False Positive Ban for Cheating. Razer Synapse Keyboard software?

[Roshambo]

I got a false positive ban for cheating within 24 hours after re-installing Hunt after a year of not playing.

Can anyone speak to mouse or keyboard software being a problem for EAC?

I recently bought a new $250 Razer keyboard and installed the Razer Synapse Beta software. iCue is also running for a Corsair mouse I purchased 6 months ago, otherwise, nothing has changed since I last played Hunt a year or so ago.

I assumed any factory software from a big manufacturer wouldn't be an issue, especially since the keyboard seems to have enhancements for Hunt Showdown (LEDs turn blue in dark sight).

I've played for almost 1200 hours since around 2018 and am 4 MMR. I can't prove to anyone here I wasn't cheating, other than to tell you I wasn't, or if it was a legit tag it was through factory Razer keyboard software I had no clue was outlawed.

I appealed at EAC and Crytek. Saw another post today of someone also saying they were banned. Also on west coast, so there were lots of server issues prior to the crash and being told I was banned.

[JF]

vac ban....bye bye!

[Skuggan]

Im running Razer software, iCUE, Voicemeeter, Waves, UA and Home Assistant Agent. A lot of ♥♥♥♥ actually. I've had issues with EAC pops up when I close Hunt with an violation error message, think it was related to mounted iSCSI luns. Quite worrying actually. However, I have not been banned.

Are you using Reshade? Or maybe have some cheats for other games installed? I have read that it can get people banned even if it's not related to the specific game.



"I assumed any factory software from a big manufacturer wouldn't be an issue, especially since the keyboard seems to have enhancements for Hunt Showdown (LEDs turn blue in dark sight)."

^

This could actually be the issue. Just guessing though. I don't use any fancy integrations. (RGB or whatever)

[Roshambo]

Never knowingly installed anything to modify Hunt or intentionally modified any multiplayer game. At one point I had mods for Skyrim and Far Cry 5 single player, so unless those installed reshade or mods nothing should have been installed. None of those single player mods for different games have been active for a year plus.

Yes, iCue, Razer Synapse and Chroma were installed.

It's absurd if an RGB integration is what did it. I didn't program the keyboard to turn colors based on Hunt, it was default behavior whatever it was. I did have a profile on the keyboard in Synapse so it changed colors when you typed, and the custom keys on the keyboard don't work unless Synapse was running.

[Skuggan]

It's not absurd. Think about it, how does the program actually know that you are going into darksight? By using the same kind of methods that cheats do.

I understand that not everyone is super tech savy. But I'd say it's online gaming common sense to not use 3rd party programs that hooks onto processes to get information from games.

Anyways, Crytek/Easy Anti Cheat should be able to see if it really was false positive or not.

Write them an appeal ticket.

Good luck.

[Gravity]

lol

[geordiebroon58]

if it was EAC then the appeal will be looked into and revoked in no time. they will be able to identify what software had triggerd said ban and well if its razer stuff then they will easily appeal it

itl just take some time because going through that sorta thing is a slow process.

also because i can +rep for having a 19yr old account lol

[Roshambo]

Well EAC has already declined to vacate. Honestly, they replied so quickly I'm surprised they had a chance to review it in-depth (if they did)

So, either they can't recognize what caused the issue is non-malignant or it's a piece of software they don't understand or recognize (such as the Dante audio app I use) or it's another process I can't see in the system tray running. Again, waiting to see if Crytek will intervene. Given the non-disclosure of evidence, they can say anything they want and I have to accept it, so I'm resigned to the loss. I had a decent amount of DLC also.

As for the comments about it being non-absurd if I was banned for running iCue or Razer Synapse. No, it would be absurd, if proven true.

These are products made by major companies and there's no mechanism to inform people not to use them because EAC doesn't disclose what you get banned for. I shouldn't be able to buy a keyboard or mouse at Best Buy from a trusted maker and find myself banned from a game. Veritably, you buy from trusted companies because you assume they would avoid such issues.

[Poots]

Not only are you hacking, you paid so little to hack you got banned lmao, dumb ♥♥♥♥♥

[Roshambo]

If you think I'd go through all this trouble to try and understand what happened if I was intentionally cheating and already knew the issue and simply wanted to get sympathy, you're misguided.

I have another phone number, if I knew the issue and it was my fault I'd simply rebuy the game on a fresh Steam account. But that doesn't lead to any understanding of what happened, and doesn't help me avoid whatever caused the problem in the future.

Without knowing, I'm literally formatting my computer, I don't know if other programs I've bought are actually going to set it off again, maybe even buying new hardware. It's a nightmare. Re-buying Hunt would be the least of my problems.

[SE[7]EN]

can you show us your k/d in hunt showdown or you cant even get into the game?

[Roshambo]

Can't get into game but I recall it was 1.22. My soul survivor was a lot better, I think 1.6. Was always better at that mode

[Soft & Wet]

Were you playing as Vickers or Roshambo when
you were banned?

False positives can occur but they are really rare these days. It’s almost 100% that you did not get banned for peripherals. Hell, i’m surprised you got banned at all, LOL. Regardless EAC reviews the cases individually, if they detected something they know what it is, and if there was a false positive they will overturn.

You said you had around 1200 hours—any chance you abused reshade in the past and came back to play oblivious to the new official rules? I’ll have a laugh just in case that’s what happened.

Also you just dumped lots of money on peripherals yet you are 40 and not trying to game? Huh?

[Roshambo]

I have no idea what reshade is, I'll google it though. If it could have been part of the Skyrim/Farcry 5 mods and somehow it cross-pollinated that would explain it.

I'm particular about keyboards and I write a lot (if anyone missed that...). I can type faster on the Razer keyboards than anything I've tried due to the placement of the keys. Can't use the Corsairs, which I make tons of errors on. I actually liked the new Razer enough that I got curious how well it would play with Hunt and that was the original trigger to re-install and go gaming again. If that matters. Can see from my profile it was 5.6 hours before the ban hit.

[Echorion]

If you think you know what it could be, suggest all the things you believe to EAC.

They will check to see if those things trip their anti cheat and if they feel it's fine will reverse the ban. Crytek won't do anything though for an EAC ban.

[Echorion]

Автор сообщения: Roshambo

I have no idea what reshade is, I'll google it though. If it could have been part of the Skyrim/Farcry 5 mods and somehow it cross-pollinated that would explain it.

I'm particular about keyboards and I write a lot (if anyone missed that...). I can type faster on the Razer keyboards than anything I've tried due to the placement of the keys. Can't use the Corsairs, which I make tons of errors on. I actually liked the new Razer enough that I got curious how well it would play with Hunt and that was the original trigger to re-install and go gaming again. If that matters. Can see from my profile it was 5.6 hours before the ban hit.

No, reshade has to be installed into a specific game's direct launch folder. You couldn't accidentally do it; and even if you did install it, the anti cheat just force-quits the game at launch and tells you to remove it.

So that is not it nor is it a concern.