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Some missions have other blocks on the heros you can select, so if they have a red circle or any image on their portrait they are locked for that mission type
Then the other option is your formation is full, so you can't add additional heros to it, you would need to drag the bought hero over the hero you want to dismiss to use them
And finally you might have had a formation saved, hit that formation with a purchased hero out, then swapped to a new formation, on buying the heros levels again they won't return to the field as they've already been purchased
This being said
IF you have open slots, and the hero hasn't been bought before it SHOULD pop out on the field, IF you have open formation spots, the hero hasn't been purchased yet, and your not in some mission that restricts them you should report it as a bug