game keeps crashing

[Teddy]

Hi guys,

anyone having experience with game crashes?
It just doesnt load my screen, i can hear sound and thats it
tried to check files etc but nothing damaged

[Lega]

Restart your router and pc and try it again please.

[DipKor]

I'm experiencing the same problem from yesterday, 10/18/22 at 17:00pm. Game starts apparently ok but lobby is never opened. Just one black screen and, a few minutes later, one crash window. I can't play

[Lega]

Messaggio originale di DipKor:

I'm experiencing the same problem from yesterday, 10/18/22 at 17:00pm. Game starts apparently ok but lobby is never opened. Just one black screen and, a few minutes later, one crash window. I can't play

Did you play the past days before?

[DipKor]

Yes. Without a problem
I have reset Router and PC, but nothing changes
Logs say nothing about the crashes

[Lega]

Messaggio originale di DipKor:

Yes. Without a problem

Did you verify the files already?

[DipKor]

Yes, of course. Files verified 100% ok

[Lega]

Messaggio originale di DipKor:

Yes, of course. Files verified 100% ok

That is weird tho.

Can you check for Windows update and when you got the last please?

Which anti-virus do you use please?

[DipKor]

Windows 10 Checked and Updated, last 6 hours ago. I check for updates after game starts crashing.
Windows 10 Home 21H2 - 19044.2075 compilation
Everything on my PC works fine
AVAST Anti-virus, the same while the game was working
I have a Core i7-8700K / 16GB RAM / NVIDIA GTX 1060 OC 6GB and I play 1080

[Lega]

Messaggio originale di DipKor:

Windows 10 Checked and Updated, last 6 hours ago. I check for updates after game starts crashing.
Windows 10 Home 21H2 - 19044.2075 compilation
Everything on my PC works fine
AVAST Anti-virus, the same while the game was working
I have a Core i7-8700K / 16GB RAM / NVIDIA GTX 1060 OC 6GB and I play 1080

Well, it could be anything even PUBG itself after a shadow update.

I can post you the most useful things I would try.

Open your search bar of Windows and write, cmd and open it pls with rights of admin. Now write sfc /scannow.

It's the repair tool of Windows for corrupt data.

As a test, deinstall Avast and restart your pc and try it again. If it still won't work, you can reinstall it.

Uninstall/reinstall PUBG
Sometimes issues occur where files are corrupted, permissions aren’t set correctly, or certain aspects of the game aren’t installed correctly. To fix this we need to completely uninstall PUBG and associated files.



1 Uninstall PUBG

Go to your Steam library
Right Click on PLAYERUNKNOWN'S BATTLEGROUNDS and select Uninstall
A windows will pop up asking for confirmation, click on Delete

2 Remove associated files

Press Windows Key+R
Type in %localappdata% and then press Enter or OK
Delete the folder TslGame and WELLBIA
Navigate to Program C:\Program Files AntiCheatExpert folder delete it
Navigate to Program Files\Common Files and delete the PUBG and UNCHEATER folder
Navigate to Program Files (x86)\Common Files\BattlEye and delete the file BEService_pubg.exe
Navigate to Program Files (x86)\Steam\steamapps\common and delete the folder PUBG
In Steam go to Settings>Downloads and click on CLEAR DOWNLOAD CACHE
Restart Steam

3 Reinstall PUBG

[Teddy]

nope, not working at all

[DipKor]

Messaggio originale di Lega:

I can post you the most useful things I would try.

Open your search bar of Windows and write, cmd and open it pls with rights of admin. Now write sfc /scannow.
It's the repair tool of Windows for corrupt data.
As a test, deinstall Avast and restart your pc and try it again. If it still won't work, you can reinstall it.

Uninstall/reinstall PUBG
Sometimes issues occur where files are corrupted, permissions aren’t set correctly, or certain aspects of the game aren’t installed correctly. To fix this we need to completely uninstall PUBG and associated files.

1 Uninstall PUBG

Go to your Steam library
Right Click on PLAYERUNKNOWN'S BATTLEGROUNDS and select Uninstall
A windows will pop up asking for confirmation, click on Delete

2 Remove associated files

Press Windows Key+R
Type in %localappdata% and then press Enter or OK
Delete the folder TslGame and WELLBIA
Navigate to Program C:\Program Files AntiCheatExpert folder delete it
Navigate to Program Files\Common Files and delete the PUBG and UNCHEATER folder
Navigate to Program Files (x86)\Common Files\BattlEye and delete the file BEService_pubg.exe
Navigate to Program Files (x86)\Steam\steamapps\common and delete the folder PUBG
In Steam go to Settings>Downloads and click on CLEAR DOWNLOAD CACHE
Restart Steam

3 Reinstall PUBG

All steps followed. Game still NOT working
The same scenario: Black screen after the KRAFTON CopyRight screen, Lobby NOT charged, and crash window

[Lega]

That is pretty bad..

Get some free VPN like Proton, Proton has a free test time, install it and connect to a country close to you. Now start Steam and try it again please

Something does block your connection and we need to find the reason.

[DipKor]

Great News! Game is working now!
How do I do it? Just updating my NVIDIA driver from the last one (published september 2022) at NVIDIA web page
https://www.nvidia.com/es-es/drivers/

[Lega]

Messaggio originale di DipKor:

Great News! Game is working now!
How do I do it? Just updating my NVIDIA driver from the last one (published september 2022) at NVIDIA web page
https://www.nvidia.com/es-es/drivers/

Nice, thanks for sharing it!

[DipKor]

Thanks for your support LEGA. Now I can play 1440 with my new driver!