How to contact with support?

[Aşırı Yakışıklı]

Hello. It says website is not online when tried to reach support. Can anyone help ?

[Greefer]

I can't enter the game so maybe servers are down. It tells me to reconnect when checking backend connection

[Aşırı Yakışıklı]

maybe but i tried yesterday aswell

[Led Z Dino]

Yeah I get backend authentification error as well, I was just rerouting my house with wires n ♥♥♥♥ for my network, thought i killed router or modem but internet works fine, other games work fine, its just steam crapped out and i restart the PC now Hunt cant authentify me to enter main menu and play, so its not just me hmm, thank god :D

[The Reality Paradox]

Автор сообщения: Aşırı Yakışıklı

Hello. It says website is not online when tried to reach support. Can anyone help ?

The website works fine for me, maybe there's a temporary problem with your internet provider's DNS servers. Maybe try swapping them for others.

[Ryan]

Same issue on my end Hans must have tripped and unplugged the servers

[Mokus]

For others it's working fine. I wonder if it's because the thunderstorm that is sweeping through Germany.

[Hersaint]

same here

[Led Z Dino]

Yeah, just checked their server problem status on google, turns out more than 130 people have reported having problems with the game at 19:00 CET

[Aşırı Yakışıklı]

Автор сообщения: † E≠A †

Автор сообщения: Aşırı Yakışıklı

Hello. It says website is not online when tried to reach support. Can anyone help ?

The website works fine for me, maybe there's a temporary problem with your internet provider's DNS servers. Maybe try swapping them for others.

https://www.huntshowdown.com/news/hunt-roadmap-and-online-support
there is official support page i was trying to reach it. DNS changing didnt help. website works tho

[Duncan Idaho Est 1965]

Автор сообщения: Led Z Dino

Yeah, just checked their server problem status on google, turns out more than 130 people have reported having problems with the game at 19:00 CET

https://downdetector.com/status/hunt-showdown/

Have fun watching everything die in Real Time.

[Aşırı Yakışıklı]

Sad to see they have zero improvement on servers for years

[EHOTLOVEA]

contacting crytek support is totaly waste of time, i once tried because of a problem and they wrote back 12!! days later with a standard answer....save your time.

[Aşırı Yakışıklı]

Автор сообщения: InstantKarmaDrama

contacting crytek support is totaly waste of time, i once tried because of a problem and they wrote back 12!! days later with a standard answer....save your time.

thanks. i wish to see a positive comment about them but it seems they have bad reputation

[Duncan.Idaho]

Автор сообщения: Risdiz

Автор сообщения: InstantKarmaDrama

contacting crytek support is totaly waste of time, i once tried because of a problem and they wrote back 12!! days later with a standard answer....save your time.

last 2 times i wrote them i got an answer the next tuesday which was 3 days later. and only once i got an answer like a week later and that was even mentioned when opening the support ticket.

Support has responded to me within a day or two. But honestly I have come to expect a wait when I talk to tech support. It the same across the industry.

[Duncan Idaho Est 1965]

Автор сообщения: Aşırı Yakışıklı

Автор сообщения: InstantKarmaDrama

contacting crytek support is totaly waste of time, i once tried because of a problem and they wrote back 12!! days later with a standard answer....save your time.

thanks. i wish to see a positive comment about them but it seems they have bad reputation

They are probably extremely busy, with the amount of poems the game has.
It's likely the support team is very small and tier 1 is what you reach first as normal. If it's not on their script they won't have the answer and have to escalafe to the next tier and so on.