Crash Report

[Prostoiman]

There was such a problem, PUBG crashes every 4-5 minutes during the game, I restart the game for 4-5 minutes and again. And so it can be all the time. What I did to cure it: Removed the overclocking of the processor and vidyahi, demolished Windows, played in windowed, full-screen, checked local files, turned off msi afterburner, the paging file is worth it. Temperatures of all components are good. There is nothing like this in other games, and by the way, if they kill me before they fly out, I watch my partner, they don’t kick me out, the Internet, the ping is normal (My friends don’t throw them out the same way) Computer: Ryzen 3600, Mother Asus tuf b450 pro gaming , GTX 1080, 16gb Ozu 3600ghz, SSD 512 .(pubg installed on it), PSU 750w, monitor 144 ghz g-sync compatible


<?xml version="1.0" encoding="UTF-8"?>
<FGenericCrashContext>
<RuntimeProperties>
<CrashVersion>3</CrashVersion>
<CrashGUID>UE4CC-Windows-10E8BC15479C2CD8FA183FA482896798_0000</CrashGUID>
<ProcessId>4756</ProcessId>
<IsInternalBuild>false</IsInternalBuild>
<IsPerforceBuild>false</IsPerforceBuild>
<IsSourceDistribution>false</IsSourceDistribution>
<IsInHouseTest>false</IsInHouseTest>
<IsEnsure>false</IsEnsure>
<IsAssert>false</IsAssert>
<CrashType>Crash</CrashType>
<FullScreenMode>0</FullScreenMode>
<SecondsSinceStart>322</SecondsSinceStart>
<GameName>UE4-TslGame</GameName>
<ExecutableName>TslGame</ExecutableName>
<BuildConfiguration>Shipping</BuildConfiguration>
<GameSessionID>
</GameSessionID>
<PlatformName>WindowsNoEditor</PlatformName>
<PlatformNameIni>Windows</PlatformNameIni>
<EngineMode>Game</EngineMode>
<EngineModeEx>Unset</EngineModeEx>
<DeploymentName>
</DeploymentName>
<EngineVersion>4.16.3-0+++UE4+Release-4.16</EngineVersion>
<CommandLine>-HitchFpsPercentage=20 -CrashSendLog -XeVersion=0.1.0.0 -LobbyUrl=https://prod-live-front.playbattlegrounds.com/index.html -XeAlways -EnableScreenshotWhenCrash +mat_antialias -USEALLAVAILABLECORES -NOSPLASH 0 -UserBE -Xe -WatchDogPort=49669 </CommandLine>
<LanguageLCID>1049</LanguageLCID>
<AppDefaultLocale>ru-RU</AppDefaultLocale>
<BuildVersion>15.2.5.11</BuildVersion>
<IsUE4Release>true</IsUE4Release>
<UserName>
</UserName>
<BaseDir>E:/SteamLibrary/steamapps/common/PUBG/TslGame/Binaries/Win64/</BaseDir>
<RootDir>E:/SteamLibrary/steamapps/common/PUBG/</RootDir>
<MachineId>6274AE064F5B8A7C8DAAFE97A5B9B6B9</MachineId>
<LoginId>76561198163380223</LoginId>
<EpicAccountId>8fb65083b6414bfc97f0cd09c81eb827</EpicAccountId>
<CallStack> TslGame.exe TslGame.exe TslGame.exe TslGame.exe TslGame.exe TslGame.exe TslGame.exe TslGame.exe TslGame.exe TslGame.exe TslGame.exe TslGame.exe kernel32.dll TslGame.exe ntdll.dll </CallStack>
<SourceContext>
</SourceContext>
<UserDescription>
</UserDescription>
<UserActivityHint>
</UserActivityHint>
<ErrorMessage>
</ErrorMessage>
<CrashDumpMode>0</CrashDumpMode>
<CrashReporterMessage>
