My PC just restarting itself while only playing helldivers2

[EoKc]

Hey guys, I have Asus Scar G18 Laptop with RTX 4090 and i9-13980HX. After i played this game like 3-4 hours my pc just restarting itself. I looked the event viewer it says Kernel-Power Event ID: (41) Category (63) is anyone has a same problem? or is it just me?

[esschallert]

Didn't know if it was said already.
Check your temps how high is it after that amount of time? Is XMP enabled? If so try without using it could also be RAM related.
However best is to stress test your different PC components. For that use OCCT, theres a CPU and RAM test, me guess is it's because of XMP or any other automatically applied setting in BIOS.

[mew]

Did the medium settings thing, temp fix, still crashes after a bit

[Mirikal]

A lot of people are going to assume heat/voltage related problems. However, I found the problem is DX12 with my system. Forcing it to run in DX11 solved all of those issues.

Add this line to the Launch Options under Properties > General of Helldivers 2 in Steam: --use-d3d11

Spin it up and good luck, Helldivers. As a side note, we're talking a water cooled I9 13th gen Intel processor and water cooled 3080ti with all power saving options turned off and tuned, and monitored. Neither heat nor voltage were responsible for shutting down my PC.

[Jamesterxc]

was gonna give info tell i seen a nice vac :P

[EoKc]

Originally posted by JamesterXC:

was gonna give info tell i seen a nice vac :P

It is not a vac ban :D it is early access of mw2 campaing ban lol

[mosby]

Originally posted by EoKc:

Hey guys, I have Asus Scar G18 Laptop with RTX 4090 and i9-13980HX. After i played this game like 3-4 hours my pc just restarting itself. I looked the event viewer it says Kernel-Power Event ID: (41) Category (63) is anyone has a same problem? or is it just me?

I got the same laptop, fairly sure it is overheating the GPU, mine was at 90 degrees when it crashed. I think it is smart to maybe limit fps etc. Never had this problem with other games tho.

[mosby]

Tried to limit fps to 60 in game, did not help.
Used nvidia tools to limit it, did not help.

CPU is at 30% easy and even with 5% gpu usage my temps are high. I got a brand new laptop only a few months old. Nvidia 4090 and Intel i9-13980HX

[mosby]

For me it dont crash during mission, but when getting rewards :(

[throttle13]

5800X3D paired with a 16GB RX 6950 XT GPU and 32GB of ram, running fast NVMe drives, having this problem more and more. Sometimes it's in the middle of the mission, more often during extraction, sometimes as soon as I drop. I would guess it happens about 1/4 of the time. Super frustrating. I have lowered settings, tried various tweaks, lowered frame rate. CPU running at about 65-67 degrees C, and I have stress tested this CPU to 90 C with no issues. This is the only game that has literally beaten this otherwise beefcake PC into multiple reboots.

[sel]

sounds like a laptop issue maybe.
No issues here, CPU temp isnt an issue for me but I am running one of those 'hot' chips that are designed to run at 80 degrees at all times (ryzen 9 7900)

[Cookie]

Not sure if it's quite the same issue as you all are having but it was an issue with my power supply for my desktop, granted my power supply was a bit old. But while playing Helldivers it would shut or restart my PC on it's own, until two days it shut off again and my PSU blew / short circuited lol. So be sure to check if you need to get a new PSU or not, could be causing some voltage issues or not. And I'm just really unlucky but I never had this issue with any other game before.

[LottyDoD]

i have same issue. i have new PC. And only Helldivers 2 i have problem with restarting PC.
My PC:

• Процессор AMD Ryzen 7500f
  
  
• Видеокарта RTX 4070 12gb Zotac Twin Edge
  
  
• ОЗУ 32gb ddr5 6000 XPG Lancer Blade
  
  
• Материнская плата gigabyte a620m s2h
  
  
• SSD NVME 1tb XPG Gammix S11 PRO
  
  
• Блок питания DeepCool PK 650D
  
  
• Кулер id cooling se-214 white
  
  
• Корпус Montech AIR 1000 Premium

[Pollodude]

I'm having the same issue! It doesn't seem to be a temperature issue for me.

[Waahson]

Originally posted by Revenholm:

i found this Information

Kernel-Power 41 (63) error mostly means the problem with power supplying. Can you replace power supply unit for checking? It may mean problems with power management in BIOS or motherboard too. And you may try to turn off all CPU power saving modes in BIOS (different C states) to check if the problem is in motherboard.

Here a support Page from Microsoft

https://answers.microsoft.com/en-us/windows/forum/all/kernel-power-event-id-41-task-category-63/2f4b467d-38bc-40a9-86f7-334559cc1f6e

Nope

Just happened to me and this is the bug code I was given DRIVER_IRQL_NOT_LESS_OR_EQUAL.

It's a driver error, specifically an error with something that has kernel-level access. Clearly an issue with the anti-cheat.

[Papillio]

I tryed everything but still unplayable with those restarts..
so i switched to worse GPU and it works fine now.