Master List of Phantom Doctrine Fixes

[Satoru]

If you are running into any issues with the game, please try all the workarounds below to see if one of them solves your issue. Also, please look for any existing threads that might cover your issue before starting a new one. Thanks!

Where is My Artbook/Soundtrack

There's been a technical issue with getting this content to users. The devs are aware of the issue. Rest assure you will be getting the promised Digital Deluxe content as long as you purchase the game before August 28st

The OST which has MP3 and FLAC versions, can be found in

Steam\SteamApps\common\PhantomDoctrine\Original Digital Soundtrack

Spies Told Me There Is A Manual?

Indeed. You can access the manual for the game in a few ways

* Right click on "Phantom Doctrine" in steam
* Select "View Player Manual"

The PDF itself can be found

<steam>\SteamApps\common\PhantomDoctrine\Manual\Phantom_Doctrine_Official_Manual.pdf

Knowledge is power in the spy game.

Update Your Video Card Drivers

It is also important that you update your drivers through software provided by your video card manufacturer or directly from their site. Using Windows or updating software provided by your laptop manufacturer to find more recently drivers is less reliable, as they will likely only have drivers that initially shipped with the product, or will be out of date with the actual video card manufacturer.

• For AMD cards, download the AMD Catalyst Control Center, which you can find here:
  
  http://www.amd.com/en-gb/innovations/software-technologies/catalyst
  
  
• For NVidia cards, go to this page and download the appropriate drivers for your card by providing the correct information:
  
  http://www.nvidia.com/Download/index.aspx
  
  If you have an NVidia GeForce card, you can also download and install the GeForce Experience to update your cards through that:
  
  http://www.geforce.com/geforce-experience

Laptop users should force their Nvidia/AMD cards

Use the Nvidia Control Panel or AMD CCC to force the game to use your built in GPU instead of the Intel one

This guide should help you depending on your video card:

http://www.howtogeek.com/175281/how-to-force-graphics-options-in-pc-games-with-nvidia-amd-or-intel-graphics/

Reinstall VCRedist

Go to

C:\Program Files (x86)\Steam\steamapps\common\Steamworks Shared\_CommonRedist\vcredist\2015

And re-run both the vcredist_x64.exe and the vcredist_x86.exe

Then reboot your computer

Reinstall DirectX

YES YOU HAVE TO DO THIS. I don't care you have the 'latest version'

Go to

C:\Program Files (x86)\Steam\steamapps\common\Steamworks Shared\_CommonRedist\DirectX\Jun2010
Run dxsetup.exe

Reboot your computer.

Reinstall the UE4 Redistributable

Go to

C:\Program Files\Steam\SteamApps\common\PhantomDoctrine\Engine\Extras\Redist\en-us

Run UE4PrereqSetup_x64.exe

Reboot your computer

Verify the Integrity of the Game Cache

If you have tried all of these workarounds, and are still having trouble running the game, or if there are other obvious missing elements to the game (such as missing fonts), validate that all of the files are actually installed properly:

• Go to your Steam Library
  
• Right click -> Properties on Phantom Doctrine
  
• Click the "Local Files" tab
  
• Click on the "Verify Integrity of Game Cache..." button

Reporting Technical Problems

It's important for the devs to know what your system specs are if they are to troubleshoot issue. Try to put a baseline information such as

OS:
Video Card:
CPU:

You can also go to the Steam Client and go to
Steam-Help-System Information

That window has a lot of technical stuff about your system that can help the devs identify things

Also when describing your problem be as descriptive as possible. They'll need to recreate your problem so more details is always better. Adding screenshots can also be helpful in describing visual issues.

Please be patient. The devs are absolutely committed to getting the game working for everyone.

The devs are active in fixing everyone's problems. So definitely post your bugs and crashes and they'll get resolved as fast as humanly possible.

I understand not being able to play the game is frustrating. But please be patient.

[Satoru]

Reserved

[CFG_Hitch]

Satoru, thank you very much for your help. We truly appreciate it.

[HypnoToad]

tried everything on this and nothing worked.

[himmatsj]

These are not fixes man. Why do the devs pin these? Extremely general and what is it supposed to even fix?

[CFG_Hitch]

Those are temporary workarounds while we're working on permanent fixes for you.

[InZaNe mAsTeR]

I load right up to the brightness slider then my fps drops from 45 to 5-7 and i cant progress cant move the slider or hit continue is their a fix for this?

[BamboozleBallet]

Still no OST...

[Demastes]

OS: windows 10 homes
Video Card:RX 580 Series

CPU: AMD Ryzen 7 1700 Eight-Core Processor, 3000 Mhz, 8 Core(s), 16 Logical Processor(s)

ive tried all the fixes here, but im still getting the "error eu4 redistibutable not install, please install" loop. every time i launch the game it askes me to install it even though its already installed.... not a great start if im honest....

[Satoru]

Originally posted by Demastes:

OS: windows 10 homes
Video Card:RX 580 Series

CPU: AMD Ryzen 7 1700 Eight-Core Processor, 3000 Mhz, 8 Core(s), 16 Logical Processor(s)

ive tried all the fixes here, but im still getting the "error eu4 redistibutable not install, please install" loop. every time i launch the game it askes me to install it even though its already installed.... not a great start if im honest....

Have you run the vcredist/directx and UE4 redists manually. And when you do, do you get any errors.

[Demastes]

As I put in my original comment. Ive tried all the “fixes” listed above, still getting the error...

[Satoru]

Originally posted by Demastes:

As I put in my original comment. Ive tried all the “fixes” listed above, still getting the error...

What message do you get when you reinstall all the resists manually

What is the exact message you get when you run you run the game?

[Demastes]

When I try to do the VCredistribution files it tells me they are already installed. When I try run the game it tells me I need to install the UE4 redistribution flies, which it attempts to do but only gives me an uninstall option (as it is already installed)....

[Rolan]

When the game will introduce a full-fledged interception of the course in the likeness of the game SILENT STORM SENTINELS !?

[MrBloodworth]

\Steam\steamapps\common\Phantom Doctrine\_CommonRedist\DirectX\July2010\

Does not exist. So i can not reinstall the vcredist_x64.exe and the vcredist_x86.exe. I'm getting a hard crash with my GPU crashing.



EDIT: Seems they Reside in

\Steam\steamapps\common\Steamworks Shared\_CommonRedist

[Pox]

hola, no me gusto el juego