GameGuard killed the game, then Windows explorer.exe

[MrPlowjoy]

What is going on with this thing? Mid-game, post today's patch, game froze and CTD'd. Checked Event Viewer, two entries, 4 seconds apart.

1st entry...

Faulting application name: helldivers2.exe, version: 1.8.17356.0, time stamp: 0x65f32059
Faulting module name: helldivers2.exe, version: 1.8.17356.0, time stamp: 0x65f32059
Exception code: 0xc0000005
Fault offset: 0x000000000065eb99
Faulting process id: 0x0x3034
Faulting application start time: 0x0x1DA7B03C613D5C6
Faulting application path: xx\Helldivers 2\bin\helldivers2.exe
Faulting module path: xx\helldivers2.exe
Report Id: d0cc6458-1939-47d9-a47e-c7d24bfa5d16
Faulting package full name:
Faulting package-relative application ID:

Then followed 4 seconds later by....

2nd entry...

Faulting application name: Explorer.EXE, version: 10.0.22621.3296, time stamp: 0x48d2cb32
Faulting module name: npggNT64.des, version: 2024.2.22.1, time stamp: 0x65dd4964
Exception code: 0xc0000005
Fault offset: 0x0000000000006f10
Faulting process id: 0x0x2798
Faulting application start time: 0x0x1DA7B0393690088
Faulting application path: C:\windows\Explorer.EXE
Faulting module path: xx\Helldivers 2\bin\GameGuard\npggNT64.des
Report Id: 8bafe51a-7ff3-4b6b-8bf4-3640da5a9fba
Faulting package full name:
Faulting package-relative application ID:

And yeah, Explorer.exe had blown up. Not just for me though, for the person I was also in a squad with. Same problem.

[KingOfFriedChicken]

Has this continued to happen? Or did you find any potential solutions?

[Canary7160]

Same issue here except the Faulting process id: is 0x0x1000

[KingOfFriedChicken]

Originally posted by Canary7160:

Same issue here except the Faulting process id: is 0x0x1000

Can you go into any more detail? Is it repeatable, what recreates it? Is it in game or while launching? As much detail as you can to help, for example a crash was happening when some players used the arc throwers, so is there any link in game like that? Also can you post specs of PC just in case? Small details can be very helpful sometimes.

I can't promise a solution but I'm willing to look into it some for you if I'm capable.

[talclipse]

I can't even launch the damn thing

[IronBanana]

Same experience, and the game corruptme the ssd.

Now i never touch this game again.

[KingOfFriedChicken]

Originally posted by talclipse:

I can't even launch the damn thing

Don't go over 2 hours and refund might be the best option if it won't launch.

[MrPlowjoy]

Originally posted by KingOfFriedChicken:

Has this continued to happen? Or did you find any potential solutions?

Not explorer.exe specifically but several other oddities, all down to GameGuard. The strangest one is that it crashes, Event Viewer entry to match and causes the Steam client to lose network connection...but the rest of the PC is fine. After about 40-60 seconds, Steam reestablishes connection, or restarting it does the same. Had that specific issue multiple times and like this one, it affected other people in the team too, so their PCs.

[I love to Bangkok]

Same issue with me, been like this for about 2 weeks now. Game used to run completely fine. But now its unplayable.

The last two crashes in event viewer are below.
Faulting application name: helldivers2.exe, version: 1.8.17928.0, time stamp: 0x660fbf71
Faulting module name: ntdll.dll, version: 10.0.22621.3374, time stamp: 0xeae8eecc
Exception code: 0xc0000028
Fault offset: 0x000000000010f17d
Faulting process ID: 0x0x3BEC
Faulting application start time: 0x0x1DA8F26C89B3BFA
Faulting application path: X:\SteamLibrary\steamapps\common\Helldivers 2\bin\helldivers2.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll

Faulting application name: helldivers2.exe, version: 1.8.17928.0, time stamp: 0x660fbf71
Faulting module name: helldivers2.exe, version: 1.8.17928.0, time stamp: 0x660fbf71
Exception code: 0xc0000005
Fault offset: 0x000000000048e4fe
Faulting process ID: 0x0x514C
Faulting application start time: 0x0x1DA8F25A0DADFD2
Faulting application path: X:\SteamLibrary\steamapps\common\Helldivers 2\bin\helldivers2.exe
Faulting module path: X:\SteamLibrary\steamapps\common\Helldivers 2\bin\helldivers2.exe

It happens every time when you launch the game. On the first crash you get to be in the ship for about 5 seconds before it CTD's. Then on subsequent launches of the game, the CTD's get faster and you crash before the intro. Tried absolutely every fix suggestion, nothing worked so far.