</CrashReporterMessage>
<RecentInputAction>{[HoldBreath1,Sprint1][HoldBreath0,Sprint0][Reload1][StartCookingThrowable0,Reload0,ReportToggle0][Targeting1][Fire1][ToggleQuickThrow0,Targeting0]}</RecentInputAction>
<UserFulldumpPath>
</UserFulldumpPath>
<Misc.NumberOfCores>6</Misc.NumberOfCores>
<Misc.NumberOfCoresIncludingHyperthreads>12</Misc.NumberOfCoresIncludingHyperthreads>
<Misc.Is64bitOperatingSystem>1</Misc.Is64bitOperatingSystem>
<Misc.CPUVendor>AuthenticAMD</Misc.CPUVendor>
<Misc.CPUBrand>AMD Ryzen 5 3600 6-Core Processor </Misc.CPUBrand>
<Misc.PrimaryGPUBrand>NVIDIA GeForce GTX 1080</Misc.PrimaryGPUBrand>
<Misc.OSVersionMajor>Windows 10</Misc.OSVersionMajor>
<Misc.OSVersionMinor>
</Misc.OSVersionMinor>
<GPU.Vendor>NVIDIA</GPU.Vendor>
<GPU.Desc>NVIDIA GeForce GTX 1080</GPU.Desc>
<GPU.Provider>NVIDIA</GPU.Provider>
<GPU.DriverVerInternal>30.0.15.1123</GPU.DriverVerInternal>
<GPU.DriverVerUnified>511.23</GPU.DriverVerUnified>
<GPU.DriverDate>1-10-2022</GPU.DriverDate>
<RHIName>D3D11</RHIName>
<MemoryStats.TotalPhysical>17088802816</MemoryStats.TotalPhysical>
<MemoryStats.TotalVirtual>140737488224256</MemoryStats.TotalVirtual>
<MemoryStats.PageSize>4096</MemoryStats.PageSize>
<MemoryStats.TotalPhysicalGB>16</MemoryStats.TotalPhysicalGB>
<MemoryStats.AvailablePhysical>7519186944</MemoryStats.AvailablePhysical>
<MemoryStats.AvailableVirtual>140719789842432</MemoryStats.AvailableVirtual>
<MemoryStats.UsedPhysical>5056905216</MemoryStats.UsedPhysical>
<MemoryStats.PeakUsedPhysical>5147996160</MemoryStats.PeakUsedPhysical>
<MemoryStats.UsedVirtual>8098619392</MemoryStats.UsedVirtual>
<MemoryStats.PeakUsedVirtual>8469864448</MemoryStats.PeakUsedVirtual>
<MemoryStats.bIsOOM>0</MemoryStats.bIsOOM>
<MemoryStats.OOMAllocationSize>0</MemoryStats.OOMAllocationSize>
<MemoryStats.OOMAllocationAlignment>0</MemoryStats.OOMAllocationAlignment>
<ScreenshotUsability>1</ScreenshotUsability>
<SendLog>1</SendLog>
</RuntimeProperties>
<PlatformProperties>
<PlatformIsRunningWindows>1</PlatformIsRunningWindows>
<PlatformCallbackResult>0</PlatformCallbackResult>

[Lega]

Just turn off MSI afterburner, or better, Riva Tuner and test it pls.

The new version of Riva Tuner caused such crashes on my end, so I downgraded and no problems anymore.

[Lega]

Originally posted by DEETwÎst:

Originally posted by Lega:

Just turn off MSI afterburner, or better, Riva Tuner and test it pls.

The new version of Riva Tuner caused such crashes on my end, so I downgraded and no problems anymore.

would quick cpu and nvidia auto tune OC, cause crashes and also logitech g hub ,
im still getting crashes from the last time i asked about a week ago , its quite frustrating as i will not play it without auto tune its amazing EDIT : i hear overclocking can cause issues but nvidas should not if so that needs addressed -fixed .

Auto tune OC is bad anyway, just study how to do it properly please.

