Known Issues

[ForeverAPeon]

Here's are the known issues that we can see you are experiencing, however it is not exhaustive. Right now we are collecting all the issues as they come in and we are working on the most severe affecting core gameplay.

If you just want the updates...

This thread will be continuously updated with new info as soon as possible. Please check back here as it is not always possible to reply to everyone in individual threads.

Alternatively, we also have live developer updates on our Discord: https://discord.gg/helldivers2

If you want to help send your error reports to us...

Crash logs and error codes are important for us if you could state them! We'd really appreciate them being directed to our customer support site, where our support team can process the info quicker: https://arrowhead.zendesk.com/hc/en-us/requests/new

Here's an update from our Deputy Game Director on what's happened so far:

Sagar here, the Deputy Game Director on Helldivers 2. I know there are a number of issues severely affecting gameplay. In this post, I want to share details about some of the most important ones at the moment, what we understand about them, and what you might be able to do. What you’ll see here is not exhaustive; we are also tracking further items beyond this list.

We know that these are big, real issues, and if you get hit by them, it can be immensely frustrating. We are going to make this right. We want you in the galaxy as soon as possible, liberating planet after planet.

Thank you so much for all the work you’ve put into making this the fun, welcoming community of fellow Helldivers we love. It really makes all the difference to us. Every time we see a video of people shooting an unexploded Hellbomb, every time we see you having a surprise 4 minute extraction, and every time we watch a Bile Titan squash you with extreme prejudice… it warms our hearts.

Quickplay not working

The Problem:
This is one of our most significant issues in the game right now. It manifests itself when you attempt to join a mission at the War Table on the ship, and you see a “Failed to join game lobby” message.

Why It Happens:
There’s a problem with how we’re finding valid matches for you, when you attempt to matchmake, and it gets worse with a very large player base. The core of the problem is that the matchmaking is attempting to put you into the same game as a lot of other players.

Frequency:
This happened at launch for almost all players who have attempted to use Quickplay, either on PC or PlayStation. Over the last twelve hours, it’s reduced for the PC community, but is still prevalent for PlayStation users.

What We’ve Done / Are Doing:
We put out a patch yesterday that took the Quickplay success rate on Quickplay attempts from about 5-10% to about 75-80%, with a fair bit of regional variability. This is just a fix on PC at the moment, but an emergency PlayStation fix is coming out in the next four hours. Watch this space.

What Players Can Do:
We hope that for PC players who have updated, you can get past Quickplay the majority of the time now. If you are still getting the error, you can avoid or mitigate it in a few ways:

* Joining friends directly (either people you already know or friend codes you’ve shared on Discord or Reddit with other members of the community)
* On PS5: turn on Crossplay, go into a game on your own, and then throw out the SOS beacon. That will allow PC players to join you.
* Additionally, we have noticed some players reporting Quickplay working if you travel to a planet with fewer players on it. At the moment, far fewer players are on the Automaton planets, so you can try flying there, and then making the attempt

Despite matchmaking successfully… you still may crash

The Problem:
If you do get past the big Quickplay issue… you may STILL crash.

Why It Happens:
This is a related matter to the matchmaking problems. If you do join a mission, the game isn’t handling this correctly at all.

Frequency:
This seems to be happening about 30% of the time, which in turn is only out of the population of people who get past quickplay.

What We’ve Done / Are Doing:
This is a major error, and we are working on it as part of the solution to the overall matchmaking issue.

What Players Can Do:
Similar to the item above, the most reliable way to avoid this problem is to share friend codes and play the game this way.

Critical problems for players using the AMD Radeon 7000 series of GPUs

The Problem:
There are all sorts of significant problems players with these GPUs are experiencing, in total making the game nearly unplayable.

Why It Happens:
We aren’t sure at the moment. We had tested with these GPUs previously and hadn’t encountered this in-house, but clearly there is something deep that is wrong.

Frequency:
This is a constant issue for these users.

What We’ve Done / Are Doing:
This one needs some investigation, and our team is looking at it in collaboration with AMD. Please watch this space: we will update when we have more details on this matter.

What Players Can Do:
We need to better understand the problem. Thank you already to players who have sent in more details of their specs so that we can attempt to reproduce. Some AMD-using players have conveyed that they can play the game on the lowest performance settings. We know this is far from ideal, but it may be worth manually ratcheting down the performance in-game and via your GPU settings to see if that helps. Again, we will update here when we have more.

Some users have found that...
* Turning off SCREEN SPACE GLOBAL ILLUMINATION works.

Stuck on "Press Any Button" on the splash screen while trying to log in to servers.

