City Map not displaying

[bpeter3196]

The city map does not pop up or open in anyway when you click on the city map. As such I can't choose offices of any kind nor hire workers with no location to work.

[jhovgaard]

Hi there,

There can be multiple reasons for that:

1. Your data files are corrupt.
Verify file integrity by following this guide for Startup Company: https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335

2. Your computer is below minimum requirements. Ensure you satisfy the following:
Processor: 2 GHz Dual Core
Memory: 2 GB RAM
Graphics: Nvidia GeForce GTX 570 or similar
Storage: 1 GB available space

Best,
Jonas

[bpeter3196]

Unfortunately neither of those issues seem to be the case.

[jhovgaard]

Originally posted by bpeter3196:

Unfortunately neither of those issues seem to be the case.

Alrighty. Can you provide me with the following details?
* Operating System
* CPU
* Graphics card
* A screenshot of the bug.

I'll then see if I can reproduce it.

Best,
Jonas

[bpeter3196]

Ok I'm not sure how to show nothing popping open when I click on overlays or on the city map icons as when I click nothing happens. No matter if screen is full screen or windowed. No matter if I play as a beginner with the easy option & venture investment tutorial or if I play without tutorial on hard with only loans available. Also doesn't matter if the game time is paused or is active & running with time counting. If I click city map or overlays nothing happens in either case. here is I think the rest of the information you asked about. Let me know if I can get you anything else.

OS Windows 10
CPU AMD A6-7310 APU with AMD Radeon R4 Graphics, 2000 Mhz, 4 Core(s), 4 Logical Processor(s)
Gcard - R4 graphics

[jhovgaard]

Originally posted by bpeter3196:

Ok I'm not sure how to show nothing popping open when I click on overlays or on the city map icons as when I click nothing happens. No matter if screen is full screen or windowed. No matter if I play as a beginner with the easy option & venture investment tutorial or if I play without tutorial on hard with only loans available. Also doesn't matter if the game time is paused or is active & running with time counting. If I click city map or overlays nothing happens in either case. here is I think the rest of the information you asked about. Let me know if I can get you anything else.

OS Windows 10
CPU AMD A6-7310 APU with AMD Radeon R4 Graphics, 2000 Mhz, 4 Core(s), 4 Logical Processor(s)
Gcard - R4 graphics

Hi again,

I'm afraid we found the reason. Your graphics card is simply too slow to run Startup Company. I wasn't able to find specific stats for the R4, but I found for the Radeon R5 here: https://gpu.userbenchmark.com/Compare/Nvidia-GTX-570-vs-AMD-Radeon-R5/3156vsm12264
As you can see, it's 904% below the current minimum requirements.

While I constantly try to improve the performance of Startup Company with every update, I don't think I will ever be able to support your current system.

I recommend you request a refund via Steam Support. You can refer to this thread.

I'm sorry I couldn't give you a more exciting reply.

All the best,
Jonas

[bpeter3196]

ok no problem it is what it is...thanks for looking into it. Sad that one little issue makes the game limited but no one's fault.