PUBG TECH SUPPORT IS TRASH, check this convo out (start from bottom and scroll up)

[KampfBereit73]

Tori (PUBG Support)
Nov 26, 2022, 23:19 GMT+9
Hello Michael,

Thank you for your patience.

Please accept my sincere apologies. I understand that it is getting delayed more than expected. I escalated your issue on priority.

I understand that it is getting delayed more than expected. I would like to inform you that our team is working on your request and will get back to you with the resolution in a couple of days.

Your patience and understanding are appreciated.

PUBG: BATTLEGROUNDS
---------------------------------------------
NOT JUST A GAME, THIS IS BATTLE ROYALE

Michael J Meli
Nov 24, 2022, 22:57 GMT+9
You’re full of excuses. This has been going on with no resolution for over a month. This is the last time I’m going to ask you to get me the Tech support manager. Stop with the bs responses. Get me a manager. I no longer wish to converse with you. What part do you not understand? Stop making me repeat myself. Get me your manager!!!!!!!!!!!!!!!!!!!!!!!
Sent from my iPhone

Tori (PUBG Support)
Nov 24, 2022, 21:52 GMT+9
Hello Michael,

Thank you for your patience.

I understand that it is getting delayed more than expected. Your ticket is already raised to the team and they are looking into it. Due to the complexity of the issue, it would take some time for our team.

However, we know that every issue needs a permanent fix to make sure that the gameplay of the players would not impact in the future too.

Please accept my sincere apologies. I'm sure that this issue will be resolved as soon as possible and the resolution will help you have a much better and more positive gaming experience.

Your patience and understanding are appreciated.

PUBG: BATTLEGROUNDS
---------------------------------------------
NOT JUST A GAME, THIS IS BATTLE ROYALE

Michael J Meli
Nov 23, 2022, 14:09 GMT+9
I don’t want to deal with you anymore. I told you I want the head of your tech support department. Your customer service as a company is horrendous. My initial request was made October 24th!!!!!!!!!!!!
Sent from my iPhone

Tori (PUBG Support)
Nov 23, 2022, 13:19 GMT+9
Hello Survivor,

Thank you for your patience and please accept my apologies for the delayed response.

I understand that it is getting delayed more than expected. I would like to inform you that our team is working on your request and will get back to you with the resolution at the earliest.

Your patience and understanding are appreciated.

PUBG: BATTLEGROUNDS
---------------------------------------------
NOT JUST A GAME, THIS IS BATTLE ROYALE

Tori (PUBG Support)
Nov 17, 2022, 21:44 GMT+9
Hi Michael,

Thank you for writing in.

We are really sorry to hear that the issue still persists. I checked with my team and I am sorry some steps are repetitive, I appreciate your patience and for trying the given troubleshooting steps.

I have again forwarded it to the relevant department. They will help you with the best possible resolution so that you enjoy the gameplay experience.

Once the investigation is concluded, we will share the details in the same email thread.

Your patience and understanding are appreciated.

PUBG: BATTLEGROUNDS
---------------------------------------------
NOT JUST A GAME, THIS IS BATTLE ROYALE

Michael J Meli
Nov 16, 2022, 20:56 GMT+9
Are you kidding me? That’s the technical support answer I’ve been waiting for over three weeks???? Are you serious?? That was one of the first troubleshooting steps I’ve undertaken. This is pathetic. Put me in touch with the HEAD of you tech support! You have wasted my time and have not been helpful at all. This is ridiculous!!
Sent from my iPhone

Tori (PUBG Support)
Nov 16, 2022, 20:27 GMT+9
Hello Michael,

Thank you for your patience. I have checked with the team regarding the stutters you were facing in the game.

You can try resetting the drive using DDU (DISPLAY DRIVER UNINSTALLER). Reinstall the drive that is suitable with the graphic card using GeForce experience.

I believe this resolves your issue and helps you to continue enjoying the game. Your understanding is appreciated. If there's anything that requires our attention, we are a message away

Enjoy your victories and keep playing.

PUBG: BATTLEGROUNDS
---------------------------------------------
NOT JUST A GAME, THIS IS BATTLE ROYALE

Tori (PUBG Support)
Nov 9, 2022, 21:51 GMT+9
Hello Michael,

Thank you for your patience. I checked with the team and there are players who are facing the same issue, team is trying to fix this issue to provide the best gaming experience to the players.

I understand that it is getting delayed more than expected. Please accept my sincere apologies, I will try to get it done ASAP.

Your patience and understanding are appreciated.

PUBG: BATTLEGROUNDS
---------------------------------------------
NOT JUST A GAME, THIS IS BATTLE ROYALE

Michael J Meli
Nov 6, 2022, 13:35 GMT+9
This delay is completely inexcusable. I’ve been waiting since OCTOBER 24th, and it is now November 6th!!!!! That is 14 days!!!!


