Why 2 hours max for refund?

[Loadren]

I played the tutorial slowly, at my pace, waiting for friends to give me advices. I just got out of the tutorial and started 3 quests. I didn't like the game and wanted a refund, but can't because the tutorial took me like 2 hours in total already.

What is this stupid rule ? Why do I have to refund before playing the actual game to get an opinion on it ?

[Waffles]

Ask Steam, not us.

Also, 2 hours is not enough to see if you like the game or not.
This isn't your typical action game.

[Edifier]

It's Steam refund rules. Not Monster Hunter world refunds rules.

[Agent Win]

What are some of the reason u didnt like this game? This is my first mh game and it had been awesome.

[็Oni]

Cuz 2hour is enough ???
- Download 1 hr ( depend, sometime it takes 3 hr then u cant even refund after that like GTA 5 online ) and other 40 mins to try out the game , 20 left to ask for a refund

[Loadren]

It's strange, because when I want to discuss it with Steam, they redirect me to monsterhunterworld.com, then monsterhunterworld.com redirects me to Steam... Can't contact anyone.

Didn't like it because it's not my type of game. I'm a support in most games and I don't find here something close to it.

Edit: Like I said, Tutorial and so. Is it so bad to want to refund a game after 4 hours played ?

[RIOT|Stalkermaster]

While its unfortunate that you didnt like it. If I buy a game im not sure about I am always checking the time to make sure I dont go over 2 hours. Usually I would stop the game at around 1 and 1/2 or just over that and decide if I want to continue. Even if its still in the Tutorial as ive fallen into a few traps in the past by waiting

[RIOT|Stalkermaster]

Loadren lähetti viestin:

It's strange, because when I want to discuss it with Steam, they redirect me to monsterhunterworld.com, then monsterhunterworld.com redirects me to Steam... Can't contact anyone.

Didn't like it because it's not my type of game. I'm a support in most games and I don't find here something close to it.

https://store.steampowered.com/steam_refunds

[Kawalorn]

็ lähetti viestin:

Cuz 2hour is enough ???
- Download 1 hr ( depend, sometime it takes 3 hr then u cant even refund after that like GTA 5 online ) and other 40 mins to try out the game , 20 left to ask for a refund

That's not how it works.

It's 2 hour of game time logged in, not pure 2 hours.

You have 14 days to refund if you do not go over the game time.

[Loadren]

RIOT|Stalkermaster lähetti viestin:

Loadren lähetti viestin:

It's strange, because when I want to discuss it with Steam, they redirect me to monsterhunterworld.com, then monsterhunterworld.com redirects me to Steam... Can't contact anyone.

Didn't like it because it's not my type of game. I'm a support in most games and I don't find here something close to it.

https://store.steampowered.com/steam_refunds

Yeah just contacted Steam directly. They declined my request for a refund.

[็Oni]

Kawalorn lähetti viestin:

็ lähetti viestin:

Cuz 2hour is enough ???
- Download 1 hr ( depend, sometime it takes 3 hr then u cant even refund after that like GTA 5 online ) and other 40 mins to try out the game , 20 left to ask for a refund

That's not how it works.

It's 2 hour of game time logged in, not pure 2 hours.

You have 14 days to refund if you do not go over the game time.

Really ?? Im not so sure, cuz i purchased GTA 5 online before on my Other steam account ( the game took longer than 3hr to download, becuz i played other game while downloading )
- After i head to GTA 5 for 10 mins and try to refund, they wont let me....i received an email that mention '' 3 hour '''

[RIOT|Stalkermaster]

Loadren lähetti viestin:

RIOT|Stalkermaster lähetti viestin:

https://store.steampowered.com/steam_refunds

Yeah just contacted Steam directly. They declined my request for a refund.

Well that's a shame. Cause you like supports I would suggest looking into Hunting Horns as those are considered support weapons

[Greb]

Yeah this game is deep and two hours is definitely not enough time to figure out if it is for you or not.

Capcom should have made a demo where you do one quest, fighting a Great Jagras in the Special Arena, letting you pick from a bunch of loadouts featuring each weapon, a bit like a basic Arena quest, or the beta.

The two hours thing isn't something we can answer, it's just Steams policy I'm afraid. It can be unfair when it happens and a game fails to close properly, thus ticking time up that you didn't spend.

You also can't refund anything (usually) if you've owned it for more than 14 days, even if you've never even launched it. Found that out with Spacehulk: Deathwing. Steam are strict, but fair.

[Moo...]

็ lähetti viestin:

Kawalorn lähetti viestin:

That's not how it works.

It's 2 hour of game time logged in, not pure 2 hours.

You have 14 days to refund if you do not go over the game time.

Really ?? Im not so sure, cuz i purchased GTA 5 online before on my Other steam account ( the game took longer than 3hr to download, becuz i played other game while downloading )
- After i head to GTA 5 for 10 mins and try to refund, they wont let me....i received an email that mention '' 3 hour '''

Yes, it does not count the downloading time in these 2h limit.
It only counts the time in which the game is switched ON, and Steam counts the time played.

[biggs223]

Sword and Shield have awesome support builds, one of my friend play that and he his our healer for harder quest as well as doing pretty good damage.

[mewlynx]

Well, since you're stuck with the game now, what did you not like about it? Might as well try and get your money's worth.