Game crashes starting mission every time

[AstroCat]

Just got the game and it's non-stop crashing hard every time I launch a mission. I haven't had an issues like this literally in years. No other games are crashing, everything else 100% stable as always.

[Nion]

Same problem. I bought the game yesterday, but it crashes a couple of minutes after launch. I've already tried everything, but there is no result. Moreover, the problem is not in the PC, since I have an Rtx 4090 and 13900k. Apparently we'll have to wait for the next patch.

[TheBeautifulOne]

Same, didn't happen before the latest patch, now its rare i can even get into a game without it crashing

[Ibn Hunter]

same, this is my 5th time but it only happens today. Last game my party members started disconnecting one diver after another.. diving back to desktop.

[Freecs]

I have done all this, including compleatly uninstalling all antivirus and letting Gameguard just look at everything unabated on my computer. And I still keep crashing as soon as the guy comes out of the cryopod.

the problem is clearly gameguard and for some people, it just will not work, no matter what you do. I am now over 2 hours sitting here on my day off troubleshooting this game that I honestly and truthfully wanted to play. This is frustrating.

Step 1) Restart Steam, restart PC
Step 2) Run the game as an administrator from the game installation folder, also compatibility mode
Step 3) Run Steam as an administrator, try running game as an administrator
Step 4) Install Visual C++ files
https://support.microsoft.com/en-us/h...
Step 5) Disable Steam Overlay, disable overlay in Discord, GeForce Experience, Nvidia shadow play overlay, AMD overlay), Disable Image scaling in GeForce Experience, Close all the overlay app (Discord, GeForce Experience etc)
Step 6) Close all the overclocking app such as MSI Afterburner, riva tuner etc.,close browser Firefox/chrome and third-party app like Zerotier, Unplug hotas, wheel, pedals, mouse, Razer Tartarus, disconnect all the additional USB adapter connected to PC, disconnect additional joystick/controllers connected, disconnect multiple monitors, Turn off Razer Synapse (razor lighting effects) and MSI Dragon Center, corsair software, end nahimic services & lightingservice.exe in task manager, remove the undervolt, perform clean boot
Step 7) Uninstall and reinstall the nProtect GameGuard
Step 8) Uncheck DLC in Steam
Step 9) Verify the game files (5790 game files verified)
Step 10) Do a clean installation of graphics driver
https://www.nvidia.com/en-us/geforce/...
https://www.amd.com/en/support
Step 11) Allow the game to Antivirus program and Windows Security
Step 12) Try these in launch options
-dx11
-dx12
Step 13) Rename/Delete the save game files (You will lose all the game progress)
Step 14) Update Windows 10/11 to the latest version
Step 15) If able to launch the game, disable crossplay, switch to windowed mode and lower down graphics settings
Step 16) Uninstall the game, delete the game files, restart your PC and reinstall the game (I have done this at 3 separate times throughout the day)
Step 17) Cap Nvidia control panel frame rate
Step 18) Change to windowed mode, change all settings to low. Set render scale to native.
Step 19) Submit a ticket to Arrowhead through their ticketing service.
Step 20) Disabled Anti- Aliasing, Motion Blur, Screen Space Global Illumination, and Camera Shake. Turned off any applicable settings in Nvida control panel as well.
Step 21) Per Arrowhead, disable Antivirus, Fan Cooling, or video streaming overlay programs.

[Nion]

Originally posted by Freecs:

I have done all this, including compleatly uninstalling all antivirus and letting Gameguard just look at everything unabated on my computer. And I still keep crashing as soon as the guy comes out of the cryopod.

the problem is clearly gameguard and for some people, it just will not work, no matter what you do. I am now over 2 hours sitting here on my day off troubleshooting this game that I honestly and truthfully wanted to play. This is frustrating.

