Black screen at startup

[smallthyme]

When I start the game from Steam or from a desktop icon I see the NGuard Logo and then the game starts fullscreen. The screen is blank and I don't hear any audio. I'm on the latest version as of 2/14/2024 and my graphics drivers are all up to date. Anything I can do to report this to Arrowhead for a fix?

[Wrath_O_War]

โพสต์ดั้งเดิมโดย DrBacon22:

i just waited. it took like, 3 clock minutes, but eventually the game just started. fullscreen. Just wait.

Waited an hour no change, tried all the suggestions. Even defragged the pc multiple times before I redownload the game

[Eternal_Sacrifice]

โพสต์ดั้งเดิมโดย Wrath_O_War:

โพสต์ดั้งเดิมโดย DrBacon22:

i just waited. it took like, 3 clock minutes, but eventually the game just started. fullscreen. Just wait.

Waited an hour no change, tried all the suggestions. Even defragged the pc multiple times before I redownload the game

Check the stability of your internet, or whether your ports are open or windows firewall?
Also, information about your PC would be helpful.

+ they said they fixed it in patch note

[Eternal_Sacrifice]

โพสต์ดั้งเดิมโดย PapyRockNrom:

โพสต์ดั้งเดิมโดย Eternal_Sacrifice:

The only solution to that problem right now is to verefy your fiels until fixed. The problem with black screen occurs when you alt+F4 your game or get crashed or you missdowonloaded something if its your first time

Absolutely...not! I crashed several times since the start and that's the first time I have this black screen. And veryfying files can't be a solution if your game was fine just before ago.

It depends on the User; during my first black screen, which personally happened to me, file verification helped. The problem was that my anti-cheat was damaged by Alt+F4; after reinstalling it, everything worked, and after 1 minute of a black screen, I was put in line. For some users config method helped. However, for most people, the black screen is associated with server overload. And if you believe the patch notes, it's been fixed.

For general reference, file corruption occurs for various reasons; you can crash a thousand times and nothing will happen, or you can crash once and the game will break. Sometimes games break on their own without crashing. So saying that I've crashed many times and the game runs smoothly for me without any verification needed is foolish. Moreover, since you already have a problem with the game, you crash, the game itself doesn't crash. None of my teammates have experienced crashes even once in 30-40 hours from day one.

[CAESAR]

โพสต์ดั้งเดิมโดย marco.:

Similar issue here but after I try to start it and it turns black my pc freezes and I have to hardrestart my pc

exactly same thing here. 6900XT and 5800X3D on Win11

[Robert Bork Jr]

Basically if none of that worked for you try factory resting your pc, it worked for me

[Tytronus]

"After patch" getting a black screen with sound. Nothing else tho

[kdv09]

I have a black screen with audio since the first day I bought it. the error code is 116.

[Omega]

Black screen got fixed a few days ago after the update, if the issue continues verify the game files or reinstall and you should be good!

[fastscout]

if it got fixed a few days ago, why am I getting a black screen at start up.....again? doesn't feel fixed as I sit here staring at a black screen. yes, I verified the files and did everything else suggested. really enjoy the game when I can actually play it.

[Oni]

Is this a potential server side issue?
Edit: Seeing previous posts claiming its server-side. Just weird i've managed to dodge all of it until now.

Game was running pretty fine all week until this afternoon. Suddenly the black screen and if it does start it plays the intro like a powerpoint presentation before locking itself back to black. It also is now spiking my CPU usage severely during all of this.

Tried all the usual suggestions. Verify, modify the config, delete the config, uninstall/reinstall and nothing is improving

[LazyReaper102]

โพสต์ดั้งเดิมโดย Darkness:

I just found a fix go to this file C:\Users\"user"\AppData\Roaming\Arrowhead\Helldivers2. and delete the user_settings. config file.

I cant find this file anywhere, how do you find it?

[filthy]

reinstalling was the only thing that helped

[Shagnasty]

โพสต์ดั้งเดิมโดย LazyReaper102:

โพสต์ดั้งเดิมโดย Darkness:

I just found a fix go to this file C:\Users\"user"\AppData\Roaming\Arrowhead\Helldivers2. and delete the user_settings. config file.

I cant find this file anywhere, how do you find it?

When you get to your name user folder - click into the folder settings and there is a setting in there that unhides hidden files (not in front of PC) - appdata is a hidden file for some reason in that folder

EDIT found the specific details

Why doesn't my AppData folder show up?
Since "AppData" is a hidden folder, you'll have to enable hidden items in File Explore to view the folder. To do that, first, open a File Explorer window by pressing Windows+E. At the top of File Explorer, click the "View" menu. In the menu that opens, choose Show > Hidden Items.

[Peace_makers]

โพสต์ดั้งเดิมโดย smallthyme:

When I start the game from Steam or from a desktop icon I see the NGuard Logo and then the game starts fullscreen. The screen is blank and I don't hear any audio. I'm on the latest version as of 2/14/2024 and my graphics drivers are all up to date. Anything I can do to report this to Arrowhead for a fix?

โพสต์ดั้งเดิมโดย Darkness:

I just found a fix go to this file C:\Users\"user"\AppData\Roaming\Arrowhead\Helldivers2. and delete the user_settings. config file.

For anyone who want to know if this still works it does

[TurtleNinja]

โพสต์ดั้งเดิมโดย Darkness:

I just found a fix go to this file C:\Users\"user"\AppData\Roaming\Arrowhead\Helldivers2. and delete the user_settings. config file.

Thanks. This worked for me. I've tried - launching as administrator, deleting game guard and repairing C++. Deleting user settings did it.