PUBG Freezes mid game

[коМпоТ]

Hello, i got this problem for a day now. When i enter a game , game freezes after a couple of minutes. PC freezes also and i have to manually restart it from the button. Drivers are up to date , nothing new from a day or two before, removed the MSI afterburner OC , still the same.

[Kanzaki/Toyota Ambassador]

I have the same problem, yesterday everything was fine and today the game freezes tightly

[stmoorad]

Same issue GTX680

[коМпоТ]

I verified game files , changer directx options, etc etc. Didnt work. I will reinstall the game and see if it helps.

[коМпоТ]

Re-installing the game didnt fix the problem.....

[BipolarPolarBear]

I too have this problem, nothing fixes it from changing v.ram to re-install. tried all the top suggestions from several youtube and google searches. Game was fine a week ago

[Lega]

Some troubleshot steps and keep in mind, even Discord could be the reason.
Most things I added to the list coming from other users here who did find it as the reason for the crash.

Riva Tuner recently caused crashes in PUBG so make sure you don't use the new version of it.

Don't use Direct X 11 enhanced or 12, both are still in beta and could be the reason.
You can use it if you have no problems after you found the reason for your crashes.

game was crashing on start up for me to after an update then i found in task manager services tab that BEService was not running so after turning it on all is fine.

"Nvidia 511.23 Crash
497.29 works"

Deactivate Windows game bar.

Windows button + i /gaming and deactivate game bar, recording and stuff.

Open your search bar of Windows and write, cmd and open it pls with rights of admin. Now writen sfc /scannow.

It's the repair tool of Windows for corrupt data.

Disable the overlay of Discord

Discord/Settings/Gameoverlay and set it to off

For PUBG it self follow the steps below.

Uninstall/reinstall PUBG
Sometimes issues occur where files are corrupted, permissions aren’t set correctly, or certain aspects of the game aren’t installed correctly. To fix this we need to completely uninstall PUBG and associated files.



1 Uninstall PUBG

Go to your Steam library
Right Click on PLAYERUNKNOWN'S BATTLEGROUNDS and select Uninstall
A windows will pop up asking for confirmation, click on Delete

2 Remove associated files

Press Windows Key+R
Type in %localappdata% and then press Enter or OK
Delete the folder TslGame and WELLBIA
Navigate to Program Files\Common Files and delete the PUBG and UNCHEATER folder
Navigate to Program Files (x86)\Common Files\BattlEye and delete the file BEService_pubg.exe
Navigate to Program Files (x86)\Steam\steamapps\common and delete the folder PUBG
In Steam go to Settings>Downloads and click on CLEAR DOWNLOAD CACHE
Restart Steam

3 Reinstall PUBG

[BipolarPolarBear]

I believe I may have fixed it with repairing/updating java......

[Lega]

Originally posted by BipolarPolarBear:

I believe I may have fixed it with repairing/updating java......

I don't think so, Java isn't part of PUBG but doesn't matter if you fixed it. :)

[коМпоТ]

Originally posted by Lega:

Some troubleshot steps and keep in mind, even Discord could be the reason.
Most things I added to the list coming from other users here who did find it as the reason for the crash.

Riva Tuner recently caused crashes in PUBG so make sure you don't use the new version of it.

Don't use Direct X 11 enhanced or 12, both are still in beta and could be the reason.
You can use it if you have no problems after you found the reason for your crashes.

game was crashing on start up for me to after an update then i found in task manager services tab that BEService was not running so after turning it on all is fine.

"Nvidia 511.23 Crash
497.29 works"

Deactivate Windows game bar.

Windows button + i /gaming and deactivate game bar, recording and stuff.

Open your search bar of Windows and write, cmd and open it pls with rights of admin. Now writen sfc /scannow.

It's the repair tool of Windows for corrupt data.

Disable the overlay of Discord

Discord/Settings/Gameoverlay and set it to off

For PUBG it self follow the steps below.

Uninstall/reinstall PUBG
Sometimes issues occur where files are corrupted, permissions aren’t set correctly, or certain aspects of the game aren’t installed correctly. To fix this we need to completely uninstall PUBG and associated files.



1 Uninstall PUBG

Go to your Steam library
Right Click on PLAYERUNKNOWN'S BATTLEGROUNDS and select Uninstall
A windows will pop up asking for confirmation, click on Delete

2 Remove associated files

Press Windows Key+R
Type in %localappdata% and then press Enter or OK
Delete the folder TslGame and WELLBIA
Navigate to Program Files\Common Files and delete the PUBG and UNCHEATER folder
Navigate to Program Files (x86)\Common Files\BattlEye and delete the file BEService_pubg.exe
Navigate to Program Files (x86)\Steam\steamapps\common and delete the folder PUBG
In Steam go to Settings>Downloads and click on CLEAR DOWNLOAD CACHE
Restart Steam

3 Reinstall PUBG

Yes... i did all of this and still no change.

[коМпоТ]

I wrote a ticket to PUBG support and i recieved a answer. I will post it , do what it says and will tell you later if i have success.
Thanks for writing to PUBG support.

I am sorry to hear that you are encountering freeze and crash issues in the game. I understand how you feel in this situation. I really appreciate you for trying a few troubleshooting steps, however, the issue persists. Not to worry, I am here to assist you.

To help you with this, I request you to try the below troubleshooting steps:


1. Setting Affinity for TSLgame.exe process:

- Open Task Manager > Details

- Launch game

- Tab out of the game and navigate to Details > TSLgame.exe > Set affinity > disable all CPU cores except CPU 0

- Tab back in the game, the game will load in, then you can go back to Details in Task Manager and enable all CPU cores again on the TSLgame.exe


2. Enabling 2 Windows services (Security Center + Windows Management Instrumentation)



a. Press Windows key + R

b. Enter "services.msc"

c. Find the mentioned above services and Right-click-> Properties

d. Set startup type to "Automatic"

e. Start the service under "Service status"



3. Disabling HPET (High Precision Event Timer)

- Launch CMD as an Administrator

- Disable BCD entry for HPET - bcdedit /set useplatformclock false

- Restart

- On Boot, go to BIOS/UEFI and disable HPET there as well (not required/possible on some motherboards)



4. Reinstall the Microsoft Visual C++ Redistributable



5. Disable the anti-virus and any third-party firewall or make an exception when launching the game.

[коМпоТ]

I still have the problem , after trying those fixes from the customer support team.

[коМпоТ]

https://youtu.be/55enY4pVsIY here is a video of the problem.

[Kanzaki/Toyota Ambassador]

exactly the same problem on 2070

[коМпоТ]

I see but I find the game being fun and enjoyable playing with friends. I won't play again untill I have some fixes about it... I tried removing the OC with Mai afterburner,still have the problem so it's not from it.

[коМпоТ]

I player for like 30hours and nothing wrong ( 3 or 4 crashes but nothing serious) and suddenly I started getting freezes