PUBG no longer loads from Steam --- Error: Blocked loading of file ... tslgame.exe

[Vandenburg]

Starting about a week ago, after months of playing just fine, PUBG in Steam no longer loads. Error is:

16:40:07: Starting BattlEye Service...
16:40:12: Launching game...
16:40:46: Note: File blocks can be ignored if they don't cause problems with the game.
16:40:46: [INFO] Blocked loading of file: "D:\Program Files (x86)\Steam\steamapps\common\PUBG\TslGame\Binaries\Win64\TslGame.exe".

In steam it will say "RUNNING" for about 10 seconds and then disappear. BEService starts but quits. I never get to the splash screen or lobby. All other steam games working fine.

Googled and found TONS of suggested fixes. I tried them ALL, including a fresh load of WIN10. Then I went to my spare laptop and found that the same thing was happening to PUBG there, and on that machine I had not taken a Windows update in some time, which leads me to believe that that problem is the result of a PUBG update and not Windows so all that time spend reloading the laptop was sure wasted.

It seems that enough people are having the same problem in the last week or so that we would be hearing more about this. Hey, it's just a game so no freaking out here but still rather frustrating not to be able to use something you've paid for and invested in in-game swag. :(

Any suggestions would be appreciated!

[Lega]

Someone found a solution i safed it to help people out.

If you dont use an network (NAS) to play PUBG, ignore it.


The solution is to add a new task via command(admin):

schtasks /create /tn "my_mount" /tr "net use V: \\hostname\directory password /user:domain\username /persistent:yes" /sc onstart /RU SYSTEM
*Thanks to https://superuser.com/questions/753400/map-network-drive-for-the-system-user-in-windows*

Obviously you have to replace V:, hostname\directory, password and domain\username with your personal data.

The Mount Pount (V: for example) you choose must be identical to the one u use on your user login,

Maybe you have to add quotation marks afterwards in the task scheduler if youre hostname/directory/domain/username contains a space.

A reboot can be required but it should be enough to manually start the task.

Short explanation on the solution:

BattleEye itself is not the problem.
The "problem" is windows's implementation of smb (nas) clients.
When you add a network folder it is only added for your user.
But BattleEye is running with the system user, an 'invisible' user which therefore has not access to any shared folders a regular user is connected to.

By letting the system user run the 'net use' command on startup to attach your nas storage, the system user also gains access to the shared folder and therefore BattlEye can access your Game files and check them.

Glad to found a good working solution which should work for every BattlEye implementation:)
*Tested on Windows 10 and Insurgency running from Ubuntu/ext4 nas

[Vandenburg]

Thanks for the info. In my case, however, I'm just on a stand alone gaming laptop running WIN10 Pro (10.0.18362 Build 18362). Nvidia GTX 1080. All Windows and system drivers are completely up to date.

[Lega]

Escrito originalmente por gamez:

Thanks for the info. In my case, however, I'm just on a stand alone gaming laptop running WIN10 Pro (10.0.18362 Build 18362). Nvidia GTX 1080. All Windows and system drivers are completely up to date.

Ok thanks.

Try to reinstall PUBG on the clean way.

Uninstall/reinstall PUBG
Sometimes issues occur where files are corrupted, permissions aren’t set correctly, or certain aspects of the game aren’t installed correctly. To fix this we need to completely uninstall PUBG and associated files.



1 Uninstall PUBG

Go to your Steam library
Right Click on PLAYERUNKNOWN'S BATTLEGROUNDS and select Uninstall
A windows will pop up asking for confirmation, click on Delete

2 Remove associated files

Press Windows Key+R
Type in %localappdata% and then press Enter or OK
Delete the folder TslGame
Navigate to Program Files (x86)\Common Files\BattlEye and delete the file BEService_pubg.exe
Navigate to Program Files (x86)\Steam\steamapps\common and delete the folder PUBG
In Steam go to Settings>Downloads and click on CLEAR DOWNLOAD CACHE
Restart Steam

3 Reinstall PUBG

[Vandenburg]

Precisely following these steps unfortunately did not result in a successful game launch. I still get the same blocking error on TslGame.exe originally mentioned. BTW, PUBG Test Server runs just fine.

[Lega]

You should deactivate your antivire solution like bitdefender. Or try to set a rule in it.

Advanced thread defence is very strong in bitdefender. I also have it.

[Lega]

Escrito originalmente por gamez:

Precisely following these steps unfortunately did not result in a successful game launch. I still get the same blocking error on TslGame.exe originally mentioned. BTW, PUBG Test Server runs just fine.

Maybe it doesnt have battleeye atm.

[Vandenburg]

I have AV and also anti-malware. I disabled both of them entirely and it did not make any difference. Neither is affecting the blocking. All files verify successfully in steam.

[A Walrus]

Yep they changed something, and broke it. I'm not changing things on my computer to make it work. I come home from work to enjoy my time gaming, not to work some more to play a game. They spend enough time with servers down performing maintenance to have everything work properly ffs. I'm done until they hopefully fix it.

With everything they've done they are losing players. Check out the Steam Charts, only 85k on right now. I give it mid of next year if they don't save their game before its down to 20k or less.

[Vandenburg]

Well, same here. Such a high stress job, so nice to veg out for a round or two of PUBG in the evening. I'd love to know exactly how many people are out there right now unable to start the game. Maybe I'm just one of a couple so nobody cares. Guess I'll go back to LOTRO for a bit :(

[Lega]

Dude try to rename to Tsl.exe

Like Tsl24.exe and try it again.

[Vandenburg]

By doing that, of course, it simply recreates TslGame.exe; and in my case it made no difference. The game still will not launch.

[Lega]

Escrito originalmente por gamez:

By doing that, of course, it simply recreates TslGame.exe; and in my case it made no difference. The game still will not launch.

Ok thats bad......

You should contanct the support.

https://www.pubg.com/support/

And tell them what you had done so far.

Good luck

[Vandenburg]

Tried that. No response (yet).

[Lega]

Escrito originalmente por gamez:

Tried that. No response (yet).

It could be a while its weekend. ;)

[Torque]

Escrito originalmente por Lega:

Someone found a solution..

I don't understand. What is V? Hostname? Username?