Loot gone after completing dungeon?

[Sandakin]

I lost all my loot in my inventory after heading back to town, but still retained my level XP. Is this a bug or am I missing something?

[Kivoro]

Happened to me as well today as well. Also lost quest line progress. It was for 2nd dungeon with illithid as a last boss. I was client.

[Trup]

Hi there,

There is a backup feature in the game that continually saves your progress and allows you to restore your lost progress. It is accessible on the Hero selection screen or in town. From time to time, bad connections or other issues can cause this to happen upon leaving a dungeon, but you should be able to restore everything back using the Backup.

[Kivoro]

Originally posted by Trup:

Hi there,

There is a backup feature in the game that continually saves your progress and allows you to restore your lost progress. It is accessible on the Hero selection screen or in town. From time to time, bad connections or other issues can cause this to happen upon leaving a dungeon, but you should be able to restore everything back using the Backup.

Yeah. I tried it. But it was only 1 backup and it was also with character after leaving dungeon.
Thank you for answer anyway.

[Vosiler]

same thing happened to me back up is of me leaving the dungeon without any of the loot, after some searching seems the bug had been around over a year :/ very frustrating losing 2 hours of worth of loot i also only had 1 backup listed seems like an massive game breaking oversight.

[Sandakin]

Originally posted by Trup:

Hi there,

There is a backup feature in the game that continually saves your progress and allows you to restore your lost progress. It is accessible on the Hero selection screen or in town. From time to time, bad connections or other issues can cause this to happen upon leaving a dungeon, but you should be able to restore everything back using the Backup.

I don't really see how this is useful as it just backs up the character with lost loot after leaving the dungeon?

[Soundpulse]

Originally posted by Trup:

Hi there,

There is a backup feature in the game that continually saves your progress and allows you to restore your lost progress. It is accessible on the Hero selection screen or in town. From time to time, bad connections or other issues can cause this to happen upon leaving a dungeon, but you should be able to restore everything back using the Backup.

The backup feature really doesn't solve the problem if there's no way to choose when we make a backup. There needs to be a manual save/backup system, because spending an hour or more in a dungeon just to lose everything isn't very enjoyable when the last backup was you leaving the dungeon and the one before that was a whole level ago.

Didn't happen to me but it happened to the friend I was playing with, I find the game fun but I see no reason to continue playing with the risk of having our time taken away.

[Umbreon™]

Originally posted by Sandakin:

I don't really see how this is useful as it just backs up the character with lost loot after leaving the dungeon?

This is exactly what happened to me. Had a blast playing the game as a client, then when we tried to go to town, I lost all my loot including my equipped gear, and the backup was made at the time of leaving town which meant it lost all that loot permanently.

Originally posted by Soundpulse:

The backup feature really doesn't solve the problem if there's no way to choose when we make a backup. There needs to be a manual save/backup system, because spending an hour or more in a dungeon just to lose everything isn't very enjoyable when the last backup was you leaving the dungeon and the one before that was a whole level ago.

Didn't happen to me but it happened to the friend I was playing with, I find the game fun but I see no reason to continue playing with the risk of having our time taken away.

Being the friend that played here, I can easily confirm that we went through multiple checkpoints and such but I lost all my loot on leaving, the most recent backup was that same inventory with no loot, and the previous one was too long ago, literally halfway through the dungeon when we certainly beat atleast three more bosses after that backup.

Please fix this. It's really bad. If it's too difficult to fix then please give us a manual save feature so the client (since it seems the host isn't affected by this) can preserve their loot.

[Slam Daniels]

Originally posted by Sandakin:

I lost all my loot in my inventory after heading back to town, but still retained my level XP. Is this a bug or am I missing something?

Ouch!

I just bought the game and have not played yet, but after reading this I am considering refunding it until this is fixed.

Can we get a confirmation from Trup that they will address this issue and hotfix it ASAP?

[Trup]

I apologize for not responding sooner, we've had a lot happening. I've looked in to the Backups and it does appear they are not being created as often as they should be. So yes, this is a top priority for us and we're looking in to it. I will update this post as I know more.

We totally get that having a Backup created after returning to town and seeing your lost your progress is kind of pointless. The game should be creating many more Backups than it is right now, especially Backups when bosses are defeated, including the last boss of the dungeon. That way if you do get back to town and see your progress is gone for whatever reason, you just pop open Backups, see one there from killing the last boss a few minutes prior, hit restore and you're back in business. That doesn't really work when Backups aren't being created as often as they should be. We're going to look into why they aren't.

[Sandakin]

Originally posted by Trup:

I apologize for not responding sooner, we've had a lot happening. I've looked in to the Backups and it does appear they are not being created as often as they should be. So yes, this is a top priority for us and we're looking in to it. I will update this post as I know more.

We totally get that having a Backup created after returning to town and seeing your lost your progress is kind of pointless. The game should be creating many more Backups than it is right now, especially Backups when bosses are defeated, including the last boss of the dungeon. That way if you do get back to town and see your progress is gone for whatever reason, you just pop open Backups, see one there from killing the last boss a few minutes prior, hit restore and you're back in business. That doesn't really work when Backups aren't being created as often as they should be. We're going to look into why they aren't.

Thanks for the reply, I appreciate you looking into it. Game is very fun :)

[Kivoro]

Originally posted by Trup:

I apologize for not responding sooner, we've had a lot happening. I've looked in to the Backups and it does appear they are not being created as often as they should be. So yes, this is a top priority for us and we're looking in to it. I will update this post as I know more.

We totally get that having a Backup created after returning to town and seeing your lost your progress is kind of pointless. The game should be creating many more Backups than it is right now, especially Backups when bosses are defeated, including the last boss of the dungeon. That way if you do get back to town and see your progress is gone for whatever reason, you just pop open Backups, see one there from killing the last boss a few minutes prior, hit restore and you're back in business. That doesn't really work when Backups aren't being created as often as they should be. We're going to look into why they aren't.

If game wil make more backups it will help when this isue happens but it wont solve the problem. So I'll hope you can find why the game sometimes after walking through 20 checkpoints saving only lvl up progress and totally lost loot progress and quest progression.

I checked part of video I recorded when that happened. It was like we leaving dungeon, everything ok - loading screen - waiting for host screen - I'm in town with this isue.

This never happend to me when I play solo so it may be multiplayer isue.

And sorry if my English wasn't good, Hope you can understand what I mean.