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I contacted the support and they told me that you can not raise the BAN there, what happened to me
LES ♥♥♥♥ LO SIGUIENTE:
I PUT THEM THE FOLLOWING:
ENGLISH:
Hello, I on December 3, I purchase the game PLAYERUNKNOWN'S BATTLEGROUNDS, it cost me a lot to get the money ... it's a game that I love, the problem is the following, I only have 7 hours played. Today at 7:45 AM (Argentine time) around that time, I made a good game because I am very bad ... Then I connect at 13:30 PM (Argentine Time) and I find a VAC. I do not understand why I have friends with whom I played and can tell you that I never cheated or offended anyone by chat. Just use the WTFAST program since my internet is very bad, it is a very good program that helps you with the MS in a lot of games and is used by many people ... please I love your videogame and it cost me a lot to buy it, I would never cheat Greetings.
Español:
Hola, yo el día 3 de Diciembre compre el juego PLAYERUNKNOWN'S BATTLEGROUNDS me costo mucho conseguir el dinero... es un juego que me encanta, el problema es el siguiente tengo solamente 7 horas jugadas. Hoy a las 7:45 AM (horario argentino) alrededor de esa hora, me hice una partida buena ya que soy muy malo... Luego me conecto a las 13:30 PM (Horario Argentino) y me encuentro con un VAC. No entiendo el motivo tengo amigos con los que lo eh jugado y pueden decirles que nunca hice trampa ni ofendí a nadie por el chat. Tan solo use el programa WTFAST ya que mi Internet es muy malo, es un programa muy bueno que te ayuda con el MS en una gran cantidad de juegos y lo usa mucha gente... por favor me encanta su videojuego y me costo mucho comprarlo, nunca haria trampa Saludos.
ELLOS ME RESPINDIERON LO SIGUIENTE:
THEY RESPONDED TO ME THE FOLLOWING:
Greetings,
If you are receiving a message when attempting to access PlayerUnknown's Battlegrounds saying "you have been banned from Steam", it means that our anti-cheat partner BattlEye reported to Steam that it detected cheating/hacking software on your compter, resulting in a permanent ban. Customer Support is not able to lift this type of ban put in place by BattlEye.
If you receive a different message when attempting to get into the game that lists a time in hours, this means the suspension or ban was put in place by one of our moderators due to their detecting a violation of the terms of use / rules of conduct on your account. An example message is:
"you are banned from games for 'detecting anomalies' (24 hours left)"
We have instituted an automatic review of all moderator bans to ensure they are valid. For this reason, the ban will first appear as a 24 hour suspension. If the ban is lifted, this suspension will be removed and you will be able to access the game again. If the ban is upheld, the suspension will be replaced by a permanent ban, which will display as being a ban lasting several thousand hours.
Please be aware that as we cannot lift bans that are implemented by BattlEye, and bans implemented by our moderators are automatically reviewed, we do not provide additional reviews of bans.
Thank you,
EME Customer Support
** OUR STAFF WILL NEVER ASK FOR YOUR PASSWORD **
** Keep It Secret, Keep It Safe**
LES ♥♥♥♥ LO SIGUIENTE:
I PUT THEM THE FOLLOWING:
english
But I am innocent ... do not use any third-party program I do not understand why I have that ban ... IT WAS A MISTAKE PLEASE, they can not ban me like that because if ... I cost a lot to buy it please ... I want a Solution Do not use any trap or disrespect any player I only have 7 hours played I bought it 3 days ago DO NOT UNDERSTAND PLEASE
Spanish:
Pero yo soy inocente... no use ningun programa de terceros no entiendo por que tengo ese ban... FUE UN ERROR POR FAVOR, no me pueden banear asi por que si... me costo mucho comprarlo porfavor... quiero una solucion no use ninguna trampa ni falte el respeto a ningun jugador solo tengo 7 horas jugadas me lo compre hace 3 dias NO ENTIENDOO POR FAVOR
PLEASE TODAY IS MY BIRTHDAY
ELLOS ME RESPONDIERON LO SIGUIENTE:
THEY RESPONDED TO ME THE FOLLOWING:
Hello,
Bans that are implemented by our anti-cheat partner BattlEye cannot be lifted by customer support. Bans that are implemented by our moderation staff start out as 24 hour suspensions, and are automatically reviewed. If the ban is determined to be valid, it becomes permanent. If the ban is found to have been placed in error, it will be lifted.
Because bans are automatically reviewed, we do not accept individual appeals on bans.
Thank you,
EME Customer Support
** OUR STAFF WILL NEVER ASK FOR YOUR PASSWORD **
** Keep It Secret, Keep It Safe**