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BioTomik Nov 20, 2019 @ 12:08pm
Soundpad made my over all mic quality sound really bad
is there any way to fix this? the sound effects sound equally as bad when played. I bought sound pad through google as i often switch accounts to play games so i didn't want it linked to just one

After uninstalling it and restarting my pc, my microphone quality is still bad
Last edited by BioTomik; Nov 20, 2019 @ 12:28pm
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Showing 1-5 of 5 comments
Leppsoft  [developer] Nov 20, 2019 @ 10:58pm 
Can you please install Soundpad once again, run it, select Help -> Troubleshooting from the menu and report a bug with the troubleshooting report? We might need to adjust the installer to work differently on your sound card and audio drivers.

As uninstalling Soundpad didn't fix the problem, you can try to re-install your audio drivers. It will bring everything in order again.
#1
BioTomik Nov 21, 2019 @ 12:45pm 
Soundpad v3.1.8 x64
UniteFx v1.6.0
Report date: 2019-11-21
OS: Windows 10 Home x64, Version: 1903, Build: 18362
Manufacturer: MICRO-STAR INTERNATIONAL CO., LTD
Model: MS-B10611

Has administrative privileges: no
Log directory: D:\Games\Sound Pad\logs\
DRM Validation disabled...passed
Active recording devices: 1...passed
Device 1: (Realtek High Definition Audio) - used in LFX mode
At least one device used with Soundpad...passed
Device mismatch...passed
Driver extension file exists...passed
Driver extension registered...passed
CLSID registered...passed
Connectivity to driver extension...passed
-------------------------------------------------------
Setup check result: Good

Dynamic normalization: ON
Voice volume: 107.0 dB
Play mode: speakers and microphone
Render device: {05508e2f-ce1e-4a0a-a985-73032c47c3b3}
Removing old UniteFx.log...OK
Log level: ERROR
Changing log level to TRACE...OK
Playing 50ms sine tone at 18 dB on (Realtek High Definition Audio)...OK
Log file sizes after playing sound:
UniteFx.log: 4 KB
UniteFxControl.log: 5 KB
Changing log level back to ERROR...OK

Check finished.

Fetching extended recording device information...OK - 1 devices
Device 1: (Realtek High Definition Audio)
Default device: yes
Hardware ID: {1}.HDAUDIO\FUNC_01&VEN_10EC&DEV_0900&SUBSYS_1462B106&REV_1000\4&2E63D0AA&0&0001
Driver Node Strong Name: oem72.inf:ed86ca118627db63:IntcAzAudModel:6.0.1.8549:hdaudio\func_01&ven_10ec&dev_0900&subsys_1462b106
Default audio format: Type=PCM, Channels = 2, Samplerate = 48000, Bits per sample = 16
Current fx configuration:
LFX:
Guid: {27384E53-9860-0AC1-9519-C60EBCAA2C71}
Friendly name: UniteFx
Copyright: Copyright (C) 2016-2019 Leppsoft
Version: 1.6
Flags: 14
Max instances: 4294967295
Min in/out: 1/1
Max in/out: 1/1
Interfaces: 1
Interface 1: {FD7F2B29-24D0-4B5C-B177-592C39F9CA10}
GFX:
Guid: {AB3B404A-B18F-4b4f-B91F-77F2DE95EB18}
Friendly name: CRtkRecEFX
Copyright: Copyright (c) Realtek Semiconductor Corp.
Version: 1.1
Flags: 5
Max instances: 4294967295
Min in/out: 1/1
Max in/out: 1/1
Interfaces: 1
Interface 1: {9BA7D79E-A746-4FAF-8535-BFED653994FB}
Original fx configuration:
MFX:
Guid: {A69C91DC-11C4-414f-A919-4DA8EA3F3CA6}
Friendly name: CRtkRecMFX
Copyright: Copyright (c) Realtek Semiconductor Corp.
Version: 1.1
Flags: 5
Max instances: 4294967295
Min in/out: 1/1
Max in/out: 1/1
Interfaces: 1
Interface 1: {9BA7D79E-A746-4FAF-8535-BFED653994FB}
MFX support:
0: {C18E2F7E-933D-4965-B7D1-1EEF228D2AF3}
1: {FC1CFC9B-B9D6-4CFA-B5E0-4BB2166878B2}
EFX:
Guid: {AB3B404A-B18F-4b4f-B91F-77F2DE95EB18}
Friendly name: CRtkRecEFX
Copyright: Copyright (c) Realtek Semiconductor Corp.
Version: 1.1
Flags: 5
Max instances: 4294967295
Min in/out: 1/1
Max in/out: 1/1
Interfaces: 1
Interface 1: {9BA7D79E-A746-4FAF-8535-BFED653994FB}
EFX support:
0: {C18E2F7E-933D-4965-B7D1-1EEF228D2AF3}
1: {FC1CFC9B-B9D6-4CFA-B5E0-4BB2166878B2}
Cascaded APO: {A69C91DC-11C4-414f-A919-4DA8EA3F3CA6}
Fetching extended playback device information...OK - 1 devices
Device 1: Realtek HD Audio 2nd output (Realtek High Definition Audio)
Default device: yes
GUID: {05508e2f-ce1e-4a0a-a985-73032c47c3b3}
Hardware ID: {1}.HDAUDIO\FUNC_01&VEN_10EC&DEV_0900&SUBSYS_1462B106&REV_1000\4&2E63D0AA&0&0001
Driver Node Strong Name: oem72.inf:ed86ca118627db63:IntcAzAudModel:6.0.1.8549:hdaudio\func_01&ven_10ec&dev_0900&subsys_1462b106
Default audio format: Type=PCM, Channels = 2, Samplerate = 48000, Bits per sample = 32