Step 1) Restart Steam, restart PC
Step 2) Run the game as an administrator from the game installation folder, also compatibility mode
Step 3) Run Steam as an administrator, try running game as an administrator
Step 4) Install Visual C++ files
https://support.microsoft.com/en-us/h...
Step 5) Disable Steam Overlay, disable overlay in Discord, GeForce Experience, Nvidia shadow play overlay, AMD overlay), Disable Image scaling in GeForce Experience, Close all the overlay app (Discord, GeForce Experience etc)
Step 6) Close all the overclocking app such as MSI Afterburner, riva tuner etc.,close browser Firefox/chrome and third-party app like Zerotier, Unplug hotas, wheel, pedals, mouse, Razer Tartarus, disconnect all the additional USB adapter connected to PC, disconnect additional joystick/controllers connected, disconnect multiple monitors, Turn off Razer Synapse (razor lighting effects) and MSI Dragon Center, corsair software, end nahimic services & lightingservice.exe in task manager, remove the undervolt, perform clean boot
Step 7) Uninstall and reinstall the nProtect GameGuard
Step 8) Uncheck DLC in Steam
Step 9) Verify the game files (5790 game files verified)
Step 10) Do a clean installation of graphics driver
https://www.nvidia.com/en-us/geforce/...
https://www.amd.com/en/support
Step 11) Allow the game to Antivirus program and Windows Security
Step 12) Try these in launch options
-dx11
-dx12
Step 13) Rename/Delete the save game files (You will lose all the game progress)
Step 14) Update Windows 10/11 to the latest version
Step 15) If able to launch the game, disable crossplay, switch to windowed mode and lower down graphics settings
Step 16) Uninstall the game, delete the game files, restart your PC and reinstall the game (I have done this at 3 separate times throughout the day)
Step 17) Cap Nvidia control panel frame rate
Step 18) Change to windowed mode, change all settings to low. Set render scale to native.
Step 19) Submit a ticket to Arrowhead through their ticketing service.
Step 20) Disabled Anti- Aliasing, Motion Blur, Screen Space Global Illumination, and Camera Shake. Turned off any applicable settings in Nvida control panel as well.
Step 21) Per Arrowhead, disable Antivirus, Fan Cooling, or video streaming overlay programs.

Good job. Unfortunately, almost everything you did, I did too. But you gave me a couple of other possible solutions to problems. Thanks for the tips.

[AstroCat]

I have a Gigabyte RTX 4090 Gaming OC and run the Gigabyte Control Center. I've never had any issues, and leave all setting on default. But for some reason in the game Helldiver 2 whenever I start a mission the game hard crashes my PC, with a buzzing sound from speakers and a hard reboot.

In the crash logs I see GbtCloudMatrix.exe as the issue. That is a GCC application. So, I closed GCC and now the game is seems stable. Re-enable GCC 100% crash.

I also noticed was when I had Supersampling instead of Native selected it was pegging my GPU at like 97-100% load, which is extremely rare, and the fans were in full effect. This was just on the ship by the way, not even in a mission.

As soon as I dropped to Native it went back down to like 50-60% load. I am wondering if also Supersampling is causing the card to overheat?

Well I just had it crash again same way with GCC running. My GPU load was only 46%. I alt-tabbed out of Helldivers 2 and sure enough same crash in same way. And as suspected GbtCloudMatrix.exe is the crash dmp.

[RexNage]

If this is the error that is affecting the game.dll. Game crashes shortly before or after a mission starts, I have a work around that fixes it, I was having the exact same issue. You have to set your privacy to Private and turn off cross play. (you may be able get by disabling only one, but I haven't tried yet).

[xombiedeath]

Having same problem. Haven't gotten in a game since Friday. I figured out I can stay in the ship lobby indefinitely as long as I don't interact with the Mission table... After you interact with it, you've only got 10-20 seconds before CTD. Or if you cause a cutscene by entering a hellpod or changing systems you'll CTD before the animation ends...

[Ibn Hunter]

it seems when I unplugged my other monitor and play on 1 monitor only the problem disappeared

[bojejan97]

I solved this problem
Context: I had the same exact problem, Crashing on mission start. I have tried everything from lowering the settings (low settings, lower resolution and putting an FPS limit) to tweaking with steam settings (turning off overlay)
Nothing worked
I tried downgrade my GeForce driver to the previous version but still didnt help
Finally
I downgraded my BIOS software (Yes i was this desperate to play this game) and it WORKED
So smoothly and with no crashes at all. i put all the settings back to high and removed the fps limit and put back the steam settings, but kept the Geforce driver as it is (not the newest version)
My system:
RTX 3080, i7-12700K, 32gb DDR5, Monitor: 4k 144hz,
Motherboard: Z690-A Pro, Bios: 7D25vAG, Driver: 522.12.

[AstroCat]

For me, one of the patches along the way alleviated my crashing issues, a few weeks back. But it was very real until that patch.

[ุ]

I have the same problem but for some reason it happens only when i launch mission with terminids, when i start automaton mission it doesn't crash

[Rew]

Same. So much for live service, they made their game unplayable!

[Cidness]

Follow this page https://steamcommunity.com/app/553850/discussions/1/591768041678745112/

[marinealver]

Yeah, it doesn't work on my PC which meets recommended specifications, but I can still play on my laptop which DOESN'T even meet minimum specifications.