HELP- Game crashing on right after recruitment video. New player

HELLDIVERS™ 2

All Discussions Screenshots Artwork Broadcasts Videos News Guides Reviews

HELLDIVERS™ 2 > Support > Topic Details

-IcedTea- Dec 24, 2024 @ 5:17pm

HELP- Game crashing on right after recruitment video. New player

I just got Helldivers but everytime i boot the game it shows the recruitment video which is out of sync, then when it ends it shows a grey screen with horizontal bars. it has my player nameplate on the bottom and chat. I tried abunch of things but it didnt work. Plz help.
Photo attatched. https://imgur.com/a/AKCz6yP

< >

Showing 1-15 of 32 comments

アンジェル

Dec 24, 2024 @ 8:18pm

Originally posted by -IcedTea-:
HELP- Game crashing on right after recruitment video. New player
I just got Helldivers but everytime i boot the game it shows the recruitment video which is out of sync, then when it ends it shows a grey screen with horizontal bars. it has my player nameplate on the bottom and chat. I tried abunch of things but it didnt work. Plz help.
Photo attatched. https://imgur.com/a/AKCz6yP

Share a DxDiag report for further assistance and make sure you did the standard troubleshooting.

-IcedTea- Dec 24, 2024 @ 9:07pm

Problem signature:
P1: helldivers2.exe
P2: 1.8.26367.0
P3: 10.0.26100.2.0.0
P4:
P5:
P6:
P7:
P8:
P9:
P10:

+++ WER5 +++:
Fault bucket 1891467795623958348, type 5
Event Name: RADAR_PRE_LEAK_64
Response: Not available
Cab Id: 0

Problem signature:
P1: BloonsTD6.exe
P2: 2022.3.49.44571
P3: 10.0.26100.2.0.0
P4:
P5:
P6:
P7:
P8:
P9:
P10:

+++ WER6 +++:
Fault bucket 2060975272312921965, type 5
Event Name: RADAR_PRE_LEAK_64
Response: Not available
Cab Id: 0

Problem signature:
P1: BomberCrew.exe
P2: 5.6.5.44118
P3: 10.0.26100.2.0.0
P4:
P5:
P6:
P7:
P8:
P9:
P10:

+++ WER7 +++:
Fault bucket , type 0
Event Name: PCA2
Response: Not available
Cab Id: 0

Problem signature:
P1: helldivers2.exe
P2: 1.8.26367.0
P3: HELLDIVERS 2
P4: HELLDIVERS 2
P5: Arrowhead Game Studios AB
P6: 100
P7: 0
P8:
P9:
P10:

+++ WER8 +++:
Fault bucket 1186287708338584159, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: IntelGraphicsSoftware.Service.exe
P2: 24.48.47.5
P3: 66e80000
P4: KERNELBASE.dll
P5: 10.0.26100.2454
P6: 398a1cce
P7: e0434352
P8: 00000000000c837a
P9:
P10:

+++ WER9 +++:
Fault bucket 1516247720185426506, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: esrv_svc.exe
P2: 2.4.0.10888
P3: 66b06c1a
P4: StackHash_eff0
P5: 10.0.26100.2454
P6: 7cb6b6a8
P7: c0000374
P8: PCH_94_FROM_ntdll+0x0000000000160274
P9:
P10:

-IcedTea- Dec 24, 2024 @ 9:08pm

btw i just came back and now it keeps crashing at either the part where you choose how they gather your game data or after the page where you choose to turn crossplay on or off

アンジェル

Dec 24, 2024 @ 9:12pm

Originally posted by -IcedTea-:
Problem signature:
P1: helldivers2.exe
P2: 1.8.26367.0
P3: 10.0.26100.2.0.0
P4:
P5:
P6:
P7:
P8:
P9:
P10:

+++ WER5 +++:
Fault bucket 1891467795623958348, type 5
Event Name: RADAR_PRE_LEAK_64
Response: Not available
Cab Id: 0

