Blue window crash on startup in safe mode and normal mode

[Solar Sailor]

I would appreciate if anyone could suggest what is needed to fix this. GPU drivers are up to date. Here is crash report:

Winsock Initialized
idCommonLocal::Init() time 20: 0.251s
------ Initializing File System ------
Current search path:
- C:/Users/Sammael/SAVEDG~1/MachineGames/Wolfenstein II The New Colossus/base/
- C:/Program Files (x86)/Steam/steamapps/common/Wolfenstein.II.The.New.Colossus/base/
------ File System initialized.
WARNING: ReadJsonFile: could not read file: packagechunklist.json
Executing build.cfg...
------ Command Line ------
"C:\Program Files (x86)\Steam\steamapps\common\Wolfenstein.II.The.New.Colossus\NewColossus_x64vk.exe"
------ CPU Information ------
1 CPU package, 4 physical cores, 8 logical cores
3392 MHz Intel CPU with MMX & SSE & SSE2 & SSE3 & SSSE3 & SSE41 & SSE42 & AVX & HTT
32768 kB 1st level cache, 262144 kB 2nd level cache, 8388608 kB 3rd level cache
10192 MB System Memory
idCommonLocal::Init() time 30: 0.253s
idLib::SetProduction( PROD_PRODUCTION )
idCommonLocal::Init() time 40: 0.268s
------- Initializing renderSystem --------
PreliminaryRenderSetup
...registered window class
-------------------------
Application Info
-------------------------
App : Wolfenstein II The New Colossus - 1.0.2
Engine : idTech - 6.5.0
-------------------------
Instance Extensions
-------------------------
+ VK_KHR_surface
+ VK_KHR_win32_surface
+ VK_KHR_get_physical_device_properties2
WARNING: No address, error: 126
WARNING: No address, error: 126
WARNING: No address, error: 126
? @ 0x4049c40d( ) + bytes () : ** UNKNOWN **( ** FUNC_PARAM_ERROR ** )
? @ 0xfffffffe( ) + bytes () : ** UNKNOWN **( ** FUNC_PARAM_ERROR ** )
? @ 0x07a0f3b0( ) + bytes () : ** UNKNOWN **( ** FUNC_PARAM_ERROR ** )
FATAL ERROR: vkEnumeratePhysicalDevices failed with error (VK_ERROR_INITIALIZATION_FAILED)
TIMER: idRenderSystemLocal::Init() took 109.4600 ms
Dumped console text to C:\Users\Sammael\SAVEDG~1\MachineGames\Wolfenstein II The New Colossus\base\ErrorLog_10-27-2017__01-03-04pm.txt.

idRenderSystem::Shutdown()
log file 'qconsole.log' opened on Fri Oct 27 13:03:04 2017

CrashHandler: Storing data and writing local report.
WARNING: No address, error: 126
idStackTracer::GetSource: Failed

[Samael]

Dumped console text to C:\Users\Sammael\SAVEDG~1\MachineGames\Wolfenstein II The New Colossus\base\ErrorLog_10-27-2017__01-03-04pm.txt.

Please go and open that file "ErrorLog_10-27-2017__01-03-04pm.txt" and cut and paste the info here.

And please add your PC specs too by going to STEAM -> Click on help up there -> System information -> Cut and paste it here.

[Solar Sailor]

