Passengers randomly getting stuck during boarding process

[Dr.Acula]

From time to time it seems that passengers are getting stuck randomly when they are supposed to board the planes. This is a bit annoying as it causes problems with the schedule and therefore reputation.

When I save and re-load the passengers seemingly get unstuck. Sometimes it is also difficult to tell whether a passenger is stuck as some take their sweet time to board the planes.

It seems to happen preferably in Cafes. I've builed loudspeakers as well as info screens in various places to help passengers remember their departure time/gate. That speeds up the boarding process in general.

However there is still that 1-2 passengers for larger planes that just will not move until I use save/reload.

[trunxson]

I used to find that if i placed gate desks and cash registers against the walls I would get this problem quite frequently. Now I leave a one unit space behind each desk and at the corners. This has reduced my problem to about 1 stuck in 20 sim days.

[rossgarner93]

i am getting this problem too, i have to reload the game twice a day.... im using the start sirport lay out. any ideas would be helpfull

[ThomseN_tAPs ツ]

I have Passengers get stuck directly infront of OTHER flights gates instead of boarding their actual flight.
But they are not just standing there, they are walking around as if they lost orientation. No need to mention that this causes many flights to be delayed and/or depart without passengers.

[Xbeekeeper]

I have the same problem, saving and re-loading works for me.

[Antenor]

It also happens sometimes with flght crew.
I'm sending my save via email to LV Devs.

[Ramsis]

Originally posted by rgb90:

It also happens sometimes with flght crew.
I'm sending my save via email to LV Devs.

Thank you! :)

[UltraAyla]

Originally posted by rgb90:

It also happens sometimes with flght crew.
I'm sending my save via email to LV Devs.

I'm seeing flight crews getting stuck (or just not going to the gate, even after flight is late), but only on newest Edge release - didn't see this problem a few days ago. I can send my save into LVDevs too, but thought I'd chime in here that there seems to be a new issue with flight crews especially. I don't have PA systems, but have flight info screens everywhere, so I think this is a bug rather than a mysterious feature.

[UltraAyla]

Hmmm, actually, if there's a developer following this thread - what email address should saves be sent to - I can't find one on the site or in a quick search of the forum.

[LVGameDev]

[e-mail]

In the body of the email please include a brief description of the issue, or just a link back to the relevant thread here on the forum works too -- just something so we know which save belongs to which reported issue. :)

Thank you very much, really appreciate it!

[Dr.Acula]

It is quite tricky to reliably reproduce this issue. What I've found it is that whenever a passenger gets stucks using pause => unpause actually makes the passenger move again. However it looks like the system is pushing the passenger to weird places.

It looks like the person is floating through various elements.

For a while I thought it might be caused by higher game speed. I tried to play with standard speed for several days ingame time and at first I actually had 2 days without anyone getting stuck. But then againt people randomly started getting stuck.

I can't even find any specific place where these passengers stop walking. I've seen them in various positions.

[LVGameDev]

Are you running on Edge or Default? If the former, the upcoming update tonight is aimed almost exclusively at this specific issue; if the latter then we'd need to take a look at the save but most likely it will have been solved in the latest Edge build(s), especially after tonight's (I hope!). :)

[Dr.Acula]

It's on the default branch. I've taken break from the game and will take another look at it once these changes find their way into the default version.

Btw. this issue is not limited to a single airport. I've encountered it every time I started a new airport. Usually it starts to happen when the airport gets bigger (medium stands and above). Early on I'm not seeing it happening.