Constant Crashes - Any Solution

[MikuruX]

First off, I want to say this game is really killing my PC resources.....even more than Black Desert Online does on near max settings. Anyway, has anyone ran into this that I'm having cause it's happening too frequently.

Basically, after the tutorial fight at the start of the game and when you teleport back to the city and finally get control of my character and go into the next area in town with Asuna, the goes to loading the next area and then crashes. The game literally stops everything and freezes....no sound no nothing. After about 2 minutes, the game sound comes back on but the game remains frozen and I'm forced to shut the game off and restart. When I try to continue the game after the title screen, it freezes again. Thus, I'm not allowed to continue on and have to start the game from the very beginning all over again.

Anyone ran into this and if so, anyone have any solutions!?

[@GranRiki]

Had you tried to lower screen resolution or lower graphic effect?

[CrazyLamer]

Do you play in windowed or fullscreen ? and do you alt-tab frequently ?
Because this game does NOT support alt-tabbing out and in more than a couple times or it crashes for me after doing it twice.
Haven't played that long in windowed mode but the performance is crap in windowed mode for me since i have a 4K screen, might work better for others. But fullscreen and no alt-tabbing is the way to go, never crashed so far for me by playing like that.

[MikuruX]

Well....there's partially the issue. I'm on a dual monitor setup so that may be the cause but I'm not willing to disconnect one of my monitors just for the sake of this game. <_<

[Toxvil]

Originally posted by MikuruX:

First off, I want to say this game is really killing my PC resources.....even more than Black Desert Online does on near max settings. Anyway, has anyone ran into this that I'm having cause it's happening too frequently.

Basically, after the tutorial fight at the start of the game and when you teleport back to the city and finally get control of my character and go into the next area in town with Asuna, the goes to loading the next area and then crashes. The game literally stops everything and freezes....no sound no nothing. After about 2 minutes, the game sound comes back on but the game remains frozen and I'm forced to shut the game off and restart. When I try to continue the game after the title screen, it freezes again. Thus, I'm not allowed to continue on and have to start the game from the very beginning all over again.

Anyone ran into this and if so, anyone have any solutions!?

Your AV might be causing the problem. Had the same issue. whitelisting the .exe file fixed it for me.

[MikuruX]

Originally posted by Toxvil:

Originally posted by MikuruX:

First off, I want to say this game is really killing my PC resources.....even more than Black Desert Online does on near max settings. Anyway, has anyone ran into this that I'm having cause it's happening too frequently.

Basically, after the tutorial fight at the start of the game and when you teleport back to the city and finally get control of my character and go into the next area in town with Asuna, the goes to loading the next area and then crashes. The game literally stops everything and freezes....no sound no nothing. After about 2 minutes, the game sound comes back on but the game remains frozen and I'm forced to shut the game off and restart. When I try to continue the game after the title screen, it freezes again. Thus, I'm not allowed to continue on and have to start the game from the very beginning all over again.

Anyone ran into this and if so, anyone have any solutions!?

Your AV might be causing the problem. Had the same issue. whitelisting the .exe file fixed it for me.

Nope, that wasn't it but thanks for suggesting. I guess I'll disconnect one of my monitors when I get back from work and see what happens. I swear.....this game is a frickin memory hog.

[CrazyLamer]

Originally posted by MikuruX:

Originally posted by Toxvil:

Your AV might be causing the problem. Had the same issue. whitelisting the .exe file fixed it for me.

Nope, that wasn't it but thanks for suggesting. I guess I'll disconnect one of my monitors when I get back from work and see what happens. I swear.....this game is a frickin memory hog.

Make sure to make a reply here if disconnecting one monitor worked, sadly i cannot try this myself since i have my only hdmi port plugged into my surround receiver and the DP into my screen, but if it's the case of dual monitor problem i might do an exception to see if i can make it work with dual monitors.

[MikuruX]

Originally posted by CrazyLamer:

Originally posted by MikuruX:

Nope, that wasn't it but thanks for suggesting. I guess I'll disconnect one of my monitors when I get back from work and see what happens. I swear.....this game is a frickin memory hog.

Make sure to make a reply here if disconnecting one monitor worked, sadly i cannot try this myself since i have my only hdmi port plugged into my surround receiver and the DP into my screen, but if it's the case of dual monitor problem i might do an exception to see if i can make it work with dual monitors.

Yeah, just tested this out and nope, no results so it has nothing to do with being on dual monitors. Bandai Namco is just going to have to patch this game before it came be playable to those who have the tutorial crash issue. <_<

[CrazyLamer]

Originally posted by MikuruX:

Originally posted by CrazyLamer:

Make sure to make a reply here if disconnecting one monitor worked, sadly i cannot try this myself since i have my only hdmi port plugged into my surround receiver and the DP into my screen, but if it's the case of dual monitor problem i might do an exception to see if i can make it work with dual monitors.

Yeah, just tested this out and nope, no results so it has nothing to do with being on dual monitors. Bandai Namco is just going to have to patch this game before it came be playable to those who have the tutorial crash issue. <_<

Then i guess it's hardware or perhaps software related as usual as some games does not tend to run as well on all hardware, as i've experienced that myself with other games.
As far as software goes, different antivirus makes a difference aswell as NOT installing any games on C: which is one of the most stupid solutions really.
C: tends to be "locked" even if you are the administrator, simply installing it on another drive like D: or any other letter than C: usually fixes many issues.

[kirbymania]

was a fix ever found. im having this issue 3 years after yall

[wah]

I had the same problem and I finally got it working when I uninstalled AVG antivirus and then added the game to the exceptions for the windows antivirus. Maybe try that and see.

[Trash Bandicoot]

My game was freezing on loading screen a couple of minutes ago. I tried a lot of things and it didn't work until i stopped Avast. I saw a couple of similar posts with different antivirus. It seems like the game doesn't like them. Try to desactivate it or make a rule if you have a similar problem.

[Buddha]

i uninstalled avast and it seems to work. i was having this exact problem.

[MikuruX]

I haven't touched this game in a while but since the last time I posted, I've drastically upgraded my PC completely. Because of this, I'm not really having any more of the issue I've stated years back that made me create this post.

I'm sorry but I don't think I'll be able to find a solution for anyone who is still having this issue right now.