Did you test to play without riva tuner?

[Prostoiman]

Originally posted by Lega:

Just turn off MSI afterburner, or better, Riva Tuner and test it pls.

The new version of Riva Tuner caused such crashes on my end, so I downgraded and no problems anymore.

I tried to return to the previous one did not help, reset the RAM timings settings, it did not help either. I will install version 7.3.0 instead of 7.3.3 and test again.


I can't figure out where in this CashContext file to find what exactly is causing the error.

[Lega]

I post you some more solutions related to crashes.

Some troubleshot steps and keep in mind, even Discord could be the reason.
Most things I added to the list coming from other users here who did find it as the reason for the crash.

Riva Tuner recently caused crashes in PUBG so make sure you don't use the new version of it.

Don't use Direct X 11 enhanced or 12, both are still in beta and could be the reason.
You can use it if you have no problems after you found the reason for your crashes.

game was crashing on start up for me to after an update then i found in task manager services tab that BEService was not running so after turning it on all is fine.

"Nvidia 511.23 Crash
497.29 works"

Deactivate Windows game bar.

Windows button + i /gaming and deactivate game bar, recording and stuff.

Open your search bar of Windows and write, cmd and open it pls with rights of admin. Now writen sfc /scannow.

It's the repair tool of Windows for corrupt data.

Disable the overlay of Discord

Discord/Settings/Gameoverlay and set it to off

For PUBG it self follow the steps below.

Uninstall/reinstall PUBG
Sometimes issues occur where files are corrupted, permissions aren’t set correctly, or certain aspects of the game aren’t installed correctly. To fix this we need to completely uninstall PUBG and associated files.



1 Uninstall PUBG

Go to your Steam library
Right Click on PLAYERUNKNOWN'S BATTLEGROUNDS and select Uninstall
A windows will pop up asking for confirmation, click on Delete

2 Remove associated files

Press Windows Key+R
Type in %localappdata% and then press Enter or OK
Delete the folder TslGame and WELLBIA
Navigate to Program Files\Common Files and delete the PUBG and UNCHEATER folder
Navigate to Program Files (x86)\Common Files\BattlEye and delete the file BEService_pubg.exe
Navigate to Program Files (x86)\Steam\steamapps\common and delete the folder PUBG
In Steam go to Settings>Downloads and click on CLEAR DOWNLOAD CACHE
Restart Steam

3 Reinstall PUBG

[elsexi]

a question when starting the game I get the black screen I don't know if it's because the free version is not working well if someone helps me thank you very much , In addition to that, the game appears to me running, I leave it for a while and the black screen does not change

[elsexi]

a question when starting the game I get the black screen I don't know if it's because the free version is not working well if someone helps me thank you very much , In addition to that, the game appears to me running, I leave it for a while and the black screen does not change

[Lega]

Originally posted by ezkeletomg:

a question when starting the game I get the black screen I don't know if it's because the free version is not working well if someone helps me thank you very much , In addition to that, the game appears to me running, I leave it for a while and the black screen does not change

Back up \SteamLibrary\steamapps\common\PUBG\TslGame\Content\Movies file, then delete this folder and log in to the game again
This is the solution was given by the customer service to a user here and it works.

[Prostoiman]

Originally posted by Lega:

I post you some more solutions related to crashes.

Some troubleshot steps and keep in mind, even Discord could be the reason.
Most things I added to the list coming from other users here who did find it as the reason for the crash.

Riva Tuner recently caused crashes in PUBG so make sure you don't use the new version of it.

Don't use Direct X 11 enhanced or 12, both are still in beta and could be the reason.
You can use it if you have no problems after you found the reason for your crashes.

game was crashing on start up for me to after an update then i found in task manager services tab that BEService was not running so after turning it on all is fine.

"Nvidia 511.23 Crash
497.29 works"

Deactivate Windows game bar.

Windows button + i /gaming and deactivate game bar, recording and stuff.

