Computer Shutdown after Connection Failure

[SnowWarp]

This is ridiculuous. Maybe cause i live in Central Asia, but every time the connection fails, my whole PC just shuts down and i have to activate it again.
I updated my BIOS and drivers and yet it still happens.
]The rig i have is this:
16 GB RAM 2400mhz
AMD Ryzen 5 3600 CPU
Sapphire AMD RX590
ASUS Prime A320-M-A

And also - there is no crash log - again - it shuts down my whole PC when the connection fails. It didn't happen with other MP games. The worst i got is when playing Armored Core 6 and even then, the game just crashed after disconnect

[CMDR Shepard Shadow]

What PSU do you have?

[SnowWarp]

Originally posted by CMDR Shepard Shadow:

What PSU do you have?

Cougar STX750

[CMDR Shepard Shadow]

Only PSU can shutdown PC immediately without any error. Not a game itself. But it can also be some damage in other PC parts, that cause such behavior. Try to replace it, maybe with your friend's power supply. Also you can try to test it with OCCT benchmark. Also this GPU is pretty old, can be a problem.

[SnowWarp]

Originally posted by CMDR Shepard Shadow:

Only PSU can shutdown PC immediately without any error. Not a game itself. But it can also be some damage in other PC parts, that cause such behavior. Try to replace it, maybe with your friend's power supply. Also you can try to test it with OCCT benchmark. Also this GPU is pretty old, can be a problem.

Changed my PCU to a new 1000 Watt one. Problem still persists. Right after Connection Failure - it still shutsdown my PC.

[Tangolho]

I have the same problem here.

My specs:
AMD RX 7600 8GB
Ryzen 5 7500F
16GB DDR5 5200MHz
Windows 11

I've monitored my temps and power consumption and all is normal.
Only happens with helldivers 2 for me.
Also my pc shutdowns occur when confirming coordinates, ending mission or connection failure message. It's all random, yesterday i was able to only have my pc shutdown once, after that i played all day.
Tryied again now, same happened.

[GrassPie]

Hey! I kept getting the nProtect page to upload my logs everytime after my computer crashed, so I figured something must be wrong with it. Reinstalling the anti cheat worked for me. try it to see if it works

1. Go to "SteamLibrary\steamapps\common\Helldivers 2\tools" click the uninstaller. (gguninst.exe)

2. Delete the whole gameguard folder. "SteamLibrary\steamapps\common\Helldivers 2\bin\GameGuard"

3. verify the game via steam. the gameguard folder should appear.

4. Go to "SteamLibrary\steamapps\common\Helldivers 2\tools" and click the installer. (GGSetup.exe) No message will appear or anything, but it will install.

Worked this whole week for me after not finding any solutions online

[KeSpA_MaD]

Originally posted by GrassPie:

Hey! I kept getting the nProtect page to upload my logs everytime after my computer crashed, so I figured something must be wrong with it. Reinstalling the anti cheat worked for me. try it to see if it works

1. Go to "SteamLibrary\steamapps\common\Helldivers 2\tools" click the uninstaller. (gguninst.exe)

2. Delete the whole gameguard folder. "SteamLibrary\steamapps\common\Helldivers 2\bin\GameGuard"

3. verify the game via steam. the gameguard folder should appear.

4. Go to "SteamLibrary\steamapps\common\Helldivers 2\tools" and click the installer. (GGSetup.exe) No message will appear or anything, but it will install.

Worked this whole week for me after not finding any solutions online

You mean PC reboot or PC crash is solved with this kind of solution?

[Tangolho]

Originally posted by GrassPie:

Hey! I kept getting the nProtect page to upload my logs everytime after my computer crashed, so I figured something must be wrong with it. Reinstalling the anti cheat worked for me. try it to see if it works

1. Go to "SteamLibrary\steamapps\common\Helldivers 2\tools" click the uninstaller. (gguninst.exe)

2. Delete the whole gameguard folder. "SteamLibrary\steamapps\common\Helldivers 2\bin\GameGuard"

3. verify the game via steam. the gameguard folder should appear.

4. Go to "SteamLibrary\steamapps\common\Helldivers 2\tools" and click the installer. (GGSetup.exe) No message will appear or anything, but it will install.

Worked this whole week for me after not finding any solutions online

tryied this, still getting pc shutdown after the connection failure message

[SnowWarp]

Originally posted by GrassPie:

Hey! I kept getting the nProtect page to upload my logs everytime after my computer crashed, so I figured something must be wrong with it. Reinstalling the anti cheat worked for me. try it to see if it works

1. Go to "SteamLibrary\steamapps\common\Helldivers 2\tools" click the uninstaller. (gguninst.exe)

2. Delete the whole gameguard folder. "SteamLibrary\steamapps\common\Helldivers 2\bin\GameGuard"

3. verify the game via steam. the gameguard folder should appear.

4. Go to "SteamLibrary\steamapps\common\Helldivers 2\tools" and click the installer. (GGSetup.exe) No message will appear or anything, but it will install.

Worked this whole week for me after not finding any solutions online

Nope, still get shutdowns.
As in, my whole PC turns off

[KeSpA_MaD]

Because it's a problem on their end, we can't solve it and people that are experiencing this are growing in numbers.

[Terravist]

I'm also experiencing this issue,
I also run a Ryzen 5 3600 and an RX590

[Weiss-Schnee]

My PC too, getting shutdown after the connection failure message. Did Sony do it on purpose?
Spec PC
Ryzen 5 5600
Radeon RX 7600 8gb
Asrock B550M Pro 4
XPG Spectrix D50 16gb x 2 3600Mhz
XPG Pylon 650W