Known Issues

[ForeverAPeon]

Here's are the known issues that we can see you are experiencing, however it is not exhaustive. Right now we are collecting all the issues as they come in and we are working on the most severe affecting core gameplay.

If you just want the updates...

This thread will be continuously updated with new info as soon as possible. Please check back here as it is not always possible to reply to everyone in individual threads.

Alternatively, we also have live developer updates on our Discord: https://discord.gg/helldivers2

If you want to help send your error reports to us...

Crash logs and error codes are important for us if you could state them! We'd really appreciate them being directed to our customer support site, where our support team can process the info quicker: https://arrowhead.zendesk.com/hc/en-us/requests/new

Here's an update from our Deputy Game Director on what's happened so far:

Sagar here, the Deputy Game Director on Helldivers 2. I know there are a number of issues severely affecting gameplay. In this post, I want to share details about some of the most important ones at the moment, what we understand about them, and what you might be able to do. What you’ll see here is not exhaustive; we are also tracking further items beyond this list.

We know that these are big, real issues, and if you get hit by them, it can be immensely frustrating. We are going to make this right. We want you in the galaxy as soon as possible, liberating planet after planet.

Thank you so much for all the work you’ve put into making this the fun, welcoming community of fellow Helldivers we love. It really makes all the difference to us. Every time we see a video of people shooting an unexploded Hellbomb, every time we see you having a surprise 4 minute extraction, and every time we watch a Bile Titan squash you with extreme prejudice… it warms our hearts.

Quickplay not working

The Problem:
This is one of our most significant issues in the game right now. It manifests itself when you attempt to join a mission at the War Table on the ship, and you see a “Failed to join game lobby” message.

Why It Happens:
There’s a problem with how we’re finding valid matches for you, when you attempt to matchmake, and it gets worse with a very large player base. The core of the problem is that the matchmaking is attempting to put you into the same game as a lot of other players.

Frequency:
This happened at launch for almost all players who have attempted to use Quickplay, either on PC or PlayStation. Over the last twelve hours, it’s reduced for the PC community, but is still prevalent for PlayStation users.

What We’ve Done / Are Doing:
We put out a patch yesterday that took the Quickplay success rate on Quickplay attempts from about 5-10% to about 75-80%, with a fair bit of regional variability. This is just a fix on PC at the moment, but an emergency PlayStation fix is coming out in the next four hours. Watch this space.

What Players Can Do:
We hope that for PC players who have updated, you can get past Quickplay the majority of the time now. If you are still getting the error, you can avoid or mitigate it in a few ways:

* Joining friends directly (either people you already know or friend codes you’ve shared on Discord or Reddit with other members of the community)
* On PS5: turn on Crossplay, go into a game on your own, and then throw out the SOS beacon. That will allow PC players to join you.
* Additionally, we have noticed some players reporting Quickplay working if you travel to a planet with fewer players on it. At the moment, far fewer players are on the Automaton planets, so you can try flying there, and then making the attempt

Despite matchmaking successfully… you still may crash

The Problem:
If you do get past the big Quickplay issue… you may STILL crash.

Why It Happens:
This is a related matter to the matchmaking problems. If you do join a mission, the game isn’t handling this correctly at all.

Frequency:
This seems to be happening about 30% of the time, which in turn is only out of the population of people who get past quickplay.

What We’ve Done / Are Doing:
This is a major error, and we are working on it as part of the solution to the overall matchmaking issue.

What Players Can Do:
Similar to the item above, the most reliable way to avoid this problem is to share friend codes and play the game this way.

Critical problems for players using the AMD Radeon 7000 series of GPUs

The Problem:
There are all sorts of significant problems players with these GPUs are experiencing, in total making the game nearly unplayable.

Why It Happens:
We aren’t sure at the moment. We had tested with these GPUs previously and hadn’t encountered this in-house, but clearly there is something deep that is wrong.

Frequency:
This is a constant issue for these users.

