Stuck when I go to menu

[Pargin]

Hello, after the match, when I go to menu, my loading screen is stuck, only way is restart game or waiting about 5 min then game return to menu.. During stuck in Task Manager the game looks does not respond, I try unninstal, verify game and still the same problem, btw new pc.. What can I do ? ..

[PainShoker]

Same problem. Also i stuck when starting game

[✪ SybriX ツ]

me too

[Pargin]

Pubg support:

Hello Survivor,

Thanks for taking time to contact PUBG support.

I am sorry to hear that. First off, make sure your system meets the minimum requirements to run the game:

1. Closeout any programs or services that are running in the background.
2. Try restarting your computer to get a fresh start.
3. Lower your graphics settings to improve game performance.
4. Always keep your drivers updated to the latest.

If the issue persists, I request you to provide the .nfo file of your PC. To obtain a System Information file (NFO):

- On the keyboard, hold down the WINDOWS key and then hit R.
- In the Run window, type MSINFO32 and then click OK.
- In the System Information window, click the File menu and then Save.
- Set the desired folder to save to, enter a file name, and then click Save.

We're always available here to assist our players. Please let me know if you have any other feedback, questions or comments. I'll be happy to assist you in any way I can.

PLAYERUNKNOWN'S BATTLEGROUNDS

[Pargin]

Hello Survivor,

Thanks for taking time to contact PUBG support.

I am sorry to hear you are still facing this issue! I'd like to inform you that the crash issue you were facing was now has been fixed in our recent patch update. Please download the latest patch via your Steam client. I'd request you to follow the below troubleshooting steps in order to fix the crash issue you are facing.

First of all Reinstall the game.

1. Restart Steam. This simple action allows your computer to fix many issues, and it’s extremely useful after you’ve installed the latest OS updates.
2. Verify the integrity of the game on Steam:
Go to steam > right click PlayerUnknown’s Battlegrounds
Click the Local Files tab > select Verify Integrity of Game Files.
3. Make sure your Windows OS is up to date:
Go to the Start Menu > type Settings
Select Update & Security > Check for Updates
Install the available updates > restart your computer.
4. Make sure that all of your drivers are updated, both for your GPU and any other hardware you are using. You can download the latest NVIDIA or AMD drivers from the links below:
NVIDIA driver updates
AMD driver updates
5. Run Steam as an Admin. This can also help fix the “Steam Initialization Failure” error. Simply go to C: Program Files (x86)Steam > right click on Steam.exe and select Run as Administrator.
6. Run PlayerUnknown’s Battlegrounds as an Admin.
Go to C:Program Files (x86)SteamsteamappscommonBattlegroundsTslGameBinariesWin64 > select TsLGame.exe > right click it > run as Admin.
7. Disable Windows Defender.
8. Disable Windows Firewall and any other third-party antivirus solutions:
Go to Control Panel > System and Security > Windows Firewall
Use the options available on the left-hand panel to either turn the Firewall off or allow an exception for the game.
9. Update/Reinstall Visual C++ Redistributable for Visual Studio 2015. You can download the tool from Microsoft’s support page.
10. Install the latest update for Universal C Runtime in Windows.
11. Scan your system using a registry cleaner. If you don’t have one installed on your computer, check out this list of the best registry cleaners for Windows 10.
12. Set the launch options to -noborder.
13. Place PlayerUnknown’s Battlegrounds on the same hard drive as your Windows OS.
14.For improving the performance of the game.
You can try installing a game in an SSD(Solid state drive), as its much faster than a normal hard disk drive.

Hopefully, this helps you in fixing this issue. Please do let me know if the issue still persists.

We're always available here to assist our players. Please let me know if you have any other feedback, questions or comments. I'll be happy to assist you in any way I can.

PLAYERUNKNOWN'S BATTLEGROUNDS