Portal 2 Sound Issue (after trying everything!)

[Lex Talionis]

My issue: Portal 2 starts up fine, and I will have sound through the initial sequence (the valve head turn, and the source splash screen). Once I get to and through the first Portal 2 loading screen and to the area where I can chose to play, etc... nothing. Silence.

I have uninstalled and reinstalled the game several times, I have removed all community created content, and I have adjusted settings, I have verified the files. Pretty much done everything I know to do. The only thing I haven't done is uninstalled and reinstalled the Steam client itself because I'm unsure how that would help.

I have no other issues or crashes. No sound issues on any other game or program. Just this one.

Computer info if it's helpful:

AMD FX(tm)-4100 Quad-Core Processor 3.60GHz
Windows 7 Home Premium, 64 bit
4.00 GB RAM
Graphics: GeForce GT 630

[ThePlagued]

That's a prime computer you got there, my only idea would be headphones.. or speakers. plenty of valve games dislike when you plug and unplug headphones and speakers from your computer and just renders everything silent.

[Lex Talionis]

I can pinpoint (almost) when the issue started, which is what's getting me. I have played Portal 2 on this machine before, but I went though and selected several community tracks to try - highly rated ones. I started it up and zoop. No sound. I've removed all those, and just got through deleting the local files, deleting the folder itself in the steamapps folder, reinstalling... still nothing.

I don't use headphones, I have a small speaker/subwoofer system that's been plugged in since I got it, and never had trouble before.

I'm going to continue to look for files I might not have deleted but if anyone has any ideas I'd be very grateful. It's one of my favorite games, and my son loves it too!

[greykarel]

Type in the console "snd_updateaudiocash" and click enter. If you don't know what console is read here

[Lex Talionis]

Thank you for the suggestion, though it didn't work (and yes, I did correct the spelling of cache) :). It gave me more info to work with though.

I'm still working on it. Thank you for the suggestions so far!

[Happy Spy :D]

Originally posted by Lex Talionis:

Thank you for the suggestion, though it didn't work (and yes, I did correct the spelling of cache) :). It gave me more info to work with though.

I'm still working on it. Thank you for the suggestions so far!

HAS ANYONE SOLVED THIS UET

[Lex Talionis]

A complete reinstall of the game fixed it for me, if I remember right, that was 5 years ago and I really can't remember what it was that fixed it but it wasn't immediate or I would have come back to explain the fix. I have a different machine now, so it's moot! Are you having the same issue?

[Lex Talionis]

Originally posted by Happy Spy :D:

HAS ANYONE SOLVED THIS UET

Also, not to keep replying (but this was a long time ago...) I remember something about it being settings outside of steam too. I was getting sound during the splash screen but then not. After working out some driver issues and whatnot, it just started working again, and I honestly couldn't tell you what it was that fixed it. I'm sorry!

[@flozi]

it just happened to me to i am pissed dude. i played this game for 2 hours now, then i restart it change a bit the volume mixer and badaboom badabam i cant hear anything and i have 20 frames, before i had a solid 60. re installing doesn't help

[@flozi]

i fixed it but i honestly don't know how this helped me but i went in to control panel, sound. then it asked me some question and i clicked yes without looking and badabing badabam it works now.

[Mr.Moogly]

Originally posted by Lex Talionis:

My issue: Portal 2 starts up fine, and I will have sound through the initial sequence (the valve head turn, and the source splash screen). Once I get to and through the first Portal 2 loading screen and to the area where I can chose to play, etc... nothing. Silence.

I have uninstalled and reinstalled the game several times, I have removed all community created content, and I have adjusted settings, I have verified the files. Pretty much done everything I know to do. The only thing I haven't done is uninstalled and reinstalled the Steam client itself because I'm unsure how that would help.

I have no other issues or crashes. No sound issues on any other game or program. Just this one.

Computer info if it's helpful:

AMD FX(tm)-4100 Quad-Core Processor 3.60GHz
Windows 7 Home Premium, 64 bit
4.00 GB RAM
Graphics: GeForce GT 630

so, I managed to fix the game's audio bug, however it needs to be done every other time you open the game. you open the console, and type "snd_rebuildaudiocache". you then wait a while, then sign out of your computer, DO NOT SHUT DOWN. you will then log back in, and open the game. it SHOULD then be fixed.
now, if you don't know what the "console" that I'm talking about is, you need to go into the "options" tab in the game, "go into the "keyboard" tab, then look for an option I believe to be labeled "developer console". it is automatically set to disabled. enable it, then type the command I listed above, and follow the listed instructions, and that SHOULD be it.
Other than this audio issue, the game is great.

(Edit: so sorry, this didn't work. I tried it again, and I could not replicate the fix i had.)
(another edit: okay, so, pay no attention to anything above this, I found the actual fix. you need to go into options, and under audio, you have to disable the microphone. yep. now, if there is no menu music when you do this, don't get upset, that happens. if you move your cursor over the option panels, they will still make their sounds. from there, you should open up the console, and type "snd_updateaudiocache", then from there go and play!)

[Mr.Moogly]

Originally posted by greykarel:

Type in the console "snd_updateaudiocash" and click enter. If you don't know what console is read here

okay so, while this is correct, and you have the right command, you mispelled it. it is not "snd_updateaudiocaSH", its "snd_updateaudiocaCHE". a simple mistake, nothing to stress about.

[Mr.Moogly]

Originally posted by Happy Spy :D:

Originally posted by Lex Talionis:

Thank you for the suggestion, though it didn't work (and yes, I did correct the spelling of cache) :). It gave me more info to work with though.

I'm still working on it. Thank you for the suggestions so far!

HAS ANYONE SOLVED THIS UET

I believe that I have. refer to my larger post.

[Mr.Moogly]

Oh wait- oh no, I am so sorry, I didn't fully read what the whole issue for this post was, my fix is for the audio quality! I'm so sorry everyone! That was my mistake!

[Lex Talionis]

I've solved this a long time ago, but I can't remember if it was on my machine then, or a different machine. It was frustrating for sure. I'm on a completely different computer now that doesn't have that issue. Good luck!

[Mr. Laugh]

I solved it, simply go into options then audio then set enable voice to disabled.