Content of UniteFx.log:
[# ERROR | 2019-11-21 | 20:44:00.621 | PID=11816 | ThreadId=14532 | UniteFx::ConfigChangeListenerTask:581 | Changed log level to TRACE #]
[# TRACE | 2019-11-21 | 20:44:00.819 | PID=11816 | ThreadId=11868 | UniteFxAggregate::UniteFxAggregate:14 | UniteFxAggregate v1.6.0 #]
[# TRACE | 2019-11-21 | 20:44:00.820 | PID=11816 | ThreadId=11868 | UniteFx::UniteFx:37 | UniteFx v1.6.0 #]
[# TRACE | 2019-11-21 | 20:44:00.821 | PID=11816 | ThreadId=11868 | UniteFx::Initialize:80 | Initialize(56, byteData) #]
[# TRACE | 2019-11-21 | 20:44:00.821 | PID=11816 | ThreadId=11868 | UniteFx::InitializeOriginalApo:135 | Initialize original apo #]
[# TRACE | 2019-11-21 | 20:44:00.826 | PID=11816 | ThreadId=11868 | UniteFx::InitializeOriginalApo:145 | Successfully created and initialized original APO #]
[# TRACE | 2019-11-21 | 20:44:00.849 | PID=11816 | ThreadId=11868 | UniteFx::Initialize:115 | Initialize completed successfully #]
[# TRACE | 2019-11-21 | 20:44:00.859 | PID=11816 | ThreadId=11868 | UniteFx::IsInputFormatSupported:176 | Input format is supported #]
[# TRACE | 2019-11-21 | 20:44:00.860 | PID=11816 | ThreadId=11868 | UniteFx::RegisterApoInstanceInMemMapping:246 | Register APO instance in memory mapping #]
[# DEBUG | 2019-11-21 | 20:44:00.860 | PID=11816 | ThreadId=11868 | UniteFx::RegisterApoInstanceInMemMapping:274 | Registered APO instance with ID=3 #]
[# TRACE | 2019-11-21 | 20:44:00.923 | PID=11816 | ThreadId=18956 | UniteFx::SoundReceiverTask:464 | APO[3]: Sound receiver thread started #]
[# TRACE | 2019-11-21 | 20:44:00.947 | PID=11816 | ThreadId=18972 | UniteFx::ConfigChangeListenerTask:521 | APO[3]: Config change listener thread started #]
[# TRACE | 2019-11-21 | 20:44:00.947 | PID=11816 | ThreadId=11868 | UniteFx::RegisterApoInstanceInMemMapping:283 | Register APO instance completed #]
[# TRACE | 2019-11-21 | 20:44:00.950 | PID=11816 | ThreadId=11868 | UniteFx::LockForProcess:215 | LockForProcess finished successfully #]
[# TRACE | 2019-11-21 | 20:44:01.276 | PID=11816 | ThreadId=11896 | UniteFx::SoundReceiverTask:503 | APO[0]: Received 19200 bytes #]
[# TRACE | 2019-11-21 | 20:44:01.287 | PID=11816 | ThreadId=13548 | UniteFx::SoundReceiverTask:503 | APO[1]: Received 19200 bytes #]
[# TRACE | 2019-11-21 | 20:44:01.323 | PID=11816 | ThreadId=14528 | UniteFx::SoundReceiverTask:503 | APO[2]: Received 19200 bytes #]
[# TRACE | 2019-11-21 | 20:44:01.333 | PID=11816 | ThreadId=18956 | UniteFx::SoundReceiverTask:503 | APO[3]: Received 19200 bytes #]
[# TRACE | 2019-11-21 | 20:44:01.370 | PID=11816 | ThreadId=11868 | UniteFx::UnregisterApoInstanceInMemMapping:289 | Unregister APO instance in memory mapping #]
[# TRACE | 2019-11-21 | 20:44:01.370 | PID=11816 | ThreadId=11868 | UniteFx::UnregisterApoInstanceInMemMapping:302 | APO[3]: Waiting for sound receiver thread to finish #]
[# TRACE | 2019-11-21 | 20:44:01.402 | PID=11816 | ThreadId=18956 | UniteFx::SoundReceiverTask:515 | APO[3]: Sound receiver thread finished #]
[# TRACE | 2019-11-21 | 20:44:01.417 | PID=11816 | ThreadId=11868 | UniteFx::UnregisterApoInstanceInMemMapping:304 | APO[3]: Sound receiver thread finished #]
[# TRACE | 2019-11-21 | 20:44:01.418 | PID=11816 | ThreadId=11868 | UniteFx::UnregisterApoInstanceInMemMapping:316 | APO[3]: Waiting for config change listener to finish #]
[# TRACE | 2019-11-21 | 20:44:01.418 | PID=11816 | ThreadId=18972 | UniteFx::ConfigChangeListenerTask:591 | APO[3]: Config change listener thread finished #]
[# TRACE | 2019-11-21 | 20:44:01.419 | PID=11816 | ThreadId=11868 | UniteFx::UnregisterApoInstanceInMemMapping:324 | Unregister APO instance completed #]
[# TRACE | 2019-11-21 | 20:44:01.420 | PID=11816 | ThreadId=11868 | UniteFx::UnlockForProcess:232 | UnlockForProcess finished successfully #]
[# TRACE | 2019-11-21 | 20:44:01.421 | PID=11816 | ThreadId=11868 | UniteFxAggregate::~UniteFxAggregate:24 | ~UniteFxAggregate #]
[# TRACE | 2019-11-21 | 20:44:01.421 | PID=11816 | ThreadId=11868 | UniteFx::~UniteFx:43 | APO[3]: ~UniteFx Begin #]
[# TRACE | 2019-11-21 | 20:44:01.438 | PID=11816 | ThreadId=11868 | UniteFx::~UniteFx:50 | APO[3] ~UniteFx End #]