Sent from Mail for Windows


Tori (PUBG Support)
Nov 5, 2022, 15:36 GMT+9
Hello Survivor,

Thank you for your patience and please accept my apologies for the delayed response.

I understand that it is getting delayed more than expected. I would like to inform you that our team is working on your request and will get back to you with the resolution at the earliest.

Your patience and understanding are appreciated.

PUBG: BATTLEGROUNDS
---------------------------------------------
NOT JUST A GAME, THIS IS BATTLE ROYALE

Tori (PUBG Support)
Nov 3, 2022, 15:31 GMT+9
Hello Michael,

Greetings from PUBG support.

I understand that it is getting delayed more than expected.

I would like to inform you that our team is working on your request. I have cascaded again from my end and I will try to get it resolved ASAP.

Your patience and understanding are appreciated.

PUBG: BATTLEGROUNDS
---------------------------------------------
NOT JUST A GAME, THIS IS BATTLE ROYALE

Michael J Meli
Nov 2, 2022, 10:19 GMT+9
No this is not acceptable, how many days do you expect me to wait? This is horrible customer service. I expect answers and steps to take to fix this. I’m pretty confident this is a result of your developers. Not happy with the lack of service I’m getting. Put me in touch with the manager of tech support.

Thank you

Sent from my iPhone

Tori (PUBG Support)
Oct 31, 2022, 14:07 GMT+9
Hello Survivor,

Thank you for your patience and please accept my apologies for the delayed response.

I understand that it is getting delayed more than expected. I would like to inform you that our team is working on your request and will get back to you with the resolution at the earliest.

Your patience and understanding are appreciated.

PUBG: BATTLEGROUNDS
---------------------------------------------
NOT JUST A GAME, THIS IS BATTLE ROYALE

Michael J Meli
Oct 30, 2022, 13:29 GMT+9
Its been 5 days now, can I please get some help???


Sent from Mail for Windows


Tori (PUBG Support)
Oct 25, 2022, 18:30 GMT+9
Hello Survivor,

Thank you for contacting PUBG support.

We are really sorry to hear that the issue still persists and I appreciate your patience and for trying all the given troubleshooting steps.

I have forwarded it to the relevant department. It would take some time for our team to review the information and they will help you with the best possible resolution so that you enjoy the gameplay experience.

Once the investigation is concluded, we will share the details in the same email thread.

Your patience and understanding are appreciated.

PUBG: BATTLEGROUNDS
---------------------------------------------
NOT JUST A GAME, THIS IS BATTLE ROYALE

Michael J Meli
Oct 25, 2022, 11:16 GMT+9
I followed your instructions and I still have stuttering issue going on, I’m thinking it’s the connection to your server that is the culprit. What now???


Thanks
Mike

Sent from Mail for Windows


Tori (PUBG Support)
Oct 24, 2022, 21:22 GMT+9
Hello Survivor,

Greetings from PUBG support.

I believe you are doing great today. I see that you are encountering a crash while playing the game. I appreciate you for bringing this to our attention and trying the troubleshooting steps. Please accept our sincere apology for the inconvenience caused.

Being a player, I can relate, this must be frustrating and can ruin the experience you have had with the game so far. Not to worry, let me assist you with this.

These issues are most likely caused due to a missing Visual C++ Redistributable for Visual Studio 2015. Although you have downloaded and installed directx12, I recommend checking whether your PC has the latest Direct X or not. Usually, this also happens when the latest windows update is corrupted. I suggest checking for the latest Windows update. If you don't find any updates, you can proceed to delete the latest update and then redownload the update again.

Please try a few troubleshooting steps to eliminate the issue as this has helped and solved many players' issues:

1. msvcp140.dll file missing error

I'd request you to follow the below troubleshooting steps in order to fix this issue.

1. Update/Reinstall Visual C++ Redistributable for Visual Studio 2015. You can download the tool from Microsoft’s support page.
2. Install the latest update for Universal C Runtime in Windows

2. SFC scan:

1.Right-click Windows key and select Command Prompt (Admin).
2.Type sfc /scannow and hit Enter. This function looks for corrupted system files and repairs them. This method might help you identify the corrupted file. Therefore, this function can help you replace the damaged MSVCP140.dll file if it’s provided by Microsoft.

For additional information to solve "msvcp140.dll file missing" issues click the link below:

https://answers.microsoft.com/en-us/windows/forum/windows_7-performance/out-of-nowhere-pc-is-now-missing-msvcp140dll-how/2109b900-d20c-4505-ab1b-633a09939064

3. DISM Command:

To run the command do the following:
1. Use the Windows key + X keyboard shortcut to open the Power User menu and select Command Prompt (Admin).
2. Type the following command and press Enter:

Now type the following commands in the same order:
* DISM /Online /Cleanup-Image /CheckHealth
* DISM /Online /Cleanup-Image /ScanHealth
* DISM /Online /Cleanup-Image /RestoreHealth

I believe that this resolves your concern and helps you to continue enjoying the game. If you need further assistance, do not forget to drop in a line. It will be our pleasure to assist you.

