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You need to save your data on your own before you reinstall Windows and yes, this is the most useful trouble shot step but also, very invasive and the last resort.
Based on your video, PUBG told you the right thing.
You opened the inventory exactly at that time where your connection caused high ping and lags. A bit later, your connection went stable and you had no issue to open it whatsoever.
If you had performance issue by opening the inventory without connection issues, this is a different case so you told PUBG something wrong. Your video doesn't fit to it.
The Internet has nothing to do with inventory. Maybe once in a thousand by chance. Not every time. In short, the internet can't be the reason why this problem happens every time I enter the game, every time I open the inventory for 10 days. Also, I'm a developer, internet has nothing to do with inventory.
You didn't watch the video well. -> -> This is an age old problem for PUBG. If you search the internet, you will see.
PUBG management is living in the copper age. There is a legacy. They're stomping on it. They are at turtle speed in terms of developing the game and solving problems, except for the things that bring money. For this reason, their technical support is not serious.
The cause of this problem is Post-Processing, in short, an optimization problem. The reason why the connection is delayed is that the game is unstable because post processing cannot be executed.
Usually this problem can be experienced with AMD Graphics cards.
If you used this video to show PUBG the issue, the message you got was correct.
There was no other chance as to see your connection as the reason, this was my point.
It was too long and I watched half of the video but you didn't open the inventory anymore.
You also spoke Turkish and it did look you talked about something else.
I couldn't see a different reason too so the support didn't something wrong.
I have tested my internet many times. I didn't have 1 moment, 1 day of problems. It lasted for days and it was only when the inventory was opened. What do you understand from this? If I open the inventory. So there must be a bug at that point, isn't that the first thing that should come to mind?
Internet connection problem, when the inventory is opened, can happen by CHANCE YES, BUT it is 1/1000 probability. And it doesn't just happen when the inventory opens, it's random. I showed it not 1 but MANY times in the video.
I didn't send a video to support. I told them that this problem happened for 7 days after the update and it happens ONLY WHEN INVENTORY IS OPENED. if I open the inventory -> crash.
What kind of luck is this, that the problem happens for 10 days at different times, at different hours, when the inventory is opened?
The idea that the internet is the reason why the game crashes only when the inventory is opened is the weakest possibility. If it was stated that it happened every time it was opened, it is not even possible. I solved the problem as I said (Post-Processing set very-low) and the inventory opened without any problems. When I increased the post-processing setting, it happened again. So I tested it and it's clear that it's not internet related. The game is unstable for a while because post-processing cannot be executed. That was the problem.
In terms of PUBG, there have been issues with AMD graphics cards for years.
After the last update, I haven't seen any problems (but that doesn't mean that the same problem won't happen in the future. That's why I wrote the relevant message). This bug appeared in the previous update. People with low post-processing were not affected by the issue.
You didn't read not me and I never said you don't have an issue nor anyone else.
All I said was based on the video and what the support told you.
PUBG has had this problem for years (for AMD graphics cards). I changed my NVIDIA card, I bought an AMD card, I had this problem after the update. When I was looking for a solution on the internet, I saw that the people who usually have this problem are those who use AMD graphics cards. Then I found the solution myself.
My solution:
Go to settings.
GRAPHICS -> ADVANCED -> Post-Processing
Set -> Very low
Issue solved.
This has fix the issue for me.
I've tried everything listed in this thread and other.
I rencetly change GPU from Nvidia to AMD and could not fully uninstall Nvidia stuff, had no issue in any other game.
Solution worked for me: Uninstalled everything starting from "Nvidia......" from "programs and features". Maybe old Nvidia drivers and softwares were causing the issue. It's now working fine.
set the game to direct x 12
seems like the 6800XT needs that as it potential will lag in every ohter direct x mode.
( i observed this on 1 system so try it and see if it helps)