Content of UniteFxControl.log:
[# INFO | 2019-11-21 | 20:44:00.680 | PID=14128 | ThreadId=19300 | UniteFxControl::UniteFxControl:17 | UniteFxControl v3.1.8 #]
[# TRACE | 2019-11-21 | 20:44:00.958 | PID=14128 | ThreadId=19300 | UniteFxControl::PlaySoundData:93 | Entering mutual section to register sound upload instance #]
[# TRACE | 2019-11-21 | 20:44:00.963 | PID=14128 | ThreadId=19300 | UniteFxControl::UniteFxControlImpl::PlaySoundInternal:36 | Play sound with 19200 bytes of uncompressed audio #]
[# TRACE | 2019-11-21 | 20:44:01.017 | PID=14128 | ThreadId=18980 | UniteFxControl::UniteFxControlImpl::UploadTask:110 | Up[0]: Started sound upload thread #]
[# TRACE | 2019-11-21 | 20:44:01.022 | PID=14128 | ThreadId=18976 | UniteFxControl::UniteFxControlImpl::UploadTask:110 | Up[1]: Started sound upload thread #]
[# TRACE | 2019-11-21 | 20:44:01.030 | PID=14128 | ThreadId=18984 | UniteFxControl::UniteFxControlImpl::UploadTask:110 | Up[2]: Started sound upload thread #]
[# TRACE | 2019-11-21 | 20:44:01.034 | PID=14128 | ThreadId=18996 | UniteFxControl::UniteFxControlImpl::UploadTask:110 | Up[3]: Started sound upload thread #]
[# TRACE | 2019-11-21 | 20:44:01.041 | PID=14128 | ThreadId=18980 | UniteFxControl::UniteFxControlImpl::UploadTask:115 | Up[0]: Convert 19200 bytes (50ms) of sound data to target format (Channels = 2, Samplerate = 48000, Bits per sample = 32) #]
[# TRACE | 2019-11-21 | 20:44:01.047 | PID=14128 | ThreadId=18976 | UniteFxControl::UniteFxControlImpl::UploadTask:115 | Up[1]: Convert 19200 bytes (50ms) of sound data to target format (Channels = 2, Samplerate = 48000, Bits per sample = 32) #]
[# TRACE | 2019-11-21 | 20:44:01.054 | PID=14128 | ThreadId=18984 | UniteFxControl::UniteFxControlImpl::UploadTask:115 | Up[2]: Convert 19200 bytes (50ms) of sound data to target format (Channels = 2, Samplerate = 48000, Bits per sample = 32) #]
[# TRACE | 2019-11-21 | 20:44:01.064 | PID=14128 | ThreadId=18996 | UniteFxControl::UniteFxControlImpl::UploadTask:115 | Up[3]: Convert 19200 bytes (50ms) of sound data to target format (Channels = 2, Samplerate = 48000, Bits per sample = 32) #]
[# TRACE | 2019-11-21 | 20:44:01.077 | PID=14128 | ThreadId=18980 | UniteFxControl::UniteFxControlImpl::UploadTask:135 | AudioFormatter finished successfully #]
[# TRACE | 2019-11-21 | 20:44:01.085 | PID=14128 | ThreadId=18976 | UniteFxControl::UniteFxControlImpl::UploadTask:135 | AudioFormatter finished successfully #]
[# TRACE | 2019-11-21 | 20:44:01.098 | PID=14128 | ThreadId=18984 | UniteFxControl::UniteFxControlImpl::UploadTask:135 | AudioFormatter finished successfully #]
[# TRACE | 2019-11-21 | 20:44:01.115 | PID=14128 | ThreadId=18996 | UniteFxControl::UniteFxControlImpl::UploadTask:135 | AudioFormatter finished successfully #]
