Pc randomly freezes when i play

[musty]

Hi, when i play pubg, my pc suddenly freezes and doesn't let me do anything, i can't even turn off it, i always have to turn off the power. Can anyone help me?

[xIHighVoltageIx]

Same here. PUBG talkt me im the first person with my problem :( I hope he can fix it. I have this problem since january

[[Cult]Marty McFly]

Same here, the last two weeks its just freezing my PC and I have to reset. Please fix this PUBG corp.

[xIHighVoltageIx]

Yeah Sound all is broken. Nothing Works Only Hard Reset...Event Viewer from Windows talk me Windows is shutting down, while i play PUBG. After 10-20 after Shutdown my System freeze :D

[[Cult]Marty McFly]

That's my exact problem, 2800hr in the game and this is the first time I've had a problem. It just stop dead, locks whole PC and I have to manually reset. This is the only game that does it.

[musty]

Originally posted by CultMarty McFly:

That's my exact problem, 2800hr in the game and this is the first time I've had a problem. It just stop dead, locks whole PC and I have to manually reset. This is the only game that does it.

Did you find a fix? PUBG support couldn't help me

[Lega]

Hi guys I can only post you what I did collect about crashes so far

"The solution was found. It is a Nvidia issue with PCIe Gen4. Downgrading to Gen3 in BIOS fixed it for me and the other guy.

This was not only happening in PUBG but all over the place.
Opening windows in Steam overlay while in game also caused it.
Blizzard launcher and opening Warzone also did it.
Discord streaming and screen sharing like previously mentioned."


Deactivate Windows game bar.

Windows button + i /gaming and deactivate game bar, recording and stuff.

Open your search bar of Windows and write, cmd and open it pls with rights of admin. Now writen sfc /scannow.

It's the repair tool of Windows for corrupt data.

For PUBG it self follow the steps below.

Uninstall/reinstall PUBG
Sometimes issues occur where files are corrupted, permissions aren’t set correctly, or certain aspects of the game aren’t installed correctly. To fix this we need to completely uninstall PUBG and associated files.



1 Uninstall PUBG

Go to your Steam library
Right Click on PLAYERUNKNOWN'S BATTLEGROUNDS and select Uninstall
A windows will pop up asking for confirmation, click on Delete

2 Remove associated files

Press Windows Key+R
Type in %localappdata% and then press Enter or OK
Delete the folder TslGame
Navigate to Program Files (x86)\Common Files\BattlEye and delete the file BEService_pubg.exe
Navigate to Program Files (x86)\Steam\steamapps\common and delete the folder PUBG
In Steam go to Settings>Downloads and click on CLEAR DOWNLOAD CACHE
Restart Steam

3 Reinstall PUBG

[fellowhuman]

Originally posted by Lega:

Hi guys I can only post you what I did collect about crashes so far

"The solution was found. It is a Nvidia issue with PCIe Gen4. Downgrading to Gen3 in BIOS fixed it for me and the other guy.

This was not only happening in PUBG but all over the place.
Opening windows in Steam overlay while in game also caused it.
Blizzard launcher and opening Warzone also did it.
Discord streaming and screen sharing like previously mentioned."


Deactivate Windows game bar.

Windows button + i /gaming and deactivate game bar, recording and stuff.

Open your search bar of Windows and write, cmd and open it pls with rights of admin. Now writen sfc /scannow.

It's the repair tool of Windows for corrupt data.

For PUBG it self follow the steps below.

Uninstall/reinstall PUBG
Sometimes issues occur where files are corrupted, permissions aren’t set correctly, or certain aspects of the game aren’t installed correctly. To fix this we need to completely uninstall PUBG and associated files.



1 Uninstall PUBG

Go to your Steam library
Right Click on PLAYERUNKNOWN'S BATTLEGROUNDS and select Uninstall
A windows will pop up asking for confirmation, click on Delete

2 Remove associated files

Press Windows Key+R
Type in %localappdata% and then press Enter or OK
Delete the folder TslGame
Navigate to Program Files (x86)\Common Files\BattlEye and delete the file BEService_pubg.exe
Navigate to Program Files (x86)\Steam\steamapps\common and delete the folder PUBG
In Steam go to Settings>Downloads and click on CLEAR DOWNLOAD CACHE
Restart Steam

3 Reinstall PUBG

I have been having the same problem since ever they had the pgi 2021 event update. Before that my game was fine. I have done everything you have suggested several times but no luck. All other games that I play are fine, stress test my system several times and its fine. Whats weird is that I can play training mode just fine for the whole 30min but the moment I go to arcade or a live game, the game freezes and my computer restarts 5 min, sometimes 15 min into the game.

[xIHighVoltageIx]

Anyone with this problem have disable livestreaming from PGI 2021 in option? I think maybe its "disable livestream" the true reason for our system freeze...i dont know...so i ask all have disable livestream ingame option?

[musty]

Originally posted by xIHighVoltageIx:

Anyone with this problem have disable livestreaming from PGI 2021 in option? I think maybe its "disable livestream" the true reason for our system freeze...i dont know...so i ask all have disable livestream ingame option?

I can't find it on my Options

[xIHighVoltageIx]

You have maybe some flickering Animation if you pick up Items?

[fellowhuman]

Originally posted by xIHighVoltageIx:

Anyone with this problem have disable livestreaming from PGI 2021 in option? I think maybe its "disable livestream" the true reason for our system freeze...i dont know...so i ask all have disable livestream ingame option?

I have tried disabling livestream and still get freeze and pc restarts. At the moment the only mode I can play is training mode without any problems

[[Cult]Marty McFly]

Nothing works, not a hardware issue this is 100% PUBG - Play Warzone with no issues. I have disabled the PCG screens in game (gameplay options) but still 15 - 20 mins into a game my pc bricks.

[xIHighVoltageIx]

I think its the PCI Feature but i didnt know it 100% :( But i think maybe Windows shutdown system for block incoming datas from stream or something...but i think we need no pci feature :)

But can you talk me if you pick up items you have little bittle black flickering or another flickering?

[Lega]

Originally posted by 76561197979888711:

I think its the PCI Feature but i didnt know it 100% :( But i think maybe Windows shutdown system for block incoming datas from stream or something...but i think we need no pci feature :)

But can you talk me if you pick up items you have little bittle black flickering or another flickering?

"The solution was found. It is a Nvidia issue with PCIe Gen4. Downgrading to Gen3 in BIOS fixed it for me and the other guy.

This was not only happening in PUBG but all over the place.
Opening windows in Steam overlay while in game also caused it.
Blizzard launcher and opening Warzone also did it.
Discord streaming and screen sharing like previously mentioned."

That?

[xIHighVoltageIx]

So i dont use PCI Gen 4^^ Cause RTX 2070 Super^^