Critical Anti-Cheat Process not running

[Ramchub]

it will randomly crash me out of the whole game in the middle of a match for no reason and say the error that is in the title

[Lega]

Uninstall/reinstall PUBG
Sometimes issues occur where files are corrupted, permissions aren’t set correctly, or certain aspects of the game aren’t installed correctly. To fix this we need to completely uninstall PUBG and associated files.



1 Uninstall PUBG

Go to your Steam library
Right Click on PLAYERUNKNOWN'S BATTLEGROUNDS and select Uninstall
A windows will pop up asking for confirmation, click on Delete

2 Remove associated files

Press Windows Key+R
Type in %localappdata% and then press Enter or OK
Delete the folder TslGame and WELLBIA
Navigate to Program Files\Common Files and delete the PUBG and UNCHEATER folder
Navigate to Program Files (x86)\Common Files\BattlEye and delete the file BEService_pubg.exe
Navigate to Program Files (x86)\Steam\steamapps\common and delete the folder PUBG
In Steam go to Settings>Downloads and click on CLEAR DOWNLOAD CACHE
Restart Steam

3 Reinstall PUBG

[jose maria]

i started to experience this since the latest PUBG update, i tried to reset my whole pc after reinstalling steam and PUBG for 3 times and while i keep receiving troubleshooting solutions from PUBG Support for 3 days and still occuring

[Lega]

Publicado originalmente por jose maria:

i started to experience this since the latest PUBG update, i tried to reset my whole pc after reinstalling steam and PUBG for 3 times and while i keep receiving troubleshooting solutions from PUBG Support for 3 days and still occuring

Please tell me, which anti-virus do you use and how are you connected to the web?

Wireless, wired, mobile net?

[jose maria]

no antivirus is used and i have wired connection

[Lega]

Publicado originalmente por jose maria:

no antivirus is used and i have wired connection

Ok, thank you!

[Riparian]

Publicado originalmente por Lega:

Publicado originalmente por jose maria:

no antivirus is used and i have wired connection

Ok, thank you!

i have the same problem i tried everything on the web and it still manage to crash.
i'm using windows 10 antivirus and i have wired connection.

[Lega]

Publicado originalmente por gavam:

Publicado originalmente por Lega:

Ok, thank you!

i have the same problem i tried everything on the web and it still manage to crash.
i'm using windows 10 antivirus and i have wired connection.

Did you check the service of ACE and Battleeye?

Try setting them to auto/manual.

Also:

Open your search bar of Windows and write, cmd and open it pls with rights of admin. Now write sfc /scannow.

It's the repair tool of Windows for corrupt data.

If you can't find a solution check your system for an restore point and if you don't have one, you might consider reinstalling Windows.

Certain problems are too deep in the system and cannot be fixed by a layman.
Sometimes not even an expert can fix it.

It's a big step so please think twice about doing it.

If you do it, save all important files, etc.

[Ethan]

Isn't it time for the devs to try to fix this thing? Either way, anti cheat program does not work properly when (if ever) running.

[76561199521470179]

hey gus i find way to solve it
just change your dns

[76561198969952930]

Sometimes issues occur where files are corrupted, permissions aren’t set correctly, or certain aspects of the game aren’t installed correctly. To fix this we need to completely uninstall PUBG and associated files.

[kardael]

Don't work for me
I know two person have the same problem we don't have do something special to make this hapenning

[Dangerous MrInformation]

I bought a whole new PC and I'm still having this problem. Fresh windows 10, fresh installs of steam and pubg obviously, wired connection, just normal windows security. Outrageous.

[Lega]

Publicado originalmente por Bruise Lee:

I bought a whole new PC and I'm still having this problem. Fresh windows 10, fresh installs of steam and pubg obviously, wired connection, just normal windows security. Outrageous.

Take look what you didn't change and check it.

Apps etc.

[Okota]

Publicado originalmente por Lega:

Publicado originalmente por gavam:

i have the same problem i tried everything on the web and it still manage to crash.
i'm using windows 10 antivirus and i have wired connection.

Did you check the service of ACE and Battleeye?

Try setting them to auto/manual.

Also:

Open your search bar of Windows and write, cmd and open it pls with rights of admin. Now write sfc /scannow.

It's the repair tool of Windows for corrupt data.

If you can't find a solution check your system for an restore point and if you don't have one, you might consider reinstalling Windows.

Certain problems are too deep in the system and cannot be fixed by a layman.
Sometimes not even an expert can fix it.

It's a big step so please think twice about doing it.

If you do it, save all important files, etc.

Hi, did all the steps you wrote, tryed manually starting battleye and deleting it to download again... nothing works still I get kicked... any solution? windows 10

[Lega]

@Okota

Did you also reinstall the game clean already?

It was my first post in this thread.

However, anti-virus also might block/interfer with battleeye and non cable connections like wifi too. Try to use some wired connection etc.

If it was the first day, and you haven't restarted your PC, do it but also your router and see how it goes.