Problem signature:
P1: BloonsTD6.exe
P2: 2022.3.49.44571
P3: 10.0.26100.2.0.0
P4:
P5:
P6:
P7:
P8:
P9:
P10:

+++ WER6 +++:
Fault bucket 2060975272312921965, type 5
Event Name: RADAR_PRE_LEAK_64
Response: Not available
Cab Id: 0

Problem signature:
P1: BomberCrew.exe
P2: 5.6.5.44118
P3: 10.0.26100.2.0.0
P4:
P5:
P6:
P7:
P8:
P9:
P10:

+++ WER7 +++:
Fault bucket , type 0
Event Name: PCA2
Response: Not available
Cab Id: 0

Problem signature:
P1: helldivers2.exe
P2: 1.8.26367.0
P3: HELLDIVERS 2
P4: HELLDIVERS 2
P5: Arrowhead Game Studios AB
P6: 100
P7: 0
P8:
P9:
P10:

+++ WER8 +++:
Fault bucket 1186287708338584159, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: IntelGraphicsSoftware.Service.exe
P2: 24.48.47.5
P3: 66e80000
P4: KERNELBASE.dll
P5: 10.0.26100.2454
P6: 398a1cce
P7: e0434352
P8: 00000000000c837a
P9:
P10:

+++ WER9 +++:
Fault bucket 1516247720185426506, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: esrv_svc.exe
P2: 2.4.0.10888
P3: 66b06c1a
P4: StackHash_eff0
P5: 10.0.26100.2454
P6: 7cb6b6a8
P7: c0000374
P8: PCH_94_FROM_ntdll+0x0000000000160274
P9:
P10:

You are having memory leak and Windows UAC issues.

You need to whitelist the game so it can run properly to begin with. In doubt run the game as administrator.

Right-click on the game in your Steam Library -> Manage -> Browse local files -> bin -> right-click on helldivers2.exe -> compatibility -> run as admin

then run the exe - if UAC asked you if its okay to run the app, confirm. In doubt try with UAC temporarily disabled

if you use additional security software, whitelist the game there too. If you do not whitelist, the game cannot do anything as it is a multiplayer game and needs permissions to connect

For the memory leak, use this
https://steamcommunity.com/sharedfiles/filedetails/?id=3223025516

-IcedTea- Dec 24, 2024 @ 9:24pm

thx so much

アンジェル

Dec 24, 2024 @ 9:34pm

Originally posted by -IcedTea-:
thx so much

Happy to help. And welcome to Helldivers 2!
https://steamcommunity.com/sharedfiles/filedetails/?id=3208648129

-IcedTea- Dec 24, 2024 @ 9:40pm

breh it still crashing

-IcedTea- Dec 24, 2024 @ 9:40pm

UAC is disabled and the standby list cleaner is also on

-IcedTea- Dec 24, 2024 @ 9:45pm

Windows Error Reporting:
+++ WER0 +++:
Fault bucket 21724280, type 5
Event Name: MemDiagV1
Response: Not available
Cab Id: 0

Problem signature:
P1: 4097
P2: Manual
P3: Immediate
P4: Pass
P5: Standard
P6: 0
P7: 0
P8: 540
P9:
P10:

+++ WER1 +++:
Fault bucket 1186287708338584159, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: IntelGraphicsSoftware.Service.exe
P2: 24.48.47.5
P3: 66e80000
P4: KERNELBASE.dll
P5: 10.0.26100.2454
P6: 398a1cce
P7: e0434352
P8: 00000000000c837a
P9:
P10:

+++ WER2 +++:
Fault bucket , type 0
Event Name: MemDiagV1
Response: Not available
Cab Id: 0

Problem signature:
P1: 4097
P2: Manual
P3: Immediate
P4: Pass
P5: Standard
P6: 0
P7: 0
P8: 540
P9:
P10:

+++ WER3 +++:
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: IntelGraphicsSoftware.Service.exe
P2: 24.48.47.5
P3: 66e80000
P4: KERNELBASE.dll
P5: 10.0.26100.2454
P6: 398a1cce
P7: e0434352
P8: 00000000000c837a
P9:
P10:

+++ WER4 +++:
Fault bucket , type 0
Event Name: MemDiagV1
Response: Not available
Cab Id: 0

Problem signature:
P1: 4097
P2: Manual
P3: Immediate
P4: Pass
P5: Standard
P6: 0
P7: 0
P8: 540
P9:
P10:

+++ WER5 +++:
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: IntelGraphicsSoftware.Service.exe
P2: 24.48.47.5
P3: 66e80000
P4: KERNELBASE.dll
P5: 10.0.26100.2454
P6: 398a1cce
P7: e0434352
P8: 00000000000c837a
P9:
P10:

+++ WER6 +++:
Fault bucket 1778823048612730234, type 5
Event Name: BEX64
Response: Not available
Cab Id: 0

Problem signature:
P1: MbamBgNativeMsg.exe
P2: 4.1.0.179
P3: 668d8ed3
P4: MbamBgNativeMsg.exe
P5: 4.1.0.179
P6: 668d8ed3
P7: 0000000000183045
P8: c0000409
P9: 0000000000000007
P10:

+++ WER7 +++:
Fault bucket 1778823048612730234, type 5
Event Name: BEX64
Response: Not available
Cab Id: 0

Problem signature:
P1: MbamBgNativeMsg.exe
P2: 4.1.0.179
P3: 668d8ed3
P4: MbamBgNativeMsg.exe
P5: 4.1.0.179
P6: 668d8ed3
P7: 0000000000183045
P8: c0000409
P9: 0000000000000007
P10:

+++ WER8 +++:
Fault bucket 1778823048612730234, type 5
Event Name: BEX64
Response: Not available
Cab Id: 0

Problem signature:
P1: MbamBgNativeMsg.exe
P2: 4.1.0.179
P3: 668d8ed3
P4: MbamBgNativeMsg.exe
P5: 4.1.0.179
P6: 668d8ed3
P7: 0000000000183045
P8: c0000409
P9: 0000000000000007
P10:

+++ WER9 +++:
Fault bucket 1778823048612730234, type 5
Event Name: BEX64
Response: Not available
Cab Id: 0

Problem signature:
P1: MbamBgNativeMsg.exe
P2: 4.1.0.179
P3: 668d8ed3
P4: MbamBgNativeMsg.exe
P5: 4.1.0.179
P6: 668d8ed3
P7: 0000000000183045
P8: c0000409
P9: 0000000000000007
P10:

-IcedTea- Dec 24, 2024 @ 9:45pm

error changed i think

#10

-IcedTea- Dec 25, 2024 @ 12:48am

Asked on discord and it seems it's server side issue

#11

-IcedTea- Dec 25, 2024 @ 12:48am

My computer is usually fine at running games like R6, Space engineers

#12

アンジェル

Dec 25, 2024 @ 2:54am

Originally posted by -IcedTea-:
Windows Error Reporting:
+++ WER0 +++:
Fault bucket 21724280, type 5
Event Name: MemDiagV1
Response: Not available
Cab Id: 0

Problem signature:
P1: 4097
P2: Manual
P3: Immediate
P4: Pass
P5: Standard
P6: 0
P7: 0
P8: 540
P9:
P10:

+++ WER1 +++:
Fault bucket 1186287708338584159, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: IntelGraphicsSoftware.Service.exe
P2: 24.48.47.5
P3: 66e80000
P4: KERNELBASE.dll
P5: 10.0.26100.2454
P6: 398a1cce
P7: e0434352
P8: 00000000000c837a
P9:
P10:

+++ WER2 +++:
Fault bucket , type 0
Event Name: MemDiagV1
Response: Not available
Cab Id: 0

Problem signature:
P1: 4097
P2: Manual
P3: Immediate
P4: Pass
P5: Standard
P6: 0
P7: 0
P8: 540
P9:
P10:

+++ WER3 +++:
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: IntelGraphicsSoftware.Service.exe
P2: 24.48.47.5
P3: 66e80000
P4: KERNELBASE.dll
P5: 10.0.26100.2454
P6: 398a1cce
P7: e0434352
P8: 00000000000c837a
P9:
P10:

+++ WER4 +++:
Fault bucket , type 0
Event Name: MemDiagV1
Response: Not available
Cab Id: 0

Problem signature:
P1: 4097
P2: Manual
P3: Immediate
P4: Pass
P5: Standard
P6: 0
P7: 0
P8: 540
P9:
P10:

+++ WER5 +++:
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: IntelGraphicsSoftware.Service.exe
P2: 24.48.47.5
P3: 66e80000
P4: KERNELBASE.dll
P5: 10.0.26100.2454
P6: 398a1cce
P7: e0434352
P8: 00000000000c837a
P9:
P10:

+++ WER6 +++:
Fault bucket 1778823048612730234, type 5
Event Name: BEX64
Response: Not available
Cab Id: 0

Problem signature:
P1: MbamBgNativeMsg.exe
P2: 4.1.0.179
P3: 668d8ed3
P4: MbamBgNativeMsg.exe
P5: 4.1.0.179
P6: 668d8ed3
P7: 0000000000183045
P8: c0000409
P9: 0000000000000007
P10:

+++ WER7 +++:
Fault bucket 1778823048612730234, type 5
Event Name: BEX64
Response: Not available
Cab Id: 0

Problem signature:
P1: MbamBgNativeMsg.exe
P2: 4.1.0.179
P3: 668d8ed3
P4: MbamBgNativeMsg.exe
P5: 4.1.0.179
P6: 668d8ed3
P7: 0000000000183045
P8: c0000409
P9: 0000000000000007
P10:

+++ WER8 +++:
Fault bucket 1778823048612730234, type 5
Event Name: BEX64
Response: Not available
Cab Id: 0

Problem signature:
P1: MbamBgNativeMsg.exe
P2: 4.1.0.179
P3: 668d8ed3
P4: MbamBgNativeMsg.exe
P5: 4.1.0.179
P6: 668d8ed3
P7: 0000000000183045
P8: c0000409
P9: 0000000000000007
P10:

+++ WER9 +++:
Fault bucket 1778823048612730234, type 5
Event Name: BEX64
Response: Not available
Cab Id: 0

Problem signature:
P1: MbamBgNativeMsg.exe
P2: 4.1.0.179
P3: 668d8ed3
P4: MbamBgNativeMsg.exe
P5: 4.1.0.179
P6: 668d8ed3
P7: 0000000000183045
P8: c0000409
P9: 0000000000000007
P10:

Originally posted by -IcedTea-:
error changed i think

Yes. The error changed.

It says your Malwarebytes is creating issues and eventually there is a corrupted file.

Try disabling Malwarebytes antivirus completely temporarily as mentioned above (that is what I meant by another security app interfering with your PC)

and then right click on the Windows icon in your taskbar and run powershell/terminal as administrator (or press WIN+R and enter "cmd")

Then use the following commands one after another to have a Windows checkup

sfc /scannow

confirm with enter then

DISM.exe /Online /Cleanup-image /Scanhealth ; DISM.exe /Online /Cleanup-image /Restorehealth

confirm with enter and let the PC check.

Afterwards, trigger Windows updates manually and see if your PC is missing any updates because of the Malwarebytes interference.

#13

-IcedTea- Dec 27, 2024 @ 4:26am

👍 I will try it later

#14

-IcedTea- Dec 27, 2024 @ 4:57am

I did it but both showed no violations and checking for windows updates through settings didn't come back with anything. I uninstalled malware bytes tho

#15

< >

Showing 1-15 of 32 comments

Per page: 1530 50

HELLDIVERS™ 2 > Support > Topic Details

Date Posted: Dec 24, 2024 @ 5:17pm

Posts: 32

Discussions Rules and Guidelines

HELLDIVERS™ 2

Report this post