The Problem:
Some players can’t log into the game at all, and are stuck on the static splash screen that says “Press Any Button”. Normally, you would proceed straight into your Super Destroyer from there. These players are also receiving no additional message. It just seems to hang on “Press Any Button”.

Why It Happens:
This is a server problem. We make a connection to servers when you hit a button here. The server does a handshake with your game, makes sure everything is looking clean, and then lets you in. Unfortunately, if the server itself has a big queue of issues, it doesn’t return the handshake. Doubly unfortunately, the message on the splash screen isn’t updating to explain that to you.

Frequency:
This isn’t happening constantly, as it only occurs in moments when server capacity is reached. The reports are entirely clear on the frequency of this issue. We suspect it’s about 1 out of every 150 players experiencing this.

What We’ve Done / Are Doing:
This is an issue that we can improve directly with the servers. We’ve already significantly bumped up server capacity in the last twelve hours, and we are expecting that this issue should drop now.

What Players Can Do:
If you still encounter this, and it doesn’t seem to resolve, can you please write into our Zendesk support queue? It would help us tabulate the frequency more accurately. We’ll update this issue in the future to confirm if we believe our fixes are working.

Game launch failing due to GameGuard errors

The Problem:
When this problem arises, players can’t start the game at all.

Why It Happens:
The anticheat software is catching false positives.

Frequency:
About 1 in 150 players are reporting this issue. But when it does happen: it’s happening all of the time.

What We’ve Done / Are Doing:
We’re working with the anticheat vendor to see what adaptations we can make. When we do have solutions, those will be rolled out automatically via the anticheat on game start.

What Players Can Do:
We’ve learned that one workaround is to close other running software. We’ve found that the game has a particular challenge running alongside antivirus, fan cooling, or streaming video overlay programs. We would love to have some community support here. If you identify programs that the anticheat software can’t get past, can you let us know? We can work on getting those legitimate programs whitelisted so you can keep them on and still run the game.

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Here are a list of things that we are aware of and/or trying to fix:

Some players are experiencing partial progression package upgrades

This means players can get stuck on a certain difficulty, unable to progress. Our team is working on figuring out how to solve this and what the cause is. There is no known workaround for now.

Stuck in Cryopod

Sometimes, when you join someone else’s ship at the same time as others, your Helldiver may get stuck in the cryopod and be unable to move. We have a future fix for this coming out, but in the meantime, if you wait until the other players select a mission, your Helldiver will be teleported into the Hellpod, and you can then play normally.

Account Linking

Some players are having trouble linking their PSN accounts to their game in the initial setup screen. They may see an error code indicating a server request problem. For now, you can skip that screen and play normally. Later—after we resolve those server request errors—the game will ask people who skipped that screen to try linking their accounts again.

No audio/sound in game

Unable to establish connection to the game

It is possible that this may have happened when our servers have been down for brief periods of time. Please look out for info if our servers are up/down and try again later.

Crashes

Unable to Launch

For now try these options, some of the community have had success with:
* Update C++ via microsoft, run as admin. run helldivers2.exe as admin
* Removing Microsoft Visual C++ files before (older) than 2012 worked
* Running the game as administrator from launch
* Make sure your firewall is not blocking it
* Disable your VPN if you have one
* Disabling Steam overlay

Crash on Launch

* Try disabling steam input!
Right click Helldivers 2 on steam library and click properties at the bottom of list
Go to "Controller" on left hand side second from the bottom
On the right side in controller options, change that to disable steam input

* We've noticed that some crashing is being reported from Windows 11 users. For some of these users, the issue has been temporarily resolved by changing the HD2 .exe to Win8 compatibility mode.

(potential) Nvidia Driver Crash

* Some users have reported that after disabling Image Scaling, they no longer crashed. Please try disabling this to see if it works for you.

* Try lowering your graphics preset. Go to options > graphics, the first option in the list is "graphics preset". Try changing this to medium or low.

* Make sure all your drivers are updated to the latest versions

[GrubHunter]

The fact that the games been out for a month, is sold as a cross-play game, and yet my buddy on PS5 (who I just convinced to buy it) and I cannot accept each others' friend request is actual ♥♥♥♥♥♥♥♥.

[Azzayal]

Not being able to play with my PS5 buddies when im on PC is a problem, especially because you said in the advertising that I can...

[Exiteternium]

How about friend requests acceptance not processing? wife and i have been trying to play crossplay and add each other with no success. it just keeps giving the option to accept, and 45 minutes later our friends lists still show empty.

