Crashing on startup

[[TnB] Whelan]

Just got a new GPU, been trying multiple fixes for the crash but none of them have worked so far. Crash dump:
Dump File: dump-2025-01-07-10.07.26-f846fd01-DESKTOP
Last Write Time: 1/7/2025 10:07:44 AM
Process Name: helldivers 2
Process Architecture: x64
Exception Code: 0xC0000005
Exception Information: The thread tried to read from or write to a virtual address for which it does not have the appropriate access.
Heap Information: Not Present
Error Information:

[アンジェル]

Originally posted by TnB Whelan:

Crashing on startup
Just got a new GPU, been trying multiple fixes for the crash but none of them have worked so far. Crash dump:
Dump File: dump-2025-01-07-10.07.26-f846fd01-DESKTOP
Last Write Time: 1/7/2025 10:07:44 AM
Process Name: helldivers 2
Process Architecture: x64
Exception Code: 0xC0000005
Exception Information: The thread tried to read from or write to a virtual address for which it does not have the appropriate access.
Heap Information: Not Present
Error Information:

Share a DxDiag report

[[TnB] Whelan]

Originally posted by アンジェル:

Originally posted by TnB Whelan:

Crashing on startup
Just got a new GPU, been trying multiple fixes for the crash but none of them have worked so far. Crash dump:
Dump File: dump-2025-01-07-10.07.26-f846fd01-DESKTOP
Last Write Time: 1/7/2025 10:07:44 AM
Process Name: helldivers 2
Process Architecture: x64
Exception Code: 0xC0000005
Exception Information: The thread tried to read from or write to a virtual address for which it does not have the appropriate access.
Heap Information: Not Present
Error Information:

Share a DxDiag report

https://drive.google.com/file/d/10N48wyMepRog0uY-ZBj2ud6IlNNR5VOr/view?usp=sharing

[アンジェル]

Originally posted by TnB Whelan:

Originally posted by アンジェル:

Share a DxDiag report

https://drive.google.com/file/d/10N48wyMepRog0uY-ZBj2ud6IlNNR5VOr/view?usp=sharing

You need to set the link to public. Otherwise it is inaccessible for anyone else but you.

[[TnB] Whelan]

Originally posted by アンジェル:

Originally posted by TnB Whelan:

https://drive.google.com/file/d/10N48wyMepRog0uY-ZBj2ud6IlNNR5VOr/view?usp=sharing

You need to set the link to public. Otherwise it is inaccessible for anyone else but you.

My bad, updated link:
https://drive.google.com/file/d/10N48wyMepRog0uY-ZBj2ud6IlNNR5VOr/view?usp=sharing

[アンジェル]

Originally posted by TnB Whelan:

Originally posted by アンジェル:

You need to set the link to public. Otherwise it is inaccessible for anyone else but you.

My bad, updated link:
https://drive.google.com/file/d/10N48wyMepRog0uY-ZBj2ud6IlNNR5VOr/view?usp=sharing

Mhm. I can see why you are having issues.

Firs thing first, your storage capacity is at its limits. That can cause issues as the pagefile / virtual memory and cache cannot be created properly anymore.

Second: your Windows has multiple errors that updates could not be installed - that could be related to the storage issues.

Third: your RAM is starting to get too low for what you are trying to do. You should be still able to play Helldivers 2, but something on your system is causing a memory leak

If you are having issues with a board game, then you know you are having issues all over with the PC.

You can run your board game if you use this, and you can try it for Helldivers 2
https://steamcommunity.com/sharedfiles/filedetails/?id=3223025516
But overall I do not see much hope right now - not without full maintenance.

If you just bought the game and you are below the two hours refund window, I recommend to refund Helldivers 2 and save your money.

If Helldivers 2 worked before, you need to do a lot to make it work.

Starting by making more space on C: and then adjusting pagefile and settings to allow your PC work maximum performance on games instead of OS.

You can and should use many of the tips here
https://steamcommunity.com/sharedfiles/filedetails/?id=3235564264
but again, your PC is at its capacity if it already has issues with updates

For a second opinion you can also consult Arrowhead support. Maybe they have another tip for you: https://arrowhead.zendesk.com/hc/en-us/requests/new

If you send them your DxDiag report, it will make the support request much quicker as well. Good luck!

[アンジェル]

P.S.: If you upgrade our PC, get a RAM first.

And try reducing your resolution, as the impact on your PC is heavy, not just on your GPU card.

[[TnB] Whelan]

Originally posted by アンジェル:

Originally posted by TnB Whelan:

My bad, updated link:
https://drive.google.com/file/d/10N48wyMepRog0uY-ZBj2ud6IlNNR5VOr/view?usp=sharing

Mhm. I can see why you are having issues.

Firs thing first, your storage capacity is at its limits. That can cause issues as the pagefile / virtual memory and cache cannot be created properly anymore.

Second: your Windows has multiple errors that updates could not be installed - that could be related to the storage issues.

Third: your RAM is starting to get too low for what you are trying to do. You should be still able to play Helldivers 2, but something on your system is causing a memory leak

If you are having issues with a board game, then you know you are having issues all over with the PC.

You can run your board game if you use this, and you can try it for Helldivers 2
https://steamcommunity.com/sharedfiles/filedetails/?id=3223025516
But overall I do not see much hope right now - not without full maintenance.

If you just bought the game and you are below the two hours refund window, I recommend to refund Helldivers 2 and save your money.

If Helldivers 2 worked before, you need to do a lot to make it work.

Starting by making more space on C: and then adjusting pagefile and settings to allow your PC work maximum performance on games instead of OS.

You can and should use many of the tips here
https://steamcommunity.com/sharedfiles/filedetails/?id=3235564264
but again, your PC is at its capacity if it already has issues with updates

For a second opinion you can also consult Arrowhead support. Maybe they have another tip for you: https://arrowhead.zendesk.com/hc/en-us/requests/new

If you send them your DxDiag report, it will make the support request much quicker as well. Good luck! :MHRISE_OK:

strange thing is, i have plenty of storage space on my SSDs and HDD, not sure why storage space would be a problem. but the windows updater hasn't been working recently so i'll try to fix that. Also, helldivers has been the only game that's been giving me trouble, my pc works completely fine otherwise, but I'll definitely try to figure out what's causing the memory leak