game crashes after update

[Sae]

after updating,my pubg keep crashing during the connecting part anyone help? :(

[Lega]

Some one had wrote to the support, this is what they had wrote.

He did this step - Go to C:Program Files (x86)SteamsteamappscommonBattlegroundsTslGameBinariesWin64 > select TsLGame.exe > right click it > run as Admin. It hasn't crashed once on me today and hopefully it fixed the problem permently. Hope this helps others with the same issues.

Thank you for writing to PUBG support.


We are sorry to hear that you are facing the game crash issue. I'd request you to follow the below troubleshooting steps in order to fix crashing issue. You can skip the steps if you have already tried.

First of all, locate and delete all the files than Reinstall the game (Clean Reinstall).

# Make sure your Windows OS is up to date:
Go to the Start Menu > type Settings
Select Update & Security > Check for Updates
Install the available updates > restart your computer.
# Make sure that all of your drivers are updated, both for your GPU and any other hardware you are using. You can download the latest NVIDIA or AMD drivers from the links below:
NVIDIA driver updates
AMD driver updates
# Run Steam as an Admin. This can also help fix the “Steam Initialization Failure” error. Simply go to C: Program Files (x86)Steam > right click on Steam.exe and select Run as Administrator.
#Run PlayerUnknown’s Battlegrounds as an Admin.
Go to C:Program Files (x86)SteamsteamappscommonBattlegroundsTslGameBinariesWin64 > select TsLGame.exe > right click it > run as Admin.
# Disable Windows Defender.
# Disable Windows Firewall and any other third-party antivirus solutions:
Go to Control Panel > System and Security > Windows Firewall
Use the options available on the left-hand panel to either turn the Firewall off or allow an exception for the game.
# Update/Reinstall Visual C++ Redistributable for Visual Studio 2015. You can download the tool from Microsoft’s support page.
# Install the latest update for Universal C Runtime in Windows.
# Scan your system using a registry cleaner. If you don’t have one installed on your computer, check out this list of the best registry cleaners for Windows 10.
# Set the launch options to -noborder.
#. Place PlayerUnknown’s Battlegrounds on the same hard drive as your Windows OS.
# Load the game on the lowest settings .
# For improving the performance of the game.

You can try installing a game in an SSD(Solid state drive), as its much faster than a normal hard disk drive.

Hopefully, this helps you in fixing this issue. If the issue still persists please get back to us with the screenshot of the crash message on the screen.

We're always available here to assist our players. Please let me know if you have any other feedback, questions or comments. I'll be happy to assist you in any way I can.

[GhostvOne]

Publicado originalmente por Lega:

Some one had wrote to the support, this is what they had wrote.

He did this step - Go to C:Program Files (x86)SteamsteamappscommonBattlegroundsTslGameBinariesWin64 > select TsLGame.exe > right click it > run as Admin. It hasn't crashed once on me today and hopefully it fixed the problem permently. Hope this helps others with the same issues.

Thank you for writing to PUBG support.


We are sorry to hear that you are facing the game crash issue. I'd request you to follow the below troubleshooting steps in order to fix crashing issue. You can skip the steps if you have already tried.

First of all, locate and delete all the files than Reinstall the game (Clean Reinstall).

# Make sure your Windows OS is up to date:
Go to the Start Menu > type Settings
Select Update & Security > Check for Updates
Install the available updates > restart your computer.
# Make sure that all of your drivers are updated, both for your GPU and any other hardware you are using. You can download the latest NVIDIA or AMD drivers from the links below:
NVIDIA driver updates
AMD driver updates
# Run Steam as an Admin. This can also help fix the “Steam Initialization Failure” error. Simply go to C: Program Files (x86)Steam > right click on Steam.exe and select Run as Administrator.
#Run PlayerUnknown’s Battlegrounds as an Admin.
Go to C:Program Files (x86)SteamsteamappscommonBattlegroundsTslGameBinariesWin64 > select TsLGame.exe > right click it > run as Admin.
# Disable Windows Defender.
# Disable Windows Firewall and any other third-party antivirus solutions:
Go to Control Panel > System and Security > Windows Firewall
Use the options available on the left-hand panel to either turn the Firewall off or allow an exception for the game.
# Update/Reinstall Visual C++ Redistributable for Visual Studio 2015. You can download the tool from Microsoft’s support page.
# Install the latest update for Universal C Runtime in Windows.
# Scan your system using a registry cleaner. If you don’t have one installed on your computer, check out this list of the best registry cleaners for Windows 10.
# Set the launch options to -noborder.
#. Place PlayerUnknown’s Battlegrounds on the same hard drive as your Windows OS.
# Load the game on the lowest settings .
# For improving the performance of the game.

You can try installing a game in an SSD(Solid state drive), as its much faster than a normal hard disk drive.

Hopefully, this helps you in fixing this issue. If the issue still persists please get back to us with the screenshot of the crash message on the screen.

We're always available here to assist our players. Please let me know if you have any other feedback, questions or comments. I'll be happy to assist you in any way I can.

its not working

[Lega]

Publicado originalmente por Berba Crees:

I solved this problem as follows:

enter the pubg file location

PUBG\TslGame\Content\Paks

and delete month 07 is all files

I solved it like this

Try this and call me back pls after that.

[Lega]

i have another way after that but maybe it helps you aswell.

[silentlibra]

Publicado originalmente por Berba Crees:

I solved this problem as follows:

enter the pubg file location

PUBG\TslGame\Content\Paks

and delete month 07 is all files

I solved it like this

many thanks, it solves finally, i haven't played it for weeks!!!

[DarkRiver]

Publicado originalmente por Berba Crees:

I solved this problem as follows:

enter the pubg file location

PUBG\TslGame\Content\Paks

and delete month 07 is all files

I solved it like this

month 07 means..?? all the pak file that the date was July is it..??

[Lega]

Publicado originalmente por Dark River:

Publicado originalmente por Berba Crees:

I solved this problem as follows:

enter the pubg file location

PUBG\TslGame\Content\Paks

and delete month 07 is all files

I solved it like this

month 07 means..?? all the pak file that the date was July is it..??

7 is july

[DarkRiver]

Publicado originalmente por Lega:

Publicado originalmente por Dark River:

month 07 means..?? all the pak file that the date was July is it..??

7 is july

settle.... delete all the file by the date July.... can continue playing like usual.. didnt notice any problem yet