[StayClasyy]

Could you add social tab not showing friends other than ones added through the game? It is incredibly frustrating and I cant seem to find a fix for it =(

[DorkSparce]

The game is always crashing halfway loading into a mission and there's nothing I can do to figure out why. I'm sitting at an hour and half of playtime and a vast majority of that time has been dealing with the insane amount of crashes I've been having.

[applesauce]

can mob not spawn right on top of you or right behind you right after you turn to check? This ruin the immersion of the game and make sneaking useless. I cleared high ground to help cover my team and suddenly a patrol just spawn right on top of me. This is infuriating and just ruin the game play

[minisheb]

Since latest update my computer crashes to black screen and self shuts off every 1.5-2 sessions. Its not a computer issue according to the logs or temp monitors. Its built for high end architecture renderings and worked fine all day. Definitely something caused by this latest update.

Specs:
Nvidia GeForce 4080 ti
AMD Ryzen 9 5900 12 core
64 GB RAM
Power 1000w Plat

[Hyco]

Not sure if this has been mentioned, unable to respawn at random times. Some games it works some others when I die my teammates are unable to call me back. We have 5+ resources available.
Seems random and no error, I can spectate but that's it no matter how many times my teammates try to respawn me.

[Angry_Dragon_Gameing]

i duno if you know but theres a bug with fenrir III where it glitches certen side quests out sometimes and kicks people from the game and also on a data mission me and friends got all way to the last data point to find non of us could get there as if we tried it instantly crashes and closes the game with no crash log and we tried the mission twice and it happened at the same point both runs we did also i think the new update has kind of ruined and made the game ridiculously impossible like the weapons before it was hard enough to do missions now its just impossable a lot of people also agree about the weapon situation that i personally have spoken to about it in game and yes maybe people have run solo on helldive and said its easy but they are the kind of people using macros and basically getting aim bot and cheating i know ive had numerous people in my game who have talked about using macros

[Alchamyr]

Next time, get the patches out and check them on test servers before adding patches and breaking the game. Now picking up or opening a box means that you have more than a 75% chance of getting stuck helplessly, absolutely nothing. Friend requests impossible to accept. Complete 40-minute missions to get paid nothing. And the best part of all this is that you bring out the patches to spoil the weekend.
FOR DEMOCRACYYY

[SparkWNL]

Im having an issue where i could only hear the intro audio and a black screen when I launch the game and it crashes after few seconds. I was able to play up until last night and i have tried all the methods the dev described but its not working for me. Pls can someone help me :(

[Annihilated Hope]

What about not getting the shipsmodule after it has been paid? I know several People with this issue. Also still missing the 95 medals from the last two major orders =(

[Vixen]

No access to hellbomb for optional objectives thus no way of doing them

[Emperor Dalek]

List of my known bugs from the most recent update:
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:Update Bugs:

SEAF Artillery: Has a bug and is not finishing correctly; it finishes the objective but does not unlock the Artillery in the deploy menu, I have yet to have the SEAF work since the update.
(Only thing I could find similar between them was 2 Mini Nukes loaded.?)

Machine Gun Reload: Something was getting my person stuck in reloading the Heavy Machine Gun, I've gotten it multiple times and I have to switch to another weapon to stop my person from auto reloading the gun.
(Example: Reloading Heavy Machine Gun, dive out of the animation, as soon as I land he's reloading again, dive again or spam all of my buttons but it gets stuck in force reloading over/over/over/over.)
(Unsure if this carries to other equipment; I went into easy and tried to replicate it; when it happens you are 100% locked into reload until you switch to another weapon.)
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:Game Breaking Mechanic Bugs:

Auto Mantling: I use Toggle sprint; Auto mantling needs a toggle button to disable Auto Mantle, needs to be updated to hold Space to mantle things, it's frustrating mantling every tiny rock or chair I run past in an extreme battle.
(80%-90% death rate in hard and up due to this simple issue.)

Spawning After Death:
Something is messing with the spawn timings, randomly can't call in reinforcements and when called in, we had it take up to 45 seconds to drop me twice.
(Possibly because of the amount of Hell drop limitation issues for the map?)
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Tweaks:

:Spore Spewer:
Render distance of the fog; if I can't spot the spewer, I just move away from it until the fog de-renders and I can snipe the Spewer with a rocket.
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It's obvious you guys know a lot of the issues because most of the issues in this forum are on the patch notes as known issues.
I can add more as I find them!
If you want another game tester hit me up; seriously though, I'm not working right now! lol :)

[jdwebwolf]

Where is the known issue about not being able to add crossplay friends so that you can play together?