Phantom Doctrine Technical Support

[CFG_Hitch]

This thread will serve as a compendium concerning technical support issues. We'll be expanding it over time, in case there is such a need.

If you happen to encounter any issues, please let us know, providing a detailed description here or directly to [e-mail] with logs/screenshots/videos.

In the case of regular in-game bugs, please refer to the topic below directly. Bug Reports

We will appreciate your help.
CreativeForge Dev Team

-----------------------------------------

Temporary workarounds:

Issue: Mouse cursor not visible after booting up the game and getting to main menu. May occur on gamma adjustment screen during first run of the game, blocking from getting to main menu.
Workaround: Use [Alt] + [Tab] to make sure the focus is on the game window and switch display mode with [Alt] + [Enter] (you can manually set it in Video Options afterwards).

Issue: Game starts in too large resolution. Unable to progress forward.
Workaround: After starting the game for the first time, close it with [Alt] + [F4], then go to the location:
C:\Users\[Windows username]\AppData\Local\PhantomDoctrine\Saved\Config\WindowsNoEditor
Open file GameUserSettings.ini, find the following lines and set appropriate values:
- ResolutionSizeX=enter desired resolution width here
- ResolutionSizeY=enter desired resolution height here
- FullscreenMode=enter 2 for fullscreen, 1 for borderless window, 0 for windowed
Save the file, then run the game.

Issue: Game launches on a different display than desired (valid only for multi-screen setups).
Workaround: Make sure the desired screen is set as main in Windows display settings and if the issue persists, launch the game, set it to windowed display mode in Video Options, then drag the window to desired display and revert to fullscreen.

Issue: In first US campaign mission during Combat, a panicked civilian stands next to the main objective and cannot be moved, interacted with or eliminated, blocking progress.
Workaround: Use a frag grenade to eliminate that civilian. Alternatively, make sure you trigger the Combat in turn when civilian stands away from the usable object or only after completing the main objective.

Issue: Game crashes when trying to dispose of body of an enemy agent being the target of a narrative objective.
Workaround: None at the moment, except to avoid using this ability on such agents.

Issue: No sound can be heard in-game.
Workaround: Reinstall the Visual C++ Redistributable packages, found in _CommonRedist folder in the location where the game is installed.

Issue: Upon entering World Map, no icons, locations, navigation buttons, time pause etc. are visible, blocking progress.
Workaround: Shut down the game, then load last autosave.

Issue: Save games from regular playthrough seem to disappear.
Workaround: Make sure you run the game as administrator. Check if your security software (e.g. antivirus, firewall) blocks the game application from saving data.

Issue: Unable to create new save games during a tactical mission.
Workaround: Go to Key Bindings and return to default key bindings setup.

[CFG_Hitch]

Reserved for updates.

[Ripley]

upon exiting the game/quitting to desktop game crashes, just making a note of it incase these crashes causse save file corruption

Problem Event Name: APPCRASH
Application Name: IWTB-Win64-Shipping.exe
Application Version: 4.19.1.0
Application Timestamp: 5b729ddd
Fault Module Name: IWTB-Win64-Shipping.exe
Fault Module Version: 4.19.1.0
Fault Module Timestamp: 5b729ddd
Exception Code: c0000005
Exception Offset: 00000000022b18c9
OS Version: 6.1.7601.2.1.0.768.3

[Yliax]

The game is currently unplayable. The game loads to the initial splash screen where you can select to start a new game but I am unable to select any options other than a button in the top right corner of the screen that takes to you the discord website. I've tried about a dozen times now.

[xarfaks]

Is there an INI file with the resolution and settings?
As the game loads wrong resolution and makes the buttons unclickable? They just dont fit the screen.

[TireIronMike]

The Game keeps open on the wrong monitor is there a way to change it?

[FG]

On dual-core spec (E8500, 8gb ram, gtx 970 4gb) sometimes (while resources/texture streaming, camera movement/rotation) the music disappears for a moment.

[thebigedge11]

game wont get past adjust screen brightness, deleted & reinstalled multiple times & same problem (this sucks), i am using a mac running bootcamp maybe this is the issue still sucks

[Luther]

no support for 3840 x 1080 resolution.
https://steamcommunity.com/sharedfiles/filedetails/?id=1479713117

[Satoru]

Originally posted by xarfaks:

Is there an INI file with the resolution and settings?
As the game loads wrong resolution and makes the buttons unclickable? They just dont fit the screen.

Go to this directory

C:\Users\<username>\AppData\Local\PhantomDoctrine\Saved\Config\WindowsNoEditor

Find the file GameUserSettings.ini

CHange the resolution in there

Also set "Fullscreenmode=0" as windowed mode might give you better initial compatiblity so it can be changed afterwards

[Satoru]

Originally posted by FG:

On dual-core spec (E8500, 8gb ram, gtx 970 4gb) sometimes (while resources/texture streaming, camera movement/rotation) the music disappears for a moment.

