paypal fees get refunded

[wasdf999]

who cares

[Zouls]

wooow.

[Guxxigamer]

I hope that this is meant as a joke....

[Roderick]

What a nightmare!

[PraeTo]

thx for info, i m going to refund too

[Zeforas]

Are you really going to complain about something PAYPAL is responsible?

You've paid 28 dollar to the devs.
Devs received 28 dollars
And you've paid 2 dollars to paypal for using their service.
Paypal receive 2 dollars

...Now tell me, why would the devs refund you something that they didn't receive?

[Inferius]

Hi! Lea! How? Wait! Sorry.

[2bizzyTOULOUSE]

Well have you reached out to the devs for comment? As reddit or their contact email (available on their website) would be the best places for doing that, not here.

Once you have done that and received their feedback you can come back and claim that they 'cheated' you.

If you look at the website where they talk about the refund (https://www.clickerheroes2.com/paytowin.php) it is not clear how they would handle/are handling payment processing fees or if they even thought about that.
The only statement there is "We chose paid upfront, for $29.99 (fully refundable for a year after launch) [...]". That does not address those fees one way or the other.


PS: For anyone reading the statement, please keep in mind that only people who bought the game before 16.07.2018 are eligible for the above refund option through Playsaurus themselves. If you did buy after that day you can only use the steam refund policy which is tied to having less than two hours of playtime and I think two weeks after buying.

[lemp]

Originally posted by Zeforas:

Are you really going to complain about something PAYPAL is responsible?

You've paid 28 dollar to the devs.
Devs received 28 dollars
And you've paid 2 dollars to paypal for using their service.
Paypal receive 2 dollars

...Now tell me, why would the devs refund you something that they didn't receive?

I payed 30$ and playsaurus has stated in their policies, that until 1 year after release there will be a FULL refund, which is 30$ - They also refunded 30$ but paypal took 1.6$ of it as fee. Which is also stated in their policies, that playsaurus will ALSO refund the non refundable paypal processing fee.

Nevertheless, this matter is cleared after a few shots with the Support and telling them, that this clearly is against their policies and is called a scam if they do not refund the paypal processing fees as stated in their terms of policy.

Got the full refund of 30$ now

I know some people may let companies scam them, but I am definitely not one of them and it is not about my freakin 1.6$ .. its about the probably 3000$ from over 1500 refunds worldwide or even more.

Companies should hold their own terms of policies!

[lemp]

Originally posted by 2bizzyTOULOUSE:

Well have you reached out to the devs for comment? As reddit or their contact email (available on their website) would be the best places for doing that, not here.

Once you have done that and received their feedback you can come back and claim that they 'cheated' you.

Yes i did this before, they just told me, that it was a missunderstanding and only the buy fees of paypal where ment.

After telling them, that I will make this public in reddit and steam they replied back 2 days after with the actual full refund ...

Guess they were afraid of the reddit post, which clearly reaches out to a very big player base and is a very bad reputation

[Zouls]

Originally posted by lemp:

Originally posted by 2bizzyTOULOUSE:

Well have you reached out to the devs for comment? As reddit or their contact email (available on their website) would be the best places for doing that, not here.

Once you have done that and received their feedback you can come back and claim that they 'cheated' you.

Yes i did this before, they just told me, that it was a missunderstanding and only the buy fees of paypal where ment.

After telling them, that I will make this public in reddit and steam they replied back 2 days after with the actual full refund ...

Guess they were afraid of the reddit post, which clearly reaches out to a very big player base and is a very bad reputation

wow you are a massive ♥♥♥♥.

[2bizzyTOULOUSE]

Fair enough, in the end it is really paypal screwing over both sides here:/
Might be a decent move of you to now update the title, as you got your full refund.

In the end you very clearly state in your opening post that they do explicitely mention the paypal fees...we have not seen any evidence of this so I am still not sure if you just made that up.
Not to say that "full refund" on its own should already mean that the full amount gets back to you, I am with you on that.


Also people might consider other payment options for the future if paypal is taking such a huge margin off a transfer like this. I am not sure if credit card has lower fees though, maybe someone with some expertise on that issue can weigh in on that.

[Zouls]

Originally posted by 2bizzyTOULOUSE:

Fair enough, in the end it is really paypal screwing over both sides here:/
Might be a decent move of you to now update the title, as you got your full refund.

In the end you very clearly state in your opening post that they do explicitely mention the paypal fees...we have not seen any evidence of this so I am still not sure if you just made that up.
Not to say that "full refund" on its own should already mean that the full amount gets back to you, I am with you on that.


Also people might consider other payment options for the future if paypal is taking such a huge margin off a transfer like this. I am not sure if credit card has lower fees though, maybe someone with some expertise on that issue can weigh in on that.

Paypal takes 3.4% of the value + 0.33 dollars

[Playsaurus_Dev]

Hi Lemp,

I just want to apologize again for the situation, it was handled poorly on my end.

We weren't trying to "scam" people out of a PayPal fee that we said we would pay. We were just under the impression that the only Paypal fee was the one our end. We've updated the way we do refunds now to also include this fee for those that pre-ordered the game.

[lemp]

Originally posted by 2bizzyTOULOUSE:

Fair enough, in the end it is really paypal screwing over both sides here:/
Might be a decent move of you to now update the title, as you got your full refund.

In the end you very clearly state in your opening post that they do explicitely mention the paypal fees...we have not seen any evidence of this so I am still not sure if you just made that up.
Not to say that "full refund" on its own should already mean that the full amount gets back to you, I am with you on that.


Also people might consider other payment options for the future if paypal is taking such a huge margin off a transfer like this. I am not sure if credit card has lower fees though, maybe someone with some expertise on that issue can weigh in on that.

didnt you pre order Clicker Heroes 2?
Thanks for pre-ordering! We appreciate your support.

Here's your Clicker Heroes 2 pre-order redemption code: CH2-xxx- Keep this code for later.

When the beta version is available, we will let you know how to download it. When Clicker Heroes 2 is available on Steam, we will let you know how to receive your optional Steam key.

Here is a ruby code for $20 worth of rubies in Clicker Heroes 1 (it works on PC and mobile): xxx

If you change your mind or are unsatisfied with Clicker Heroes 2 at any point, up to 1 year after we launch, you can easily get a refund for the full amount (we will even pay for the unrefundable payment processing fees). Just visit this page and fill out the form: https://www.clickerheroes2.com/refund.php

- Fragsworth

This is the mail you receive from Fragsworth upon pre ordering