What We’ve Done / Are Doing:
This one needs some investigation, and our team is looking at it in collaboration with AMD. Please watch this space: we will update when we have more details on this matter.

What Players Can Do:
We need to better understand the problem. Thank you already to players who have sent in more details of their specs so that we can attempt to reproduce. Some AMD-using players have conveyed that they can play the game on the lowest performance settings. We know this is far from ideal, but it may be worth manually ratcheting down the performance in-game and via your GPU settings to see if that helps. Again, we will update here when we have more.

Some users have found that...
* Turning off SCREEN SPACE GLOBAL ILLUMINATION works.

Stuck on "Press Any Button" on the splash screen while trying to log in to servers.

The Problem:
Some players can’t log into the game at all, and are stuck on the static splash screen that says “Press Any Button”. Normally, you would proceed straight into your Super Destroyer from there. These players are also receiving no additional message. It just seems to hang on “Press Any Button”.

Why It Happens:
This is a server problem. We make a connection to servers when you hit a button here. The server does a handshake with your game, makes sure everything is looking clean, and then lets you in. Unfortunately, if the server itself has a big queue of issues, it doesn’t return the handshake. Doubly unfortunately, the message on the splash screen isn’t updating to explain that to you.

Frequency:
This isn’t happening constantly, as it only occurs in moments when server capacity is reached. The reports are entirely clear on the frequency of this issue. We suspect it’s about 1 out of every 150 players experiencing this.

What We’ve Done / Are Doing:
This is an issue that we can improve directly with the servers. We’ve already significantly bumped up server capacity in the last twelve hours, and we are expecting that this issue should drop now.

What Players Can Do:
If you still encounter this, and it doesn’t seem to resolve, can you please write into our Zendesk support queue? It would help us tabulate the frequency more accurately. We’ll update this issue in the future to confirm if we believe our fixes are working.

Game launch failing due to GameGuard errors

The Problem:
When this problem arises, players can’t start the game at all.

Why It Happens:
The anticheat software is catching false positives.

Frequency:
About 1 in 150 players are reporting this issue. But when it does happen: it’s happening all of the time.

What We’ve Done / Are Doing:
We’re working with the anticheat vendor to see what adaptations we can make. When we do have solutions, those will be rolled out automatically via the anticheat on game start.

What Players Can Do:
We’ve learned that one workaround is to close other running software. We’ve found that the game has a particular challenge running alongside antivirus, fan cooling, or streaming video overlay programs. We would love to have some community support here. If you identify programs that the anticheat software can’t get past, can you let us know? We can work on getting those legitimate programs whitelisted so you can keep them on and still run the game.

---

Here are a list of things that we are aware of and/or trying to fix:

Some players are experiencing partial progression package upgrades

This means players can get stuck on a certain difficulty, unable to progress. Our team is working on figuring out how to solve this and what the cause is. There is no known workaround for now.

Stuck in Cryopod

Sometimes, when you join someone else’s ship at the same time as others, your Helldiver may get stuck in the cryopod and be unable to move. We have a future fix for this coming out, but in the meantime, if you wait until the other players select a mission, your Helldiver will be teleported into the Hellpod, and you can then play normally.

Account Linking

Some players are having trouble linking their PSN accounts to their game in the initial setup screen. They may see an error code indicating a server request problem. For now, you can skip that screen and play normally. Later—after we resolve those server request errors—the game will ask people who skipped that screen to try linking their accounts again.

No audio/sound in game

Unable to establish connection to the game

It is possible that this may have happened when our servers have been down for brief periods of time. Please look out for info if our servers are up/down and try again later.

Crashes

Unable to Launch

For now try these options, some of the community have had success with:
* Update C++ via microsoft, run as admin. run helldivers2.exe as admin
* Removing Microsoft Visual C++ files before (older) than 2012 worked
* Running the game as administrator from launch
* Make sure your firewall is not blocking it
* Disable your VPN if you have one
* Disabling Steam overlay

Crash on Launch

* Try disabling steam input!
Right click Helldivers 2 on steam library and click properties at the bottom of list
Go to "Controller" on left hand side second from the bottom
On the right side in controller options, change that to disable steam input

* We've noticed that some crashing is being reported from Windows 11 users. For some of these users, the issue has been temporarily resolved by changing the HD2 .exe to Win8 compatibility mode.