[KingOfFriedChicken]

Originally posted by I love to Bangkok:

snip for size

I can't promise solutions but someone said they fixed an issue in another comment about ntdll.dll report I'll share just incase it works for you.

Just fixed it for myself, that's what I did: turn off steam and discord overlays, turn off hardware acceleration for both and turn off steam input for helldivers just to be sure.

I also have a post here that also may not help but it's some stuff from online regarding to those issues may be worth trying.

Originally posted by KingOfFriedChicken:

https://answers.microsoft.com/en-us/windows/forum/all/app-crash-with-ntdlldll/9aa59f80-99a1-4f3c-b2f0-7eb72df05b2a
This is a report of win 7 solved

Method 1: Update Windows

Click Start button, and look for Control Panel.
Click System and Security, and select Windows Update.
Click Check for updates and click Install updates.
If you are experiencing the same after performing Windows Update try reinstalling the DLL.

Method 2: Reinstall the DLL

Type cmd in the search box, and then right click Command prompt select Run as Administrator.
Type this in command prompt:
regsvr32.exe /u ntdll.dll and press Enter key (this will uninstall the file)
regsvr32.exe ntdll.dll and press Enter key (this will reinstall the file).

Or a video of solution in Win 10/11

https://youtu.be/BWqPjSg5IYM?si=fhAOBrJHKkKk0on0

Hope this may help overall!

It is unlikely win 10 is put of date but I have seen 1 person say they apparently were stuck on an old update and didn't have dx12 support on their version, so it is worth checking still if you aren't sure. Let me know if you try any of these and I they solve it, so if others have it I know a go to solution.

[Canary7160]

Originally posted by KingOfFriedChicken:

Originally posted by Canary7160:

Same issue here except the Faulting process id: is 0x0x1000

Can you go into any more detail? Is it repeatable, what recreates it? Is it in game or while launching? As much detail as you can to help, for example a crash was happening when some players used the arc throwers, so is there any link in game like that? Also can you post specs of PC just in case? Small details can be very helpful sometimes.

I can't promise a solution but I'm willing to look into it some for you if I'm capable.

I've been crashing to desktop as soon as I enter the game or up to a minute after since the update last week had no problems before this. I have updated my drivers and both verified and reinstalled the game. The event view gave me the following id but I am not great at understanding these even with google. Any ideas?
EventData

AppName helldivers2.exe
AppVersion 1.8.18176.0
AppTimeStamp 66193d57
ModuleName helldivers2.exe
ModuleVersion 1.8.18176.0
ModuleTimeStamp 66193d57
ExceptionCode c0000005
FaultingOffset 000000000090238d
ProcessId 0x69ec
ProcessCreationTime 0x1da90216afc5e8f
AppPath D:\Steam\steamapps\common\Helldivers 2\bin\helldivers2.exe
ModulePath D:\Steam\steamapps\common\Helldivers 2\bin\helldivers2.exe
IntegratorReportId 00df386b-487d-4f64-8809-3fd57fc9f944
PackageFullName
PackageRelativeAppId

[KingOfFriedChicken]

"c0000005 usually caused by the computer not being able to correctly process the files and settings required to run a particular program or installation."

You could try turning off your firewall just to see if that resolves it, normally don't see crashes related to it but VPNs or other open applications as well having them off, its not impossible it's the anti cheat disabling the launch, altough normally that results in a different error pop up. I did see someone recently who solved an issue they had with firewall though worth a shot.

[MrPlowjoy]

Originally posted by KingOfFriedChicken:

Originally posted by I love to Bangkok:

snip for size

I can't promise solutions but someone said they fixed an issue in another comment about ntdll.dll report I'll share just incase it works for you.

Just fixed it for myself, that's what I did: turn off steam and discord overlays, turn off hardware acceleration for both and turn off steam input for helldivers just to be sure.

I also have a post here that also may not help but it's some stuff from online regarding to those issues may be worth trying.

Originally posted by KingOfFriedChicken:

https://answers.microsoft.com/en-us/windows/forum/all/app-crash-with-ntdlldll/9aa59f80-99a1-4f3c-b2f0-7eb72df05b2a
This is a report of win 7 solved



Or a video of solution in Win 10/11

https://youtu.be/BWqPjSg5IYM?si=fhAOBrJHKkKk0on0

Hope this may help overall!

It is unlikely win 10 is put of date but I have seen 1 person say they apparently were stuck on an old update and didn't have dx12 support on their version, so it is worth checking still if you aren't sure. Let me know if you try any of these and I they solve it, so if others have it I know a go to solution.

Ntldll unregister doens't work on Win 11, no associated unregister to the DLL. Seems the only way to legit reinstall that dll is to basically reinstall windows/perform a reset.

[KingOfFriedChicken]

Ah, I don't have win 11, I see windows likes making things worse still with each "upgrade" lol