Have an amazing day ahead!

PUBG: BATTLEGROUNDS
---------------------------------------------
NOT JUST A GAME, THIS IS BATTLE ROYALE

Michael J Meli
Oct 24, 2022, 17:37 GMT+9
Hello, so, my problem has gotten worse and I have tried basic trouble shooting, changed and lowered settings, clean reinstalled GPU NVIDIA driver, deleted game and reinstalled. I’m banging my head against the wall, the stutters have gotten much worse and longer in duration, as far as I can tell my Ping is below 100, my internet speed is good, I don’t know what else to do, this is very, very frustrating. Please help with next steps!!! I’ve tried different graphic settings, nvidia control panel settings, monitor refresh rate…etc. Nothing is working.

PS. I have run Dell Diagnostic test on the GPU and it is fine, in fact in Dell Support assist, the PC passes the hardware test, pls see attachments.


My specs as follows:
Processor Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz 3.19 GHz
Installed RAM 16.0 GB (15.9 GB usable) 2400 MHZ DUAL CHANNEL
GPU: GTX 1660 SUPER 6 GB, PSU: 850 W EVGA BQ 500gb WESTERN DIGITAL BLUE SSD
Thanks,
Mike
Attachment(s)
dell3.PNG
dell2.PNG
dell1.PNG


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[Shady Knights]

It reads like the support is trolling you.

[KampfBereit73]

Ya, just goes to show you how unprofessional or inept this company is. That's why I'm posting the convo here.

[yabai]

...not only that - it's actually probably a bot auto-replying with canned responses, not even a real person.

I bet the same replies get sent to everyone

[kafersaft]

Stopped reading at "get me a manager"
Jesus Karen...

[Ragman006]

After nearly a month of nothing but bot responses and no suitable outcome, what would you have done?

[KampfBereit73]

Originally posted by kafersaft:

Stopped reading at "get me a manager"
Jesus Karen...

Ya and you are a lil boy who has no clue. Clown. Go sit in your safe space.

[KampfBereit73]

Originally posted by Ragman006:

After nearly a month of nothing but bot responses and no suitable outcome, what would you have done?

Exactly.

[KampfBereit73]

Originally posted by yahbai:

...not only that - it's actually probably a bot auto-replying with canned responses, not even a real person.

I bet the same replies get sent to everyone

That's something i didn't even consider, but you could well be right.

[mtjeeves]

If you think that's bad. Talk to steam support. Oh man, if I didn't think they'd ban me on the spot. I'd publish some exchanges between myself and the mods that show you the level of people in the "support" industry.

[KampfBereit73]

Originally posted by mtjeeves:

If you think that's bad. Talk to steam support. Oh man, if I didn't think they'd ban me on the spot. I'd publish some exchanges between myself and the mods that show you the level of people in the "support" industry.

Sadly, I don't doubt it, seems par for the course in our world today, unfortunately.

[Lega]

Originally posted by KampfBereit73:

Originally posted by mtjeeves:

If you think that's bad. Talk to steam support. Oh man, if I didn't think they'd ban me on the spot. I'd publish some exchanges between myself and the mods that show you the level of people in the "support" industry.

Sadly, I don't doubt it, seems par for the course in our world today, unfortunately.

Well, your example isn't even so bad and the biggest problem in terms of support is the rotation of the support member. This fact alone, does lead to a lot of misunderstandings because if you have explained it correctly to the first one, you have to do the same to the next one too.

[Shady Knights]

Originally posted by Lega:

Originally posted by KampfBereit73:

Sadly, I don't doubt it, seems par for the course in our world today, unfortunately.

Well, your example isn't even so bad and the biggest problem in terms of support is the rotation of the support member. This fact alone, does lead to a lot of misunderstandings because if you have explained it correctly to the first one, you have to do the same to the next one too.

It's fake support. Simply cut and paste off the default answers. When actual support is needed, it's not there. How is a month of no meaningful support so good?

You can only get support if the problem has been found already and they have a cut and paste answer for it. The thing is, that's what online forums already have...so what's the point of having support if they are unable to support issues.

Choco Taco's issues on his pc were case in point, PUBG Support unable to actually help one of the main partners for PUBG with constant crashing other than followed the tired script of, validate files, re-install etc. When that doesn't work....there's no support.

[Ragman006]

Originally posted by Lega:

Originally posted by KampfBereit73:

Sadly, I don't doubt it, seems par for the course in our world today, unfortunately.

Well, your example isn't even so bad and the biggest problem in terms of support is the rotation of the support member. This fact alone, does lead to a lot of misunderstandings because if you have explained it correctly to the first one, you have to do the same to the next one too.

There's no misunderstandings. It just plain old terrible customer service. You only have to look through the social media pages of PUBG and Steam to see that any meaningful customer support or service is well below what is expected.