Suddenly being stuck on a black screen when starting the game

[TNrg]

Anyone else getting this?

I can't get the game to start, I only see a black screen and the cursor and lots of GPU coil whine. I have tried:

Reinstalling graphics drivers
Removing and reinstalling GeForce experience (my GeForce experience has for some reason lost all my games and settings, can't get them back)
Reinstalling the game
Also tried to reinstall older graphics drivers

No changes to my setup whatsoever before the problem just randomly started appearing.

Other games that I play work just fine.

[TNrg]

Forgot to mention I have also tried validating the game files many times.

[thethor2323]

same happened as me ...
I was suggested the latest update ...
and updates are not available

[TNrg]

Originally posted by Lega:

Originally posted by TNrg:

Forgot to mention I have also tried validating the game files many times.

Did you try to set an exception of PUBG to your anti-virus?
Please set it to your threat protection not the firewall.

Hit me up if it doesn't work.

I just excluded the whole Steam folder for PUBG in my antivirus, didn't help. Now I'm trying to remove the folder from the local apps which stores all the PUBG settings (grapchis, keybinds etc) and validate game files again.

[Olo]

same hier. black screen, only cursor and loud coil whine.

Intel Core i7 4770S
ASUS Z87I-PRO
EVGA RTX2070 Driver: 460.89
Win10 Pro 20H2 Build 19042.685

-switch off windows firewall & anti-virus
-validating gamefiles
-delete game config-files
don't solve the problem

[TNrg]

Could there be a problem with the newest GPU drivers? Anyways I uninstalled the game already, seems like there's nothing I can do to fix it. Maybe a format would do the trick but PUBG isn't worth that much effort.

[Набимир]

did you try pressing any key on your keyboard when that happens ?
(i have the same problem since more than a year, your GPU is whining because at that precise moment it's pushing over 4000fps)
for me pressing a random key every time i start the game when the black screen appears, or slightly before, always did the trick so far, but maybe your issue is different with the same symptoms, idk...

[TNrg]

Originally posted by эль наб:

did you try pressing any key on your keyboard when that happens ?
(i have the same problem since more than a year, your GPU is whining because at that precise moment it's pushing over 4000fps)
for me pressing a random key every time i start the game when the black screen appears, or slightly before, always did the trick so far, but maybe your issue is different with the same symptoms, idk...

Interesting, I'll give it a try! Could it have anything to do with the high FPS? I could try limiting the FPS to my monitor refresh rate. Also, seems like yesterday they released new GPU drivers, gonna try that too.

Yesterday I uninstalled the game (again), also uninstalled GF Experience and manually deleted GPU drivers, rebooted and installed the latest drivers.

Btw, could it be an MSI Afterburner problem? Do you use it? I don't use any of it's OC or voltage or power features, I just monitor my FPS, frame times and temps and such but it's the sort of program that could cause conflicts. Last time I had crashing problems with PUBG it was due to CPU overclocking.

[TNrg]

None of the above worked.

[Набимир]

The coil whine is generated by the artificially high fps one that easily rendered black screen.
i use an old version of msi afterburner, but i don't oc with it, i just use it to monitor from times to times.
Every rig is different though, hard & software wise, i think we have the same problem, but maybe not for the same reasons.
You could try using DDU being 2 GPU driver install while you're at it.
I'm glad i so far never had to do anything more than pressing a random key to make that screen disappear & the lobby load.
I hope you'll find a fix that works for you.

[Arjuna Sasrabahu]

mine always forced close after 10 minutes play. i play 2 week ago worked fine but now its annoying to always forced close. I verify file do nothing, update Adrenalin too. Is it because new patch or something else??
Sorry my bad english

[长路漫漫..]

Exclude your hard disk problems, you can directly verify the integrity of the file, install the C + + framework and repair the device, it should be no problem.

[Olo]

after my last post i formating my gaming PC. I only installed PUBG and the latest GF driver (no GFE). Yesterday i can play PUBG. Today again black screen

[Arjuna Sasrabahu]

Originally posted by Lega:

Originally posted by The Kingsman:

mine always forced close after 10 minutes play. i play 2 week ago worked fine but now its annoying to always forced close. I verify file do nothing, update Adrenalin too. Is it because new patch or something else??
Sorry my bad english

Verify doesn't solve all problems, please perform a clean reinstall.


Uninstall/reinstall PUBG
Sometimes issues occur where files are corrupted, permissions aren’t set correctly, or certain aspects of the game aren’t installed correctly. To fix this we need to completely uninstall PUBG and associated files.



1 Uninstall PUBG

Go to your Steam library
Right Click on PLAYERUNKNOWN'S BATTLEGROUNDS and select Uninstall
A windows will pop up asking for confirmation, click on Delete

2 Remove associated files

Press Windows Key+R
Type in %localappdata% and then press Enter or OK
Delete the folder TslGame
Navigate to Program Files (x86)\Common Files\BattlEye and delete the file BEService_pubg.exe
Navigate to Program Files (x86)\Steam\steamapps\common and delete the folder PUBG
In Steam go to Settings>Downloads and click on CLEAR DOWNLOAD CACHE
Restart Steam

3 Reinstall PUBG

Thank U. I will try

[TNrg]

Originally posted by The Kingsman:

Originally posted by Lega:

Verify doesn't solve all problems, please perform a clean reinstall.


Uninstall/reinstall PUBG
Sometimes issues occur where files are corrupted, permissions aren’t set correctly, or certain aspects of the game aren’t installed correctly. To fix this we need to completely uninstall PUBG and associated files.



1 Uninstall PUBG

Go to your Steam library
Right Click on PLAYERUNKNOWN'S BATTLEGROUNDS and select Uninstall
A windows will pop up asking for confirmation, click on Delete

2 Remove associated files

Press Windows Key+R
Type in %localappdata% and then press Enter or OK
Delete the folder TslGame
Navigate to Program Files (x86)\Common Files\BattlEye and delete the file BEService_pubg.exe
Navigate to Program Files (x86)\Steam\steamapps\common and delete the folder PUBG
In Steam go to Settings>Downloads and click on CLEAR DOWNLOAD CACHE
Restart Steam

3 Reinstall PUBG

Thank U. I will try

Did this help?

[Arjuna Sasrabahu]

Originally posted by TNrg:

Originally posted by The Kingsman:

Thank U. I will try

Did this help?

i do but still crash in 10 or 10 minutes. i turn off windows defender n firewall too. maybe cuz last patch. before last patch game works fine to me