Possibly a CPU contention issue?

[wk37781]

[17C0:1658][2018-08-14T22:20:15]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\mt\AppData\Local\Temp\UE4_Prerequisites_(x64)_20180814222015.log'
[17C0:1658][2018-08-14T22:20:15]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Program Files (x86)\Steam\steamapps\common\PhantomDoctrine\Engine\Extras\Redist\en-us\UE4PrereqSetup_x64.exe'
[17C0:1658][2018-08-14T22:20:15]i000: Setting string variable 'WixBundleName' to value 'UE4 Prerequisites (x64)'
[17C0:1658][2018-08-14T22:20:15]i100: Detect begin, 9 packages
[17C0:1658][2018-08-14T22:20:15]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\NET Framework Setup\NDP\v4\Full'
[17C0:1658][2018-08-14T22:20:15]i000: Setting string variable 'Netfx20Version' to value '2.0.50727.4927'
[17C0:1658][2018-08-14T22:20:15]i000: Registry key not found. Key = 'Installer\Assemblies\Global'
[17C0:1658][2018-08-14T22:20:15]i000: Setting numeric variable 'MshtmlVersion' to value 0
[17C0:1658][2018-08-14T22:20:15]i052: Condition 'Netfx20Version AND (Netfx20Version >= v2.0.50727.5420)' evaluates to false.
[17C0:1658][2018-08-14T22:20:15]i052: Condition 'NETFRAMEWORK40' evaluates to false.
[17C0:1658][2018-08-14T22:20:15]i101: Detected package: NetFx20_32, state: Absent, cached: None
[17C0:1658][2018-08-14T22:20:15]i101: Detected package: NetFx40Redist, state: Absent, cached: None
[17C0:1658][2018-08-14T22:20:15]i101: Detected package: WI45_XP_v3_X86, state: Absent, cached: None
[17C0:1658][2018-08-14T22:20:15]i101: Detected package: WI45_XP_v4_X64, state: Absent, cached: None
[17C0:1658][2018-08-14T22:20:15]i101: Detected package: Windows6.0_KB942288_v2_x86.msu, state: Absent, cached: None
[17C0:1658][2018-08-14T22:20:15]i101: Detected package: Windows6.0_KB942288_v2_x64.msu, state: Absent, cached: None
[17C0:1658][2018-08-14T22:20:15]i101: Detected package: VC140_X86, state: Absent, cached: Complete
[17C0:1658][2018-08-14T22:20:15]i101: Detected package: vc140_X64, state: Absent, cached: Complete
[17C0:1658][2018-08-14T22:20:15]i101: Detected package: PrereqSetup, state: Absent, cached: Complete
[17C0:1658][2018-08-14T22:20:15]i052: Condition 'VersionNT64' evaluates to true.
[17C0:1658][2018-08-14T22:20:15]i199: Detect complete, result: 0x0
[17C0:164C][2018-08-14T22:20:34]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 1
[17C0:1658][2018-08-14T22:20:34]i200: Plan begin, 9 packages, action: Install
[17C0:1658][2018-08-14T22:20:34]i052: Condition 'VersionNT=v5.1 AND NOT VersionNT64 AND (NOT Netfx20Version OR (Netfx20Version < v2.0.50727.5420))' evaluates to false.
[17C0:1658][2018-08-14T22:20:34]w321: Skipping dependency registration on package with no dependency providers: NetFx20_32
[17C0:1658][2018-08-14T22:20:34]w321: Skipping dependency registration on package with no dependency providers: NetFx40Redist
[17C0:1658][2018-08-14T22:20:34]i000: Setting string variable 'WixBundleLog_NetFx40Redist' to value 'C:\Users\mt\AppData\Local\Temp\UE4_Prerequisites_(x64)_20180814222015_0_NetFx40Redist.log'
[17C0:1658][2018-08-14T22:20:34]i052: Condition 'VersionNT=v5.1 AND NOT VersionNT64 AND VersionMsi < v4.5' evaluates to false.
[17C0:1658][2018-08-14T22:20:34]w321: Skipping dependency registration on package with no dependency providers: WI45_XP_v3_X86
[17C0:1658][2018-08-14T22:20:34]i052: Condition 'VersionNT=v5.2 AND VersionNT64 AND VersionMsi < v4.5' evaluates to false.
[17C0:1658][2018-08-14T22:20:34]w321: Skipping dependency registration on package with no dependency providers: WI45_XP_v4_X64
[17C0:1658][2018-08-14T22:20:34]i052: Condition 'VersionNT=v6.0 AND NOT VersionNT64 AND VersionMsi < v4.5' evaluates to false.
[17C0:1658][2018-08-14T22:20:34]w321: Skipping dependency registration on package with no dependency providers: Windows6.0_KB942288_v2_x86.msu
[17C0:1658][2018-08-14T22:20:34]i052: Condition 'VersionNT=v6.0 AND VersionNT64 AND VersionMsi < v4.5' evaluates to false.
[17C0:1658][2018-08-14T22:20:34]w321: Skipping dependency registration on package with no dependency providers: Windows6.0_KB942288_v2_x64.msu
[17C0:1658][2018-08-14T22:20:34]i052: Condition 'VersionNT>=v5.1' evaluates to true.
[17C0:1658][2018-08-14T22:20:34]w321: Skipping dependency registration on package with no dependency providers: VC140_X86
[17C0:1658][2018-08-14T22:20:34]i000: Setting string variable 'WixBundleLog_VC140_X86' to value 'C:\Users\mt\AppData\Local\Temp\UE4_Prerequisites_(x64)_20180814222015_1_VC140_X86.log'
[17C0:1658][2018-08-14T22:20:34]i052: Condition 'VersionNT>=v5.2 AND VersionNT64' evaluates to true.
[17C0:1658][2018-08-14T22:20:34]w321: Skipping dependency registration on package with no dependency providers: vc140_X64
[17C0:1658][2018-08-14T22:20:34]i000: Setting string variable 'WixBundleLog_vc140_X64' to value 'C:\Users\mt\AppData\Local\Temp\UE4_Prerequisites_(x64)_20180814222015_2_vc140_X64.log'