Open your search bar of Windows and write, cmd and open it pls with rights of admin. Now writen sfc /scannow.

It's the repair tool of Windows for corrupt data.

Disable the overlay of Discord

Discord/Settings/Gameoverlay and set it to off

For PUBG it self follow the steps below.

Uninstall/reinstall PUBG
Sometimes issues occur where files are corrupted, permissions aren’t set correctly, or certain aspects of the game aren’t installed correctly. To fix this we need to completely uninstall PUBG and associated files.



1 Uninstall PUBG

Go to your Steam library
Right Click on PLAYERUNKNOWN'S BATTLEGROUNDS and select Uninstall
A windows will pop up asking for confirmation, click on Delete

2 Remove associated files

Press Windows Key+R
Type in %localappdata% and then press Enter or OK
Delete the folder TslGame and WELLBIA
Navigate to Program Files\Common Files and delete the PUBG and UNCHEATER folder
Navigate to Program Files (x86)\Common Files\BattlEye and delete the file BEService_pubg.exe
Navigate to Program Files (x86)\Steam\steamapps\common and delete the folder PUBG
In Steam go to Settings>Downloads and click on CLEAR DOWNLOAD CACHE
Restart Steam

3 Reinstall PUBG

turned off the overlay in the discord and installed riva tuner 7.3.0 there was one crash yesterday, I'm testing further.

[elsexi]

I HAVE THE SAME PROBLEM OTHER TIME a question when starting the game I get the black screen I don't know if it's because the free version is not working well if someone helps me thank you very much , In addition to that, the game appears to me running, I leave it for a while and the black screen does not change

[Lega]

Originally posted by ezkeletomg:

I HAVE THE SAME PROBLEM OTHER TIME a question when starting the game I get the black screen I don't know if it's because the free version is not working well if someone helps me thank you very much , In addition to that, the game appears to me running, I leave it for a while and the black screen does not change

Try this.

Back up \SteamLibrary\steamapps\common\PUBG\TslGame\Content\Movies file, then delete this folder and log in to the game again
This is the solution was given by the customer service to a user here and it works.

[Prostoiman]

Originally posted by Lega:

I post you some more solutions related to crashes.

Some troubleshot steps and keep in mind, even Discord could be the reason.
Most things I added to the list coming from other users here who did find it as the reason for the crash.

Riva Tuner recently caused crashes in PUBG so make sure you don't use the new version of it.

Don't use Direct X 11 enhanced or 12, both are still in beta and could be the reason.
You can use it if you have no problems after you found the reason for your crashes.

game was crashing on start up for me to after an update then i found in task manager services tab that BEService was not running so after turning it on all is fine.

"Nvidia 511.23 Crash
497.29 works"

Deactivate Windows game bar.

Windows button + i /gaming and deactivate game bar, recording and stuff.

Open your search bar of Windows and write, cmd and open it pls with rights of admin. Now writen sfc /scannow.

It's the repair tool of Windows for corrupt data.

Disable the overlay of Discord

Discord/Settings/Gameoverlay and set it to off

For PUBG it self follow the steps below.

Uninstall/reinstall PUBG
Sometimes issues occur where files are corrupted, permissions aren’t set correctly, or certain aspects of the game aren’t installed correctly. To fix this we need to completely uninstall PUBG and associated files.



1 Uninstall PUBG

Go to your Steam library
Right Click on PLAYERUNKNOWN'S BATTLEGROUNDS and select Uninstall
A windows will pop up asking for confirmation, click on Delete

2 Remove associated files

Press Windows Key+R
Type in %localappdata% and then press Enter or OK
Delete the folder TslGame and WELLBIA
Navigate to Program Files\Common Files and delete the PUBG and UNCHEATER folder
Navigate to Program Files (x86)\Common Files\BattlEye and delete the file BEService_pubg.exe
Navigate to Program Files (x86)\Steam\steamapps\common and delete the folder PUBG
In Steam go to Settings>Downloads and click on CLEAR DOWNLOAD CACHE
Restart Steam

3 Reinstall PUBG

I’ve been playing for several days for several hours and it doesn’t kick me out of the game, rolling back the version of statistic riva tuner 7.3.3 to version 7.3.1 helped.

