Please Devs, bring some help !

[[FR] SLY]

Hi Devs,

The game is now out for two days, I took these two days off to play Helldivers 2...But I just cannot ! Please, bring some assistance...

i9-9900K
RTX 3090
64Gb RAM
SSD and M2 Drive.
Windows 10, Up-to-date.

I tried everything... :
- Totally remove the graphic driver with DDU and install the latest one from scratch
- Remove all the VCRedist versions and install only the latest one (x64 and x86)
- Install the latest version of DirectX (you never know...)
- Uninstall and reinstall Logitech G HUB software, clearing all my profiles...
- Enable compatibility mode and launch as administrator and disabling full-screen optimizations
- Add the folder AND the .exe to the antivirus and firewall.
- Verify that no capture software was launched.
- Verify that no unecessary software was launched.
- Move the game on every disk (even the C:)
- Remove all the services, reboot and re-enable only the useful services
- Update everything possible, from the OS to the components (chipsets, sockets etc...)
- Delete GameGuard and re-download it
- Totally uninstall the game and re-download it.
- Create a special settings profile for the game on the Nvidia software, disabling almost everything.
- Verify all the files and even, deleting some of them to force the verify system to re-download them.
- Uncheck all the DLC.
- Delete the config file so a brand new one is created.
- Deactivate all possible overlay (Steam, Discord, Nvidia, Windows Game Bar...)
- Deactivate Steam Input
- Memtest (64Gb of RAM...took almost 8 hours) => No error.
- Stress Test of CPU => No error.
- Stress Test of GPU => No error.
- Stress Test of VRAM = No error.
- Check SSD and M2 Status on CrystalDiskInfo, all of them are good.
- Check all the temperatures, they remain OK.
- SFC and DISM ok (done on safe mode, to be sure that the tool have access to everything)
- Deactivate my secondary screen.

Basically, what happens ?
- I launch the game
- Gameguard initializes and the game launches
- I press ESC three times to skip the intro scene (one of the coolest and funniest ever, had to be noticed, great job on this one ) and the splash screen.
- I see my ship, some cylinders and my character appears, and from this moment, it can crash anytime ! Sometimes instantly, sometimes with a very comfortable period of 30 to 40 seconds... Wouhou !

Simply returning to desktop, with no error message, with no window poping...Nothing...And if I check the Event Observer, the windows error code is "1000" which can be translated to : "I have no f*cking idea what happened bro !"

One time, the game ran long enough for me to go to the settings and set everything to "Low" or "Disabled"...but nothing changed, it crashed some seconds later.

I even tried to re-activate VSync, as some people adviced it online.

I played the game on another computer so I could just finish the tutorial and make 3 missions, so now I'm not at the tutorial state AT ALL !

What else could I do ?

Not to mention but....as you may imagine,this is the only game that doesn't work...

Help me Devs, you're my only hope !

[[FR] SLY]

Devs...don't ignore us...

You've already solved the problems for many of us...but there is still a laaarge part of the PC players that still cannot play...which prove that the PC version of the game was not tested enough before release...

I haven't redacted a negative review yet because, for the very little time I was able to play the game, I found it really fun and fitting my expectations...and by respect to the franchise...and the studio (Magicka...you'll always be in our hearts...) I still believe that you're gonna find a solution...

But just don't ignore the kind of messages like mine...I litterally wasted 2 days off trying to find what could be MY problem...and enough time to redact my previous text to be as precise as possible to help you troubleshoot it...

I know we're now on Weekend...but...honestly...you cannot release an awaited game like this one and simply not being there to provide :
1 - The technical support needed (which you seem to be providing, and we honestly all thank you for that)
2 - The (almost) constant communication we need as we simply cannot use a product we pre-purchased (and in Deluxe Edition concerning me...)

I might seem a little bit rude but, as I said, I wasted two days off, expecting to play the game I've been waiting for so long...I want to help you to help us...and together...we can spread Freedom And Liberty Across The Galaxy !

[Bryan Fury]

Originally posted by FR SLY:

I tried everything... :
- Totally remove the graphic driver with DDU and install the latest one from scratch

Rollback to the last drivers of 2023, never install the last drivers. They are NEVER stable at 100%. That is equally correct for AMD and NVIDIA alike..

Both AMD and NVIDIA are having issues with 2024 drivers (most of people, some are able to play), especially users with 7000 and 4000 series.

As i wrote on the AMD DRIVER topic in the support section, i have a 9900K and a Sapphire Nitro 6800XT SE and i have no issues at all.. in 2 days i had only 2 crashes at best and i am using drivers from august/september 2023.

[[FR] SLY]

I tried to roll back several times (even going back to October 2023)...Still no changes...

[[FR] SLY]

Now I'm back to August....still no changes at all !

[MorningStarLee]

Originally posted by Bryan Fury:

Originally posted by FR SLY:

I tried everything... :
- Totally remove the graphic driver with DDU and install the latest one from scratch

Rollback to the last drivers of 2023, never install the last drivers. They are NEVER stable at 100%. That is equally correct for AMD and NVIDIA alike..