[17C0:1658][2018-08-14T22:20:34]i000: Setting string variable 'WixBundleRollbackLog_PrereqSetup' to value 'C:\Users\mt\AppData\Local\Temp\UE4_Prerequisites_(x64)_20180814222015_3_PrereqSetup_rollback.log'
[17C0:1658][2018-08-14T22:20:34]i000: Setting string variable 'WixBundleLog_PrereqSetup' to value 'C:\Users\mt\AppData\Local\Temp\UE4_Prerequisites_(x64)_20180814222015_3_PrereqSetup.log'
[17C0:1658][2018-08-14T22:20:34]i201: Planned package: NetFx20_32, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[17C0:1658][2018-08-14T22:20:34]i201: Planned package: NetFx40Redist, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: Yes, uncache: No, dependency: None
[17C0:1658][2018-08-14T22:20:34]i201: Planned package: WI45_XP_v3_X86, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[17C0:1658][2018-08-14T22:20:34]i201: Planned package: WI45_XP_v4_X64, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[17C0:1658][2018-08-14T22:20:34]i201: Planned package: Windows6.0_KB942288_v2_x86.msu, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[17C0:1658][2018-08-14T22:20:34]i201: Planned package: Windows6.0_KB942288_v2_x64.msu, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[17C0:1658][2018-08-14T22:20:34]i201: Planned package: VC140_X86, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: No, uncache: No, dependency: None
[17C0:1658][2018-08-14T22:20:34]i201: Planned package: vc140_X64, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: No, uncache: No, dependency: None
[17C0:1658][2018-08-14T22:20:34]i201: Planned package: PrereqSetup, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: No, uncache: No, dependency: Register
[17C0:1658][2018-08-14T22:20:34]i299: Plan complete, result: 0x0
[17C0:1658][2018-08-14T22:20:34]i300: Apply begin
[0EF8:16A0][2018-08-14T22:26:40]w308: Automatic updates could not be paused due to error: 0x80080005. Continuing...
[0EF8:16A0][2018-08-14T22:26:40]i360: Creating a system restore point.
[0EF8:16A0][2018-08-14T22:26:47]i361: Created a system restore point.
[0EF8:16A0][2018-08-14T22:26:47]i000: Caching bundle from: 'C:/Users/mt/AppData/Local/Temp/{2890ae6b-90e9-448d-b3e6-97e43c21e2fd}/.be/UE4PrereqSetup_x64.exe' to: 'C:\ProgramData\Package Cache\{2890ae6b-90e9-448d-b3e6-97e43c21e2fd}\UE4PrereqSetup_x64.exe'
[0EF8:16A0][2018-08-14T22:26:47]i320: Registering bundle dependency provider: {2890ae6b-90e9-448d-b3e6-97e43c21e2fd}, version: 1.0.13.0
[17C0:18AC][2018-08-14T22:26:47]w343: Prompt for source of package: NetFx40Redist, payload: NetFx40Redist, path: C:\Program Files (x86)\Steam\steamapps\common\PhantomDoctrine\Engine\Extras\Redist\en-us\redist\dotNetFx40_Full_x86_x64.exe
[17C0:18AC][2018-08-14T22:26:47]i338: Acquiring package: NetFx40Redist, payload: NetFx40Redist, download from: http://go.microsoft.com/fwlink/?LinkId=247729
[0EF8:15EC][2018-08-14T22:27:21]i305: Verified acquired payload: NetFx40Redist at path: C:\ProgramData\Package Cache\.unverified\NetFx40Redist, moving to: C:\ProgramData\Package Cache\58DA3D74DB353AAD03588CBB5CEA8234166D8B99\redist\dotNetFx40_Full_x86_x64.exe.
[0EF8:15EC][2018-08-14T22:27:21]i304: Verified existing payload: VC140_X86 at path: C:\ProgramData\Package Cache\BFB74E498C44D3A103CA3AA2831763FB417134D1\vcredist_x86.exe.
[0EF8:15EC][2018-08-14T22:27:21]i304: Verified existing payload: vc140_X64 at path: C:\ProgramData\Package Cache\3155CB0F146B927FCC30647C1A904CD162548C8C\vcredist_x64.exe.
[0EF8:15EC][2018-08-14T22:27:21]i304: Verified existing payload: PrereqSetup at path: C:\ProgramData\Package Cache\{36EAD5CF-44EF-4FCF-8BE1-D96C4835D7A4}v1.0.11.0\UE4PrereqSetup_x64.msi.
[0EF8:16A0][2018-08-14T22:27:21]i301: Applying execute package: NetFx40Redist, action: Install, path: C:\ProgramData\Package Cache\58DA3D74DB353AAD03588CBB5CEA8234166D8B99\redist\dotNetFx40_Full_x86_x64.exe, arguments: '"C:\ProgramData\Package Cache\58DA3D74DB353AAD03588CBB5CEA8234166D8B99\redist\dotNetFx40_Full_x86_x64.exe" /q /norestart /ChainingPackage "UE4 Prerequisites (x64)"'
[0EF8:16A0][2018-08-14T22:44:41]e000: Error 0xc8000222: Process returned error: 0xc8000222
[0EF8:16A0][2018-08-14T22:44:41]e000: Error 0xc8000222: Failed to execute EXE package.
[17C0:1658][2018-08-14T22:44:41]e000: Error 0xc8000222: Failed to configure per-machine EXE package.
[17C0:1658][2018-08-14T22:44:41]i319: Applied execute package: NetFx40Redist, result: 0xc8000222, restart: None
[17C0:1658][2018-08-14T22:44:41]e000: Error 0xc8000222: Failed to execute EXE package.
[0EF8:16A0][2018-08-14T22:44:41]i351: Removing cached package: NetFx40Redist, from path: C:\ProgramData\Package Cache\58DA3D74DB353AAD03588CBB5CEA8234166D8B99\
[0EF8:16A0][2018-08-14T22:44:41]i330: Removed bundle dependency provider: {2890ae6b-90e9-448d-b3e6-97e43c21e2fd}
[0EF8:16A0][2018-08-14T22:44:41]i352: Removing cached bundle: {2890ae6b-90e9-448d-b3e6-97e43c21e2fd}, from path: C:\ProgramData\Package Cache\{2890ae6b-90e9-448d-b3e6-97e43c21e2fd}\
[17C0:1658][2018-08-14T22:44:41]i399: Apply complete, result: 0xc8000222, restart: None, ba requested restart: No
Can't download the prerequisite x64