(potential) Nvidia Driver Crash

* Some users have reported that after disabling Image Scaling, they no longer crashed. Please try disabling this to see if it works for you.

* Try lowering your graphics preset. Go to options > graphics, the first option in the list is "graphics preset". Try changing this to medium or low.

* Make sure all your drivers are updated to the latest versions

[The Lone Fighter]

Originally posted by Alexander:

For Helldivers affected by networking issues a VPN fixed my problems of infinite loading screens and multiplayer connection.
The fix was suggested to me by Reddit user "iReaperV3"
Here is the link to the thread: https://www.reddit.com/r/Helldivers/comments/1b4b1pn/infinite_hellpod_loading_screen/
I really hope this could help my fellow Helldivers and the development team at glorious Arrowhead.
For liberty and Democracy.

You are absolutely right , I can finally escape the infinite drop pod and even join other players in co op for the first time ever

[Tigergourami]

I've run into some of the issues listed, but the problem I've really been running into, which is small and addressable, but still an inconvenience, is my Numpad keys switching their assignments every time I leave and return to the game. I'm weird, I play left hand arrow keys, and right hand mouse, so I've got all of my weapons, equipment, voice chat, etc... setup on the Numpad. What I've seen, is with Numlock on, I'll set for instance, my primary weapon to 'Num 2,' and when I leave and come back the next day or whenever, it's still assigned to that key, but working as 'down arrow' instead, even with NumLock still turned on. This occurs to all the keys set to Numpad with the Numlock turned on at the time of key assignment. If I forget to switch everything back before joining a round, I find myself pulling a grenade out every time I move left, diving when I'm trying to PTT, using my backpack when I move forward, and so on.

[NerdXander]

So im having the issue of the game crashing on launch but none of these work a rounds have worked so far, is there anything else i could do to fix it?

[KarmaTrip]

getting tired of wasting 30 minutes of gathering common and rare samples and doing main and side objectives to "lose connection" and lose it all. happened four damn times today.... about to ask for a refund. waste of time...

[The 2nd tower]

This game should be nothing more than a free beta at this stage, what an embarrassment charging customers for such a poor excuse of a game. Dev's just rolling in it right now

[IINIGHTSHADEII]

I may have found a new bug: when wearing the armour that protects me from lethal damage and bleeding out if you get killed by an explosion and lose all your limbs you're not considered dead cause you don't bleed out and so the automatic reinforce doesn't activate when everyones dead

[Sladi]

my game keeps minimising to task bar. the entire task bar will also briefly disappear before returning and the pinned applications/tasks then repopulate.

[palnik]

Have you aknowledged the numpad binding issue yes? Lots of threads about that.

[Mercrome]

My game goes sometimes, in the middle of a mission, in a blackscreen, and suddenly, without any notification or loadingscreen, i'm on the bridge of my super cruiser and out of the team.

[The Lone Fighter]

Originally posted by Sladi:

my game keeps minimising to task bar. the entire task bar will also briefly disappear before returning and the pinned applications/tasks then repopulate.

Try setting the game to windowed borderless

[ThyWhiteDragon]

Loading screens between destroyers or planet and destroyers takes ages.

[d0b3rm4nn]

the game doesn't save any of my progress, every time i open the game it makes my character going to the tutorial and after onboard the ship with 0 exp at lvl 1.

[Pardon_My_Banana]

Is there a way to change a username? When I launched the games, it pulled my email tag, which is my full name, instead of my gamer tag.

[Ice]

I can't even start my own mission as host...

[Hurikán]

What about Defense missions where you have to transport civilians but they just randomly group in front of the objective because you forgot to program pathing? I think that should also be addressed so people don't waste time or Defense missions need to be disabled