game closing

[Joshua]

Anytime i hit new game and it starts the loading screen with the tips after a bit of loading the screen goes black and a unity window pops up then the game will close:/ ive marked all the needed folders as exceptions but that hasnt helped at all so idk what to do next

[erasmus]

Hi there, can you give your PC's specs (CPU, GPU, Operating System, and memory/RAM amount)?

Have you tried changing the graphics settings? Uninstalling and reinstalling? Those are the easiest initial steps to take.

Are you seeing any red text/errors on the main menu?

[Joshua]

hey ive tried changing graphic settings around and reinstalling but none of that helped and everything in the main menu is fine as for what my specs are
windows 10
Intel Core i7 860 @ 2.80GHz
8gigs of ram
AMD Radeon HD 5700 series

[erasmus]

Alright, try this set of steps from our big troubleshooting guide first:

Your GPU has been deemed a legacy product by the manufacturer so it hasn't received software/driver updates in some time. Check out this article from AMD on the subject, fully uninstall your current graphics drivers, and install the newest supported driver (it will still be several years old) that they advise you to use:

https://www.amd.com/en/support/kb/faq/gpu-630

If that does not work:

Try forcing the game to run in DirectX 9, or with using legacy Direct X feature sets:

• Right Click on House Party in your Library
  
• Choose "Properties"
  
• Click "Set Launch Options"
  
• Paste into text box "-force-d3d9" without the quotes
  
• Click "OK"
  
• Click "Close"
  
• Play the game

If that does not work, try these additional command line feature set/launch options (can be helpful for legacy AMD cards or if using Steam's Proton feature). Test one of these at a time within the Launch Options window:

-force-feature-level-9-3
-force-feature-level-10-0
-force-feature-level-10-1

[Joshua]

hey again thank you very much for your help:) it's working now that i put in -force-feature-level-10-0

[erasmus]

Awesome :) no problem!

[Joshua]

hi again im having some new problems with the character models this time i uploaded some screenshots on my profile so you can see them there any idea how to fix this?

[erasmus]

Originally posted by Blanka-chan:

hi again im having some new problems with the character models this time i uploaded some screenshots on my profile so you can see them there any idea how to fix this?

Hi there, not really sure if you can due to the age and specs of your card. I can look at some logs though. Go to this folder on your computer and grab me the most recent output_log.txt:

C:\Users\YOU\AppData\LocalLow\Eek\House Party

Then, go to your Start Bar/Start Menu, and start typing "dxdiag.exe". You should see a dxdiag/DirectX diagnostic application appear. Open it, then when it loads you will see a Save All Information button in the bottom right of the window. Click that, save the file, and be ready to provide that for me as well.

You can paste the contents here, on pastebin.com or equivalent, or email them to me at [e-mail].

[Joshua]

the first link is the output and the second is the dxdiag
https://pastebin.com/HXP6vyNx
https://pastebin.com/7KZFsJg3

[erasmus]

Thanks will take a look tonight.

[erasmus]

Is this a full output log copied after you entered the game and walked around and tried playing for a bit? I do not see any info about stories loading, which would appear if you made it into the game world.

[Joshua]

yeah that one was from after i ran it but here's another one i had to use something other than pastebin cause it wouldnt let me put anything more than 512kb

http://pasted.co/d426ee0e
password is 123456

[erasmus]

Alright that clears it up. I noticed you did update to the latest supported drivers for your card, based on what AMD's legacy support page says. That's good, but did you try the Beta drivers from the link I gave? The issue is that the shaders we use on characters are not supported by your card because they require support for a specific DirectX feature level. You most certainly will not get that support using DX10, and based on your DXDIAG info, the card itself may not support it.

Can you try these command line options instead of the DirectX 10 one?

-force-d3d11
-force-d3d11-singlethreaded
-force-feature-level-11-0

What is likely happening is that there's an error being encountered on the backend when attempting to render the characters, and that's cascading into what you see on your screen. Sometimes the entirety of errors encountered is not populated into the logs, and we have no control over what the Unity Crash or internal logging system does. It doesn't help that your card is under-spec'd in terms of VRAM/resources, but I am not seeing any memory or resource allocation errors pop up. That might just be because the characters are not rendering properly, greatly cutting down on the resources they use.

Please check our system requirements again. There may be nothing we can do to fix this. If you are within the refund time window I would strongly urge you to consider a refund as we may never be able to offer both DX10-only and DX11 support.

[Joshua]

yeah none of that worked thanks for your help anyways and ill try again after i get some new parts

[erasmus]

Ok :( no problem! Good luck in your hardware search.