[TimeKeeper Bank]

Originally posted by Yliax:

The game is currently unplayable. The game loads to the initial splash screen where you can select to start a new game but I am unable to select any options other than a button in the top right corner of the screen that takes to you the discord website. I've tried about a dozen times now.

Same here spent 4 hours trouble shooting.

[Luther]

Originally posted by joshuakeithhupp:

Originally posted by Yliax:

The game is currently unplayable. The game loads to the initial splash screen where you can select to start a new game but I am unable to select any options other than a button in the top right corner of the screen that takes to you the discord website. I've tried about a dozen times now.

Same here spent 4 hours trouble shooting.

maybe its a resolution issue like what i'm having, under the game properties click set launch options and do -windowed

[Hex: Onii-Chan]

Add an option to toggle Motion Blur. It gives serious motion sickness if every dart of the camera immediately turns the entire screen into one big smear. And it doesn't help to reduce post processing, because then everything looks extremely blurry all the time.

[Aquinas]

I am also experiencing the issue with 3840 hyperwide (nothing but the discord button, and a point gradient). Only option is to use -windowed. For those who did -windowed, then tried to up it and are now stuck, the config file is here: C:\Users\<user>\AppData\Local\PhantomDoctrine\Saved\Config\WindowsNoEditor\GameUserSettings.ini