[# TRACE | 2019-11-21 | 20:44:01.121 | PID=14128 | ThreadId=18980 | UniteFxControl::UniteFxControlImpl::UploadTask:191 | Up[0]: Sound data size: 19200, Chunks: 1, max-timeout: 1050ms #]
[# TRACE | 2019-11-21 | 20:44:01.128 | PID=14128 | ThreadId=18976 | UniteFxControl::UniteFxControlImpl::UploadTask:191 | Up[1]: Sound data size: 19200, Chunks: 1, max-timeout: 1050ms #]
[# TRACE | 2019-11-21 | 20:44:01.167 | PID=14128 | ThreadId=18984 | UniteFxControl::UniteFxControlImpl::UploadTask:191 | Up[2]: Sound data size: 19200, Chunks: 1, max-timeout: 1050ms #]
[# TRACE | 2019-11-21 | 20:44:01.173 | PID=14128 | ThreadId=18996 | UniteFxControl::UniteFxControlImpl::UploadTask:191 | Up[3]: Sound data size: 19200, Chunks: 1, max-timeout: 1050ms #]
[# TRACE | 2019-11-21 | 20:44:01.180 | PID=14128 | ThreadId=18980 | UniteFxControl::UniteFxControlImpl::UploadTask:227 | Up[0]: Upload to APO[0]: 19200 bytes #]
[# TRACE | 2019-11-21 | 20:44:01.185 | PID=14128 | ThreadId=18976 | UniteFxControl::UniteFxControlImpl::UploadTask:227 | Up[1]: Upload to APO[1]: 19200 bytes #]
[# TRACE | 2019-11-21 | 20:44:01.192 | PID=14128 | ThreadId=18984 | UniteFxControl::UniteFxControlImpl::UploadTask:227 | Up[2]: Upload to APO[2]: 19200 bytes #]
[# TRACE | 2019-11-21 | 20:44:01.198 | PID=14128 | ThreadId=18996 | UniteFxControl::UniteFxControlImpl::UploadTask:227 | Up[3]: Upload to APO[3]: 19200 bytes #]
[# TRACE | 2019-11-21 | 20:44:01.206 | PID=14128 | ThreadId=18980 | UniteFxControl::UniteFxControlImpl::UploadTask:239 | Up[0]: Upload of chunk[0] to APO[0] complete #]
[# TRACE | 2019-11-21 | 20:44:01.214 | PID=14128 | ThreadId=18976 | UniteFxControl::UniteFxControlImpl::UploadTask:239 | Up[1]: Upload of chunk[0] to APO[1] complete #]
[# TRACE | 2019-11-21 | 20:44:01.220 | PID=14128 | ThreadId=18984 | UniteFxControl::UniteFxControlImpl::UploadTask:239 | Up[2]: Upload of chunk[0] to APO[2] complete #]
[# TRACE | 2019-11-21 | 20:44:01.259 | PID=14128 | ThreadId=18996 | UniteFxControl::UniteFxControlImpl::UploadTask:239 | Up[3]: Upload of chunk[0] to APO[3] complete #]
[# TRACE | 2019-11-21 | 20:44:01.267 | PID=14128 | ThreadId=18980 | UniteFxControl::UniteFxControlImpl::UploadTask:253 | Up[0]: Sound upload thread finished #]
[# TRACE | 2019-11-21 | 20:44:01.281 | PID=14128 | ThreadId=18976 | UniteFxControl::UniteFxControlImpl::UploadTask:253 | Up[1]: Sound upload thread finished #]
[# TRACE | 2019-11-21 | 20:44:01.288 | PID=14128 | ThreadId=18984 | UniteFxControl::UniteFxControlImpl::UploadTask:253 | Up[2]: Sound upload thread finished #]
[# TRACE | 2019-11-21 | 20:44:01.324 | PID=14128 | ThreadId=18996 | UniteFxControl::UniteFxControlImpl::UploadTask:253 | Up[3]: Sound upload thread finished #]
[# TRACE | 2019-11-21 | 20:44:01.333 | PID=14128 | ThreadId=19300 | UniteFxControl::UniteFxControlImpl::PlaySoundInternal:88 | Play sound finished #]


