Can't play game antivirus says game has virus

[Stealth]

Help. Mcaffee software says that sonic mania has a virus and has quarantined it not letting me play the game. I preordered on steam so nothing should be wrong

[Snoopkirby]

it's in the antivirus's options, after removing it from quarantine you must add an exception for the game.

[Sledgehammer]

Originally posted by Meow:

I preordered on steam so nothing should be wrong

Denuvo is likely the reason why your anti-virus is blocking it.

[Stealth]

Yeah just looked up on it. I really wanted to play this. Hope it gets fixed if not I am gonna request a refund

Originally posted by Sledgehammer:

Originally posted by Meow:

I preordered on steam so nothing should be wrong

Denuvo is likely the reason why your anti-virus is blocking it.

[Mendes]

From a different thread, hope this helps.

Originally posted by NovaCrossX:

I have Mcafee on my PC at work and can confirm the issue and there is no option to create an exception for the file unfortunately (it only lets you restore or delete from Quarantine).

You'll have to disable "Real-time Scanning" if you want to play Sonic Mania.

Right click Mcafee icon > Change settings > Real time Scanning > Turn Off > When I restart my PC / Never

(although I would pointout that McAfee is ♥♥♥♥♥, but I know that's not being very helpful)

[Stealth]

Because of this DRM thing going around for PC I have noticed that mcaffee has spotted that it is not safe and removes it from my PC resulting me in not playing so if they fix this I will be happy

Originally posted by Mendes:

From a different thread, hope this helps.

Originally posted by NovaCrossX:

I have Mcafee on my PC at work and can confirm the issue and there is no option to create an exception for the file unfortunately (it only lets you restore or delete from Quarantine).

You'll have to disable "Real-time Scanning" if you want to play Sonic Mania.

Right click Mcafee icon > Change settings > Real time Scanning > Turn Off > When I restart my PC / Never

(although I would pointout that McAfee is ♥♥♥♥♥, but I know that's not being very helpful)

[Cookadoodles]

Hi. I updated my solution on the other thread.

First you'll want to restore SonicMania.exe from the quarantine list. If Mcafee is being a pain and doesn't allow you to do this, you can use Steam to restore the file back into the proper directory.

In your Steam Game Library > right click Sonic Mania > Properties > Local Files > Verify Integrity of Game Files...

The next step is to put the game on Mcafee's exception list:

Right click Mcafee icon > Change settings > Real time Scanning > Expand the "Excluded Files" dropdown menu > Add SonicMania.exe into the list.

The game file should be located somewhere under:
(your drive name/letter):\Steam\steamapps\common\Sonic Mania

That should hopefully resolve your issue.

[Stealth]

Originally posted by NovaCrossX:

Hi. I updated my solution on the other thread.

First you'll want to restore SonicMania.exe from the quarantine list. If Mcafee is being a pain and doesn't allow you to do this, you can use Steam to restore the file back into the proper directory.

In your Steam Game Library > right click Sonic Mania > Properties > Local Files > Verify Integrity of Game Files...

The next step is to put the game on Mcafee's exception list:

Right click Mcafee icon > Change settings > Real time Scanning > Expand the "Excluded Files" dropdown menu > Add SonicMania.exe into the list.

The game file should be located somewhere under:
(your drive name/letter):\Steam\steamapps\common\Sonic Mania

That should hopefully resolve your issue.

thanks bro but i cannot add sonic mania to the exclusion list it just opens the file and when i try to add the .exe i still cannot any help?

[TheForestSpirit]

Open Mcafee then go to real time scanning,

Now open the Sonic Mania game folder found in Program Files (86)/Steam/Steamapps/Common/SonicMania

Add SonicMania.exe to Excluded Files in real time scanning.

Enjoy your game.

[Clone]

How many hoops does one have to jump through just to play a game lol.

[Aemony]

Originally posted by Clone:

How many hoops does one have to jump through just to play a game lol.

1. Buy the game.
2. Download the game.
3. Play the game.

And 0. If you will: Don't use bad AVs.

[Nipah~☆]

Originally posted by Aemony:

Originally posted by Clone:

How many hoops does one have to jump through just to play a game lol.

1. Buy the game.
2. Download the game.
3. Play the game.

And 0. If you will: Don't use bad AVs.

If you bought pre-order

1. buy game
2. wait an extra 2 weeks
3. download game
4. have to be online
5. can't launch game because your AV deleted the exe
6. add exception
7. play game
8. game freezes
9 restart pc
10. play game for real

[-|Nur|-]

Don't use trash anti-virus software.

[Aemony]

Originally posted by Super Saiyan God:

Originally posted by Aemony:

1. Buy the game.
2. Download the game.
3. Play the game.

And 0. If you will: Don't use bad AVs.

If you bought pre-order

1. buy game
2. wait an extra 2 weeks
3. download game
4. have to be online
5. can't launch game because your AV deleted the exe
6. add exception
7. play game
8. game freezes
9 restart pc
10. play game for real

If you pirate the game:

1. be hyped for a crack on release
2. wait an extra week
3. download fake "cracked" release
4. be disappointed
5. wait an extra week
6. hear about Denuvo, scream in outrage
7. whine and complain about Denuvo in the Steam forums
8. wait for a crack
9. hear rumour about cracked version up already
10. download fake "cracked" release
11. whine and complain about Denuvo in the Steam forums
12. wait for a crack
13. wait for a crack
14. wait for a crack
15. wait for a crack
16. wait for a crack
~
x. play the game

[Snoopkirby]

Originally posted by Aemony:

Originally posted by Super Saiyan God:

If you bought pre-order

1. buy game
2. wait an extra 2 weeks
3. download game
4. have to be online
5. can't launch game because your AV deleted the exe
6. add exception
7. play game
8. game freezes
9 restart pc
10. play game for real

If you pirate the game:

1. be hyped for a crack on release
2. wait an extra week
3. download fake "cracked" release
4. be disappointed
5. wait an extra week
6. hear about Denuvo, scream in outrage
7. whine and complain about Denuvo in the Steam forums
8. wait for a crack
9. hear rumour about cracked version up already
10. download fake "cracked" release
11. whine and complain about Denuvo in the Steam forums
12. wait for a crack
13. wait for a crack
14. wait for a crack
15. wait for a crack
16. wait for a crack
~
x. play the game

More like:
1. hyped for the game
2. ♥♥♥♥♥♥ drm points its nose up
3. wait patiently a few weeks or months, you know the rest.

[Sonic]

If you try to play Sonic Mania and it does not work or it gives you an error saying the game is missing a dll file try this method below.

Originally posted by martin.blanch85:
well, I'VE MADE IT WORK!, this is what i did
(VC redist that came with the game installed)
-run sonicmania.exe from install dir
-look for the first file missing, mine was appearing in two folders in windows/winsxs, i went with the one in the following (yours may vary)
C:\Windows\winsxs\x86_avast.vc140.crt_fcc99ee6193ebbca_14.0.24210.0_none_9e58d6f8311e6fc8
-open folder with X86 in its name that appeared in your search,
-copy all the contents to sonicmania install folder,
-run sonicmania.exe ( now should work)