New Computer Specs and now PUBG always crashes

[ShadeLineHeart]

So over the last about month and some days I've been e-mail the PUBG support team with my problem. I finally upgraded my computer to much better pieces; minus my Graphics Card, and since then PUBG constantly crashes shortly after the PUBG Logo. I've gone through over a dozen troubleshooting and repairs that PUBG has e-mailed me with but nothing works. VERY rarely the game will actually fully launch and put me to where I hear music, but that's it. It won't crash, it won't bring me to the menu, I just look at the title screen with music. Can anyone possibly help me find a fix for this?

[Damage Dealer]

post your specs. as a start

[TheEmrys]

That is going to be either a software or driver issue.

[Sarcophaser]

...waiting for Spec`s ...
Dann wird`s auch lustig ! LOL

[Miri]

What says the crash window?

Interessant wäre auch, was in der Crash- Meldung steht. ^-^

[ShadeLineHeart]

I'm running:
AMD Ryzen Threadripper 1920X 12-Core Processor (24 CPUs), ~3.8GHz
2 x 18 GB Corsair Vengeance RAM
ROG Zenith Extreme Motherboard
Radeon R9 290X Graphics Card

Hard Drive and SSD and both new with all drivers up to date.

[ShadeLineHeart]

Първоначално публикувано от BlackWidow:

What says the crash window?

Interessant wäre auch, was in der Crash- Meldung steht. ^-^

Nothing, it's the standard crash report from PUBG Corps that says there was a problem and that I cant send them the crash report; but doesn't tell me what caused the crash.

[Memo]

Not saying it is the issue but the 290x card is like almost 5 years old now.
Threadrippers are known to have issues in some games but not consistenly. It's weird.

[Mr-Nightmare162]

290x card is not the problem ( guessing ) mine 570 was running well guess the card is same age

[Petrus90CZ]

I have a similar problem when I run pubg I play one, sometimes 2 games and after the game when I'm going to appear in the lobby so I crash it. When I press ctrl + alt + del and run a task manager, it shows that pubg has stopped working. I tried several times to clean the pc, reinstalled the gpu drivers and even reinstall the whole pubg nothing helped before it worked normally .. My pc is fx 8300, gtx 1050 ti 12 gb ram 240ssd + HDD 1 tb

[Joe Coffee]

I was having the pubg launcher has stopped working 15 minutes into everygame and it would minimize window. I fixed it by accident by removing steam and the game and resinatalling them . Never happened again no idea why.

[texasrattler]

Първоначално публикувано от ShadeLineHeart:

I'm running:
AMD Ryzen Threadripper 1920X 12-Core Processor (24 CPUs), ~3.8GHz
2 x 18 GB Corsair Vengeance RAM
ROG Zenith Extreme Motherboard
Radeon R9 290X Graphics Card

Hard Drive and SSD and both new with all drivers up to date.

You upgraded to a CPU that isn't meant for gaming and went with AMD which is known to have issues with Pubg and some other games. Wow, you are a genius.

[texasrattler]

Try:
Open task manger, startup, disable ALL programs. Test game.
Disable anti virus or firewall while gaming.
If you did above, open task manager, details, it will show you what programs are running. Something could be conflicting with the game. End/disable program.

If you use Discord, disable overlay.
In Discord or Chrome browser, disable hardware acceleration. May help crashes and improve fps a little.
If you use Geforce Experience aka GFE, uninstall or disable features like shadowplay.
Disable Game Mode/DVR in Windows or in the Xbox App

In Windows 10, disable all background apps under privacy.

If you have a AMD Ryzen processor, disable SMT.

May help with crashes:
-Disable fullscreen optimization in tslgame, tslgame_be n tslgame_eac
Right click on game, properties, local files, browse local files, tslgame, binaries, win64, tslgame and tslgame_be. Right click on each exe, properties, compatibility and put a checkmark in disable fullscreen optimizations
-Make sure you are the admin and/or run the game as admin
-Make sure compatability mode is unchecked, some have found it checked
-Try repairing MS C++ 2013, 2015 or 2017.

May help with sound:
https://help.uaudio.com/hc/en-us/articles/211166003-How-to-Disable-Exclusive-Mode-in-Windows-Sound-Preferences
In windows 10, go to settings, privacy, microphone, allow access to the mcirophone on this device change it to on, allow apps to access your microphone turn on.