Both AMD and NVIDIA are having issues with 2024 drivers (most of people, some are able to play), especially users with 7000 and 4000 series.

As i wrote on the AMD DRIVER topic in the support section, i have a 9900K and a Sapphire Nitro 6800XT SE and i have no issues at all.. in 2 days i had only 2 crashes at best and i am using drivers from august/september 2023.

Nvidia drivers have never given me problems running new releases. HD2 hasn't ran for me at all since launch and it was doing that before I updated my drivers too.

[[FR] SLY]

I tried changing my connection (going from wifi to LAN....had to unroll a cable through the whole house yippie !) and nothing changed

[[FR] SLY]

Still no news from the developpers....

[TricksyKitsune]

Can't even get the game to open, only the gameguard splash pops up for a moment before 114 error.... Did all the fixes over 3-4 days... 9 hours on steam played without seeing title screen...

[[FR] SLY]

FOR F*CK SAKE DEVS ! COMMUNICATE WITH US ! ASK YOUR COMMUNITY MANAGERS TO ANSWER OUR TOPICS !

I HAD TO BORROW A FRIEND'S COMPUTER TO BE ABLE TO PLAY THE GAME !

SERVER'S PROBLEMS ARE A HUGE PROBLEM (THAT SHOULD HAVE NOT EXISTED IF YOU'VE HAD REALLY TESTED THE GAME BEFORE RELEASE)...BUT HERE...WE SIMPLY CANNOT PLAY THE F*CKING GAME !!!!

[CorsarioTV]

I have the same problem with a:

- I9 13900K
- RTX 4090 SUPRIM

The game crashes within the first 10 to 30 seconds after the characters appear on the ship when the tutorial begins.
I have tried everything you say, I just need to try formatting the PC but I doubt it will solve it

If you find a solution please don't forget to share it.

[[FR] SLY]

Still no changes, even with the last patch...

Here is what I see in the Event Observer (in French...Deal with it !) :

Erreur 14/02/2024 18:40:11 Application Error 1000 (100)

Nom du journal :Application
Source : Application Error
Date : 14/02/2024 18:40:11
ID de l’événement :1000
Catégorie de la tâche :(100)
Niveau : Erreur
Mots clés : Classique
Utilisateur : N/A
Ordinateur : <CENSORED>
Description :
Nom de l’application défaillante helldivers2.exe, version : 1.8.16368.0, horodatage : 0x65cb710e
Nom du module défaillant : helldivers2.exe, version : 1.8.16368.0, horodatage : 0x65cb710e
Code d’exception : 0xc0000005
Décalage d’erreur : 0x000000000065d531
ID du processus défaillant : 0x8fc
Heure de début de l’application défaillante : 0x01da5f6cc36ac880
Chemin d’accès de l’application défaillante : D:\Jeux\Steam\steamapps\common\Helldivers 2\bin\helldivers2.exe
Chemin d’accès du module défaillant: D:\Jeux\Steam\steamapps\common\Helldivers 2\bin\helldivers2.exe
ID de rapport : b7b4470a-cd62-422a-8858-7ee985fbc580
Nom complet du package défaillant :
ID de l’application relative au package défaillant :
XML de l’événement :
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2024-02-14T17:40:11.6952922Z" />
<EventRecordID>209454</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer><CENSORED></Computer>
<Security />
</System>
<EventData>
<Data>helldivers2.exe</Data>
<Data>1.8.16368.0</Data>
<Data>65cb710e</Data>
<Data>helldivers2.exe</Data>
<Data>1.8.16368.0</Data>
<Data>65cb710e</Data>
<Data>c0000005</Data>
<Data>000000000065d531</Data>
<Data>8fc</Data>
<Data>01da5f6cc36ac880</Data>
<Data>D:\Jeux\Steam\steamapps\common\Helldivers 2\bin\helldivers2.exe</Data>
<Data>D:\Jeux\Steam\steamapps\common\Helldivers 2\bin\helldivers2.exe</Data>
<Data>b7b4470a-cd62-422a-8858-7ee985fbc580</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

[Flash]

Originally posted by CorsarioTV:

I have the same problem with a:

- I9 13900K
- RTX 4090 SUPRIM

The game crashes within the first 10 to 30 seconds after the characters appear on the ship when the tutorial begins.
I have tried everything you say, I just need to try formatting the PC but I doubt it will solve it

If you find a solution please don't forget to share it.

Same here! Totally helpless by now

[Ethel]

Originally posted by FR SLY:

Still no changes, even with the last patch...

