game wont load....

[Pretty_Pretzel69]

The game starts up to the main menu just fine but when i start new game it just stays on the loading screen forver.......... any solution?

[erasmus]

Hi, can you confirm:

1) What version of the game are you running?

2) What version of Windows, and is it 32 or 64-bit?

3) Are you loading the original story or a custom story?

We've seen a few players have this issue if (this is all very generic, mind you):

A) their antivirus or security software isn't letting the game access a file it needs.

B) Your Windows account for some reason can access core game files but not all story related files.

C) 32 bit systems not playing nice with the game or other system applications.

D) Hardware issues or file corruption.

[Pretty_Pretzel69]

Sorry for the late reply, havent been on pc since i posted this.

1)I looked in the Betas menu and chose the one that says "betas - beta branch"

2)64-bit

3)Original Story

[erasmus]

No problem. Alright, and what version of Windows? 8, 10, etc.?

One thing you could try right away is making sure you've got exceptions added for HouseParty.exe in your anti-virus/security software, and also for the Documents\Eek folder and all its subfolders and files.

[Pretty_Pretzel69]

Windows 10

[erasmus]

Originally posted by IPlayGames4Fun:

Windows 10

Alright, another question: have you ever seen a red text/error message at the top of the Title Screen, right above "Start New Game"?


Steps you can try:

1) Make sure you've got exceptions added for HouseParty.exe in your anti-virus/security software, and also for the Documents\Eek folder and all its subfolders and files.

2) Ensure that your graphics/GPU drivers are updated.

3) Go into the folder shown below and COPY (do not move or cut) both the HouseParty_Data folder and the HouseParty.exe file to your desktop, and run HouseParty.exe as an Administrator by right-clicking on the copied file on your desktop and selecting Run as Administrator.

C:\Program Files (x86)\Steam\steamapps\common\House Party

3a) ensure your anti-virus/security software is allowing the new/copied process to run from your desktop.

[Pretty_Pretzel69]

The text saying that there was a problem downloading the files from the server? If you're talking about that text, then sometimes it appears and other times it doesn't

[erasmus]

Ok, yeah that's kind of important since it means the story files aren't being downloaded. Go through the steps I provided above, and also ensure that you're allowing House Party to hit our servers. This would be done in Windows firewall or if you're running something like Comodo or Norton Internet Security, the interface for that application.