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That's probably the main problem.
Most people don't remember the exact moment because it works just fine for so many people.
My advice is to check if you have a quest that goes to guiding lands and do that. If you don't have a quest for it, then go to guiding lands and get a lot of breaks and drops from a monster.
If the Augment menu still does not show up at the forge master then something may actually be wrong and you will need to contact capcom support for help.
Also important, do you use any mods. If you use any mods, try removing them completely and trying again. Mods have been know to screw the menus and drops up.