Here is what I see in the Event Observer (in French...Deal with it !) :

Erreur 14/02/2024 18:40:11 Application Error 1000 (100)

Nom du journal :Application
Source : Application Error
Date : 14/02/2024 18:40:11
ID de l’événement :1000
Catégorie de la tâche :(100)
Niveau : Erreur
Mots clés : Classique
Utilisateur : N/A
Ordinateur : <CENSORED>
Description :
Nom de l’application défaillante helldivers2.exe, version : 1.8.16368.0, horodatage : 0x65cb710e
Nom du module défaillant : helldivers2.exe, version : 1.8.16368.0, horodatage : 0x65cb710e
Code d’exception : 0xc0000005
Décalage d’erreur : 0x000000000065d531
ID du processus défaillant : 0x8fc
Heure de début de l’application défaillante : 0x01da5f6cc36ac880
Chemin d’accès de l’application défaillante : D:\Jeux\Steam\steamapps\common\Helldivers 2\bin\helldivers2.exe
Chemin d’accès du module défaillant: D:\Jeux\Steam\steamapps\common\Helldivers 2\bin\helldivers2.exe
ID de rapport : b7b4470a-cd62-422a-8858-7ee985fbc580
Nom complet du package défaillant :
ID de l’application relative au package défaillant :
XML de l’événement :
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2024-02-14T17:40:11.6952922Z" />
<EventRecordID>209454</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer><CENSORED></Computer>
<Security />
</System>
<EventData>
<Data>helldivers2.exe</Data>
<Data>1.8.16368.0</Data>
<Data>65cb710e</Data>
<Data>helldivers2.exe</Data>
<Data>1.8.16368.0</Data>
<Data>65cb710e</Data>
<Data>c0000005</Data>
<Data>000000000065d531</Data>
<Data>8fc</Data>
<Data>01da5f6cc36ac880</Data>
<Data>D:\Jeux\Steam\steamapps\common\Helldivers 2\bin\helldivers2.exe</Data>
<Data>D:\Jeux\Steam\steamapps\common\Helldivers 2\bin\helldivers2.exe</Data>
<Data>b7b4470a-cd62-422a-8858-7ee985fbc580</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

My wife have the same problem. What's strange is that we have exactly the same PC (gpu, cpu...) and it work for me but not for her (and i don't want to play without her)
And the devs don't seem to care that people can't even launch the game and do the tutorial)

[[FR] SLY]

Originally posted by Ethel:

Originally posted by FR SLY:

Still no changes, even with the last patch...

Here is what I see in the Event Observer (in French...Deal with it !) :

Erreur 14/02/2024 18:40:11 Application Error 1000 (100)

Nom du journal :Application
Source : Application Error
Date : 14/02/2024 18:40:11
ID de l’événement :1000
Catégorie de la tâche :(100)
Niveau : Erreur
Mots clés : Classique
Utilisateur : N/A
Ordinateur : <CENSORED>
Description :
Nom de l’application défaillante helldivers2.exe, version : 1.8.16368.0, horodatage : 0x65cb710e
Nom du module défaillant : helldivers2.exe, version : 1.8.16368.0, horodatage : 0x65cb710e
Code d’exception : 0xc0000005
Décalage d’erreur : 0x000000000065d531
ID du processus défaillant : 0x8fc
Heure de début de l’application défaillante : 0x01da5f6cc36ac880
Chemin d’accès de l’application défaillante : D:\Jeux\Steam\steamapps\common\Helldivers 2\bin\helldivers2.exe
Chemin d’accès du module défaillant: D:\Jeux\Steam\steamapps\common\Helldivers 2\bin\helldivers2.exe
ID de rapport : b7b4470a-cd62-422a-8858-7ee985fbc580
Nom complet du package défaillant :
ID de l’application relative au package défaillant :
XML de l’événement :
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2024-02-14T17:40:11.6952922Z" />
<EventRecordID>209454</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer><CENSORED></Computer>
<Security />
</System>
<EventData>
<Data>helldivers2.exe</Data>
<Data>1.8.16368.0</Data>
<Data>65cb710e</Data>
<Data>helldivers2.exe</Data>
<Data>1.8.16368.0</Data>
<Data>65cb710e</Data>
<Data>c0000005</Data>
<Data>000000000065d531</Data>
<Data>8fc</Data>
<Data>01da5f6cc36ac880</Data>
<Data>D:\Jeux\Steam\steamapps\common\Helldivers 2\bin\helldivers2.exe</Data>
<Data>D:\Jeux\Steam\steamapps\common\Helldivers 2\bin\helldivers2.exe</Data>
<Data>b7b4470a-cd62-422a-8858-7ee985fbc580</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

My wife have the same problem. What's strange is that we have exactly the same PC (gpu, cpu...) and it work for me but not for her (and i don't want to play without her)
And the devs don't seem to care that people can't even launch the game and do the tutorial)

Is there a difference of Keyboard/mouse between the 2 PCs ? Are they from the same company ? Are they using the same software ?

[Ethel]

Originally posted by FR SLY:

Originally posted by Ethel:

My wife have the same problem. What's strange is that we have exactly the same PC (gpu, cpu...) and it work for me but not for her (and i don't want to play without her)
And the devs don't seem to care that people can't even launch the game and do the tutorial)

Is there a difference of Keyboard/mouse between the 2 PCs ? Are they from the same company ? Are they using the same software ?

Everything is the same