Black screen at startup

[smallthyme]

When I start the game from Steam or from a desktop icon I see the NGuard Logo and then the game starts fullscreen. The screen is blank and I don't hear any audio. I'm on the latest version as of 2/14/2024 and my graphics drivers are all up to date. Anything I can do to report this to Arrowhead for a fix?

[[VGK] Suì-Fēng]

Nobody の投稿を引用：

The servers are overloaded.

I played for hours earlier today and yesterday and the day before. No issues at all.

Then I completed a mission and didn't get any rewards, today.

I then lost server connection.

Now I can't connect at all. I get black screen.

Attempted:

- Waited 60min at login screen (it kept trying for the queue)
- Changed IP address (VPN)
- Deleted config
- Verified game integrity
- Reinstalled game
- Waited 60min at black screen

N O T H I N G W O R K E D

Edit:

I am now back to the "regular" waiting menu.
So all the steps taken just fixed the black screen (I imagine it was the total reinstall that finally did the trick). But I'm still waiting in a F*CKING LINE.

Plus I have NO WAY of seeing where I am in the queue!


I want my money back.



Edit2:

I have asked for a refund and suggest people do the same.
This is not how you manage an online game, and it is beyond ridiculous.

I don't care that "it will be fixed".

Would you wan't to hold on to a car that suddenly stopped driving after 2 days?
Would you wait for a fix?

NO!


Here's the request:

"THE GAME WILL NOT LAUNCH AS OF TODAY.

They have maximum capacity which means that the game is literally unplayable. It is therefore violating terms of service and I want a REFUND"

It's technically not violating anything. Servers can be unexpectedly swamped. That's what happened. Many games have had this issue. Including ffxiv. Every single expansion has had the servers swamped for days.

[SwordFarmer]

SO MUCH BUGSSS WTF BLACK SCREEN NOW

[Sallos]

OPpoca666 の投稿を引用：

Die sollen jetzt mehr Serverkapazität zur Verfügung stellen. Mittlerweile sollten die Entwickler doch gecheckt haben das ihr Game gut ankommt und es für die nächsten 6 Monate kein finanzielles Risiko darstellt die Kohle für die Server auf den Tisch zu legen! Wir haben 2024 und solche Probleme sind einfach nur noch peinlich.

Kanste vergessen. Der Drops is gelutscht. Ist nur noch ne Frage von Tagen/Wochen, bis das Ding tot ist. Siehe Anthem oder Outriders. Geht der Release nach hinten los und das ist er bei diesem Schrottgame aber mal gewaltig, kannste dich schonmal nach was neuem umsehn. Und das bei so ner Firma wie Sony als Publisher. Wer weiss was da wieder im Argen liegt. Wahrscheinlich wirds wie immer die Kohle sein. Tja, Geld is drin, also is das erstmal halb so wild für alle Beteiligten auf der Verkaufs-Seite. Die Dummen sind wie immer wir, die schon bezahlt haben und Arrowhead, die jetzt den Kopf hinhalten müssen.

[Memento Mori]

Deadass got BSOD, crashed 3 times today and now it's just a perma black screen even after attempting all fixes. Including reinstalling

[Sarin]

Black screen, devs don't give a ♥♥♥♥ at all. Nothing from them.

[Lokthar]

I was able to play a little yesterday. I close the game. I restart it this morning by updating my graphics card. I'm blocked 40 minutes on "server full". I close the game. I restart it. Black screen of dead...
Delete file and windows mode does not work... I hope is only because the server is full and that it does not come from my computer/drivers or from the cheat engine as dubious as the one used by capcom

[offended liversausage]

had the same issue. i just waited for about 5 minutes and then it launched. so have patience guys! :D

[TheCoochDaddy]

Same issue, got it loaded once after first installation without delay and the server was full.

Now takes almost 5 minutes or more for the game to start, it will just sit on a black screen until then.

[RiddleVonGrump|T.TV]

Can confirm that the Black screen is literally a waiting game. I dont think Sony anticipated such a large populace for this game. But we all need that good ol freedom

[EL PADRE]

Tried all possible answers guys above suggested. Worked only after I have deleted the configuration file. Now again configuring everything as before

[gran autismo™]

Rhasmuf の投稿を引用：

Suffered with the same issue but i come across a post that mentioned updating Microsoft Visual C++ and then running the game as administrator.

Install/Update Microsoft Visual C++:
https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170

Once updated, just run the executable in the games files as administrator and it should work.

believe it or not this actually just got me past the black screen on launch, now i'm waiting in queue

[100%Milk]

Deleted files, verified files, updated drivers, did everything and still goes to a black screen so dumb

[Xta]

We are the beta tester... It s not correct. the server are all the time full and impossible to play with my 3 others friends.

[bigOdiver]

Same here. Wait about 5 min and black screen passed. But server error after.
Enjoy.

[Honk Shoo]

I understand that "things are hard" and all that, and if this was a free to play game i wouldn't question the state of affairs at all, but asking for real money up front and then having near constant problems since launch day is really not good enough. Y'all should have planned for scaling up on demand, or your provider should have planned for it and given you a strat for it. The impression I'm getting is that you repeatedly hit the rate limiter and then you have an email chain to negotiate prices again every time, it is super weird as an end user at the tail end of that bargain.

400k people sounds like a lot but it honestly kind of isn't. GAAS games can hit a mil plus concurrent players. Scaling up to meet this demand should be automated 1st and hit the devs as a bill 2nd, not what this current nonsense seems to be.