[Sicv]

Originally posted by Lega:

Just turn off MSI afterburner, or better, Riva Tuner and test it pls.

The new version of Riva Tuner caused such crashes on my end, so I downgraded and no problems anymore.

Originally posted by Prostoiman:

Originally posted by Lega:

I post you some more solutions related to crashes.

Some troubleshot steps and keep in mind, even Discord could be the reason.
Most things I added to the list coming from other users here who did find it as the reason for the crash.

Riva Tuner recently caused crashes in PUBG so make sure you don't use the new version of it.

Don't use Direct X 11 enhanced or 12, both are still in beta and could be the reason.
You can use it if you have no problems after you found the reason for your crashes.

game was crashing on start up for me to after an update then i found in task manager services tab that BEService was not running so after turning it on all is fine.

"Nvidia 511.23 Crash
497.29 works"

Deactivate Windows game bar.

Windows button + i /gaming and deactivate game bar, recording and stuff.

Open your search bar of Windows and write, cmd and open it pls with rights of admin. Now writen sfc /scannow.

It's the repair tool of Windows for corrupt data.

Disable the overlay of Discord

Discord/Settings/Gameoverlay and set it to off

For PUBG it self follow the steps below.

Uninstall/reinstall PUBG
Sometimes issues occur where files are corrupted, permissions aren’t set correctly, or certain aspects of the game aren’t installed correctly. To fix this we need to completely uninstall PUBG and associated files.



1 Uninstall PUBG

Go to your Steam library
Right Click on PLAYERUNKNOWN'S BATTLEGROUNDS and select Uninstall
A windows will pop up asking for confirmation, click on Delete

2 Remove associated files

Press Windows Key+R
Type in %localappdata% and then press Enter or OK
Delete the folder TslGame and WELLBIA
Navigate to Program Files\Common Files and delete the PUBG and UNCHEATER folder
Navigate to Program Files (x86)\Common Files\BattlEye and delete the file BEService_pubg.exe
Navigate to Program Files (x86)\Steam\steamapps\common and delete the folder PUBG
In Steam go to Settings>Downloads and click on CLEAR DOWNLOAD CACHE
Restart Steam

3 Reinstall PUBG

I’ve been playing for several days for several hours and it doesn’t kick me out of the game, rolling back the version of statistic riva tuner 7.3.3 to version 7.3.1 helped.

Could you tell me where I can download version 7.3.1 of rivaturner please? I can't find it anywhere :(

[Lega]

Originally posted by Yokai:

Could you tell me where I can download version 7.3.1 of rivaturner please? I can't find it anywhere :(

Your welcome!

https://www.guru3d.com/news-story/download-guru3d-rtss-rivatuner-statistics-server-7-3-1-final.html

[Sicv]

Originally posted by Lega:

Originally posted by Yokai:

Could you tell me where I can download version 7.3.1 of rivaturner please? I can't find it anywhere :(

Your welcome!

https://www.guru3d.com/news-story/download-guru3d-rtss-rivatuner-statistics-server-7-3-1-final.html

Hello, sorry for the inconvenience but when I select download it redirects me to the rivaturner 7.3.3 download, preventing me from downloading the previous version :(

[Lega]

Originally posted by Yokai:

Originally posted by Lega:

Your welcome!

https://www.guru3d.com/news-story/download-guru3d-rtss-rivatuner-statistics-server-7-3-1-final.html

Hello, sorry for the inconvenience but when I select download it redirects me to the rivaturner 7.3.3 download, preventing me from downloading the previous version :(

Oh yes, I see.

I uploaded my last working beta, take a look on my profile please.