Winsock Initialized
idCommonLocal::Init() time 20: 0.251s
------ Initializing File System ------
Current search path:
- C:/Users/Sammael/SAVEDG~1/MachineGames/Wolfenstein II The New Colossus/base/
- C:/Program Files (x86)/Steam/steamapps/common/Wolfenstein.II.The.New.Colossus/base/
------ File System initialized.
WARNING: ReadJsonFile: could not read file: packagechunklist.json
Executing build.cfg...
------ Command Line ------
"C:\Program Files (x86)\Steam\steamapps\common\Wolfenstein.II.The.New.Colossus\NewColossus_x64vk.exe"
------ CPU Information ------
1 CPU package, 4 physical cores, 8 logical cores
3392 MHz Intel CPU with MMX & SSE & SSE2 & SSE3 & SSSE3 & SSE41 & SSE42 & AVX & HTT
32768 kB 1st level cache, 262144 kB 2nd level cache, 8388608 kB 3rd level cache
10192 MB System Memory
idCommonLocal::Init() time 30: 0.253s
idLib::SetProduction( PROD_PRODUCTION )
idCommonLocal::Init() time 40: 0.268s
------- Initializing renderSystem --------
PreliminaryRenderSetup
...registered window class
-------------------------
Application Info
-------------------------
App : Wolfenstein II The New Colossus - 1.0.2
Engine : idTech - 6.5.0
-------------------------
Instance Extensions
-------------------------
+ VK_KHR_surface
+ VK_KHR_win32_surface
+ VK_KHR_get_physical_device_properties2
WARNING: No address, error: 126
WARNING: No address, error: 126
WARNING: No address, error: 126
? @ 0x4049c40d( ) + bytes () : ** UNKNOWN **( ** FUNC_PARAM_ERROR ** )
? @ 0xfffffffe( ) + bytes () : ** UNKNOWN **( ** FUNC_PARAM_ERROR ** )
? @ 0x07a0f3b0( ) + bytes () : ** UNKNOWN **( ** FUNC_PARAM_ERROR ** )
FATAL ERROR: vkEnumeratePhysicalDevices failed with error (VK_ERROR_INITIALIZATION_FAILED)
TIMER: idRenderSystemLocal::Init() took 109.4600 ms

[Solar Sailor]

Computer Information:
Manufacturer: Hewlett-Packard
Model: h9-1120t
Form Factor: Desktop
No Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz
CPU Family: 0x6
CPU Model: 0x3a
CPU Stepping: 0x9
CPU Type: 0x0
Speed: 3392 Mhz
8 logical processors
4 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Supported

Operating System Version:
Windows 7 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: NVIDIA GeForce GTX 550 Ti
DirectX Driver Name: nvd3dum.dll
Driver Version: 23.21.13.8800
DirectX Driver Version: 23.21.13.8800
Driver Date: 10 12 2017
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: NVIDIA GeForce GTX 550 Ti
VendorID: 0x10de
DeviceID: 0x1244
Revision: 0xa1
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 26.65" x 15.00" (30.55" diag)
67.7cm x 38.1cm (77.6cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 1024 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Speakers / Headphones (IDT High

Memory:
RAM: 10196 Mb

Miscellaneous:
UI Language: English
Media Type: DVD
Total Hard Disk Space Available: 1907499 Mb
Largest Free Hard Disk Block: 441518 Mb
OS Install Date: May 08 2012
Game Controller: None detected
VR Headset: None detected

[Solar Sailor]

As near as I'm aware the only part under-spec is my gpu card, but I think it should still work though it will probalby run the game poorly.

[Samael]

You are totally right. The game should start at least even if your GPU is under the minimum requirement.

Just want to let you know that the minimum gtx 770 is a lot faster than the 550TI.

http://gpu.userbenchmark.com/Compare/Nvidia-GTX-770-vs-Nvidia-GTX-550-Ti/2174vs3161
+286% effective speed.

I can see that you are running an older version of the drivers.
Driver Date: 10 12 2017

Please go and dowload the latest drivers and try again. If this doesnt work you could download the Nvidia hotfix that was released for this game.

EDIT : I just realise that your GTX 550 TI isnt in the list of the supported VULKAN API GPU list. That might be why your game doesn't start. This game is using the Vulkan API and to use that you need a GPU that supports it.

https://developer.nvidia.com/vulkan-driver

[Solar Sailor]

according to geforce experience my drivers are up to date. It says 388.00 released 10/22/17. I'll check again right now. I know my gpu is crap, when i bought this pc it was where i went cheap to lower the price and i've regretted it ever since.

I'm also going to try and reboot and check the hotfix.

[Solar Sailor]

Ah, I just noticed your edit. Thanks for all your help. Maybe I will be able to get a new PC on Black Friday but until then I guess playing this over the weekend is out.

On the hotfix page it mentioned something about an update for Kepler drivers to come out later maybe that will fix it.

[AlucardIII]

Does Vulcan support your card?

[Solar Sailor]

According to the page linked, no. It shows 600 and up.

[AlucardIII]

Then problem "solved" :D

[Solar Sailor]

Lol, yeah I was pretty crushed.