Report checksum: 0f21674153b311e288b39d3331482af6fdbb3d62831885c45540e36f7a36e64c
#2
BioTomik Nov 21, 2019 @ 12:48pm 
The issue might also be that when i install sound pad and restart my pc, it removes the enhancements option from my microphone settings in the properties section. And what i generally do is enable to option of "Disable all sound effects" which might mean that the option is auto enabled now since the enhancements tab is gone
#3
BioTomik Nov 21, 2019 @ 1:03pm 
i just realized that my sound pad now says that it's a trail version even though i have it bought? unless its a visual glitch
#4
Leppsoft  [developer] Nov 22, 2019 @ 3:22am 
Thank you for the report. The installation path is correct and doesn't require a change. We have MSI test hardware with similar drivers and it works fine, so it's probably something different that makes trouble.

You say, that you usually disable all sound effects. This is probably the reason for the problem. When you install Soundpad, then sound effects are enabled automatically as Soundpad won't work when they are disabled and Soundpad will always re-enable them or at least show you a popup when they are disabled.
It looks like after you installed Soundpad the regular microphone effects of your drivers like noise suppression and others, which were previously overriden by the "disable all effects" option, got enabled and that made your microphone sound unfamiliar and bad. After uninstalling Soundpad they remained enabled.

When Soundpad is installed the enhancements tab is hidden. We have an FAQ how to access it: How do I access sound card enhancements like Noise Reduction?[www.leppsoft.com].


There are different ways to solve the problem.
Way 1 (without restarts):
  1. Start Soundpad, go to File -> Preferences -> Devices and uncheck your microphone, then apply.
  2. Open the windows enhancements tab (Win10 1903): Press Win+R -> mmsys.cpl -> Recording tab -> double-click your microphone -> Enahancements and uncheck everything, Apply.
  3. Then select your microphone in Soundpad again, apply and Restart Win-Audio.

If way 1 doesn't work or a step is unclear, try Way 2 (requires restarts):
  1. Uninstall Soundpad and restart.
  2. Open the Realtek HD Audio-Manager and deactivate all effects of your microphone there in. Check if the microphone sounds like you wanted it.
  3. Install Soundpad again.

About trial version: Just enter your serial number again after you install Soundpad.
Last edited by Leppsoft; Nov 22, 2019 @ 3:23am
#5
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Soundpad > General Discussions > Topic Details
Date Posted: Nov 20, 2019 @ 12:08pm
Posts: 5

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