•In the NVidia control panel, manage 3D settings, set the “power management mode” to “prefer maximum performance.” (For NVidia users only)
•Try turning off shader cache in NVidia Control Panel. (For NVidia users only) May improve fps or help with stutters.

May help performance and memory related issues.
Disable SuperFetch

Disable from Services
1.Hold the Windows Key, while pressing “R” to bring up the Run dialog box.
2.Type “services.msc“, then press “Enter“.
3.The Services window displays. Find “Superfetch” in the list.
4.Right-click “Superfetch“, then select “Properties“.
5.Select the “Stop” button if you wish to stop the service

SFC scan
https://support.microsoft.com/en-au/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system

Programs that may interfere with Steam
https://support.steampowered.com/kb_article.php?ref=9828-SFLZ-9289

Installed games appearing as uninstalled
https://support.steampowered.com/kb_article.php?ref=8379-RYIP-2998

BattlEye FAQ
https://www.battleye.com/support/faq/

Possible Fix for [25] BattlEye: Corrupted Data

1. Open Steam and Uninstall PUBG by rightclicking the game, pressing uninstall and confirming the popup.
Once the game is uninstalled, continue to remove following files from your computer.
2. Windows Key + R and type in %localappdata%
3. Delete the folder "TslGame" and "BattlEye" if they appear here.
4. Navigate to Program Files (x86)\Common Files\BattlEye and just delete this whole folder, if it appears here.
5. Navigate to Program Files (x86)\Steam\steamapps\common and delete the folder PUBG, aswell as PUBG Test & PUBG Experimental, if you have them installed.
6. In Steam, go to Settings -> Download and Clear Download Cache.
This will log you out of steam and delete the Cache for steam Downloads. Nothing harmful.

Now, time to reinstall PUBG.

[ShadeLineHeart]

Първоначално публикувано от texasrattler:

Първоначално публикувано от ShadeLineHeart:

I'm running:
AMD Ryzen Threadripper 1920X 12-Core Processor (24 CPUs), ~3.8GHz
2 x 18 GB Corsair Vengeance RAM
ROG Zenith Extreme Motherboard
Radeon R9 290X Graphics Card

Hard Drive and SSD and both new with all drivers up to date.

You upgraded to a CPU that isn't meant for gaming and went with AMD which is known to have issues with Pubg and some other games. Wow, you are a genius.

First off the sarcasm is not needed. I originally only had a REALLY ♥♥♥♥♥♥ 2 core Processor and it ran PUBG fine. So I UPGRADED my CPU to something that was much better than what I had, so I don't see how that could be a problem if a super old Warehouse base 2 core CPU could run it.

Първоначално публикувано от Memo:

Not saying it is the issue but the 290x card is like almost 5 years old now.
Threadrippers are known to have issues in some games but not consistenly. It's weird.

Yeah my GPU needs an upgrade but atm I barely had enough for what I had and it runs most games that I play. It is on my shopping list though. And this is the same GPU I had in my old computer that ran PUBG so I can't imagine that suddenly that's the problem


I've tried many of the above comment bug fixes including but not limited to:

Removing my over-clock from the CPU
Running the game using less cores
Disabling some cores from running
Running the computer in clean boot with no applications turned on / all apps disabled
Reinstalled Steam / PUBG / Verified file integrity
Launched Steam and/or PUBG as Admin with and without -noborder
Disabled AMD applications including my Case LEDS and the RGB program of my motherboard / Ram
Saving and then running PUBG off my SSD
Running an mdsched through commandprompt
Uninstalling all AMD drivers and programs and reinstalling just the required drivers for GPU and CPU and then running PUBG
Tried all of the above steps with firewall protection disabled and enabled.
Run a registry clean through windows and Malwarebyte

[Xphylion]

Have you overclocked your memory?

[ShadeLineHeart]

Първоначално публикувано от Xphylion:

Have you overclocked your memory?

No, I've left my memory be since I got it. The only thing I overclocked was the CPU which I returned to normal.

As of right now the problem seems resolved. A support member game me a recommendation using AMD Ryzen Master Application and I just played a full game without a crash or error. Going to try launching PUBG and closing it a few times to make sure it opens consistenly but I think the problem has been solved.